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Overview
When properly installed, the USB8 is a highly reliable product. Most problems are caused by one of
these issues:
•
System resources required by the modem are being used by other devices.
•
Network coverage is unavailable due to coverage area, an account problem, or a network
problem.
The following tips can help solve many common problems encountered while using the USB8.
First Steps
•
Make sure you are using the device in the correct geographic region. Be sure you have 4G
Mobile Broadband and service with the USB8 in the U.S.
•
Ensure that your wireless coverage extends to your current location.
•
Ensure you have an active subscription plan.
•
Restarting your device and your modem can resolve many issues.
IMPORTANT
Before contacting support, be sure to restart your device, and remove and
reconnect your device.
