8
Insignia NS-PCCUP53/NS-PCCUP53-C USB 3.0 PCI Express Card
www.insigniaproducts.com
Troubleshooting
Check the following guide for the possible causes and solutions for a
problem before contacting the nearest service center or dealer for repairs.
14
Symptom
Solution
The Windows Device
Manager does not show
the Renesas Electronics
USB 3.0 Host Controller.
•
Make sure that the PCI Express Card adapter is correctly installed in
the PCIe slot.
•
Remove the adapter and try a different PCIe slot in case the bus has
conflicts.
•
Repeat the driver installation procedure, then make sure that the
device exists. Right-click
Computer
in the
Start
menu (or
My
Computer
on your desktop), click
Properties
, then click the
Device
Manager
. If the
Renesas Electronics USB 3.0 Host Controller
is
shown, the PCI Express Card adapter is working correctly.
•
Make sure that your computer's operating system is updated to the
latest version.
No USB peripheral is
detected by the
computer.
•
Make sure that all cables are correct and securely connected.
•
Make sure that the USB device's power is turned on.
•
Make sure that the devices are getting enough power.
•
Make sure to plug the 4-pin power cable into the adapter card to
provide sufficient power to USB devices, or use self-powered USB
devices.
•
A long cable may cause poor performance. A USB repeater must be
used if the cable is longer than 3.5 meters.
•
Make sure that there is no problem with the adapter installation.
Conflict with other
Windows USB PCI
adapters.
•
Conflicts are indicated by an entry in the
Device Manager
with a red
X or yellow exclamation point.
•
Turn off your computer and move the adapter to another available
slot, then re-install the USB 3.0 driver.
•
An exclamation point n the
Device Manager
usually means there is a
resource conflict between this adapter and another adapter in your
system. Move the adapter to another slot, then restart your computer.
Windows will re-configure itself and re-assign resources. Check your
device manager again.
NS-PCCUP53-NS-PCCUP53-C_14-0325_MAN_V2_ENG.fm Page 8 Thursday, April 3, 2014 8:26 PM
