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USB8

4G LTE Global Modem

USER GUIDE

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Summary of Contents for USB8

Page 1: ...USB8 4G LTE Global Modem USER GUIDE...

Page 2: ...sified as Commercial Computing device Software and the U S Government is acquiring only Restricted Rights in the software drivers and their Documentation U S Government Export Administration Act Compl...

Page 3: ...8 Properly Remove the Modem from your Device 9 Connecting to the Network and the Internet 9 Web User Interface UI 10 Home 10 Navigation Panel 11 Getting Help 11 Messages 12 Settings 12 Networks 13 SI...

Page 4: ...Product Specifications 32 General 32 Technology Bands 32 Environmental 32 Regulatory Statements 33 Federal Communications Commission Notice FCC United States 33 Wireless Communications 37 Limited Warr...

Page 5: ...Overview Components Caring for Your Modem Getting Started 1...

Page 6: ...8 NOTE The USB8 is not a handheld device Literature Kit containing Quick Reference Guide Important Customer Safety Information System Requirements Supported platforms Windows 7 or higher Mac OS 10 8 o...

Page 7: ...connector to rotate making it easier to connect to computers USB Folding Hinge folds the USB connector into your modem and allows the USB connector to be extended and plugged into your computer Back...

Page 8: ...Green Blinking Modem starting up WHEN CONNECTED Green Solid Blinking Modem ready to use Home network No data being transferred NOTE While starting up the Status LED will slowly blink green Home networ...

Page 9: ...liquids dust and excessive temperatures Do not apply adhesive labels to the modem they might cause the modem to overheat or alter antenna performance The USB connector should plug easily into your dev...

Page 10: ...Using USB8 for the First Time Inserting and Connecting Your Modem Web User Interface UI Using Modem USB8 2...

Page 11: ...th a SIM card pre installed Should you need to swap out your SIM follow the instructions for installing an activated SIM Card Connect the modem to your device See Properly Insert the Modem into Your D...

Page 12: ...o the port as this might damage both the modem and the port Position the modem as indicated in the following illustrations to maintain SAR compliance and to ensure proper performance This modem has be...

Page 13: ...al problems such as automatic shutdown or screen freezing Windows The USB8 Modem s USB technology allows you to safely remove the modem at any time when you are not connected to the network End your d...

Page 14: ...ble to Check messages Manage device settings including GPS and software updates Access device information including Internet status sessions and modem network specifications Access FAQs and customer s...

Page 15: ...vigation panel on the left which you can use to return to the Home page or jump to other pages The current page is indicated by a blue bar USB8 Web UI Home Navigation Panel Getting Help Select the que...

Page 16: ...click the trash can icon for each message you want to delete USB8 Messages Settings The USB8 Settings page allows you to make administration password and preference changes obtain software update info...

Page 17: ...ional roaming ON OFF APN In most configurations the USB8 is used with a dynamic IP and SIM and the Access Point Name APN is available from the network for example internet However if you are on a priv...

Page 18: ...se the mobile network PUK Locked The PUK for the SIM must be entered in order to continue The PUK can be obtained from your service provider Unlocked The SIM PIN is needed but has already been entered...

Page 19: ...your modem USB8 Settings GPS Slide the Enable GPS button to ON to activate the USB8 location services and display the GPS Agreement USB8 Settings GPS Agreement To proceed click Yes after reading and...

Page 20: ...odem restarts ON OFF button ON NMEA is a standard method of providing a GPS data stream in Windows and other computing platforms To use NMEA over the LAN turn on Enable NMEA over LAN ON OFF button ON...

Page 21: ...ry and allows you to check for new software updates USB8 Settings Software Update Current Software Displays current software version information Check for Software Update Displays last date checked fo...

Page 22: ...des options to Turn off LEDs Turn on AT port Download AT port driver Select operating system for the USB Modem from the available options displayed in the dropdown menu or Restore Factory Defaults to...

Page 23: ...nd system information About USB8 Internet Status General Status The status of the Internet connection usually Connected or Disconnected Network name The name of the network to which the modem is curre...

Page 24: ...Internet Sessions Export Internet Sessions Information Click the Export button to display Internet session data Internet Sessions NOTE Internet sessions are presented in date order Date time The date...

Page 25: ...s Status of the SIM card If the SIM card is missing or this field indicates some form of SIM error the USB8 will not be able to connect to the mobile network ICCID The ID number assigned to the SIM Ca...

Page 26: ...USB8 Hardware version The version of hardware Software version The version of firmware sofware currently installed Software Components Embedded OS version The version number for the Operating System a...

Page 27: ...rn on Logging Click Save Changes To turn off system logs Clear the checkbox next to Turn on Logging Click Save Changes To set the time interval used to delete a system log Select the checkbox next to...

Page 28: ...nks to answers for Frequently Asked Questions as well as directions about the operation and use of the modem Customer Support Contains Quick Links and Self Service Support sections with links to the s...

Page 29: ...cover on the back of the modem by pressing gently on the cover with your thumb and sliding the door off Insert the SIM Card with the contact points typically gold colored facing toward the USB modem...

Page 30: ...your SIM Card be lost or damaged contact your wireless service provider to order a replacement SIM Card A Subscriber Identity Module SIM Card is a smartcard that houses personal information such as y...

Page 31: ...Overview Common Problems and Solutions Technical Support Troubleshooting 3...

Page 32: ...s can help solve many common problems encountered while using the USB8 First Steps Make sure you are using the device in the correct geographic region Be sure you have 4G Mobile Broadband and service...

Page 33: ...and Solutions The following are some common problems and solutions My device does not start when the device is inserted I experience an error or a blank screen When this happens remove the device and...

Page 34: ...vice and Troubleshooting Contact your service provider for assistance More Information Documentation for your USB8 is available online Go to www inseego com support documentation Or from the Admin web...

Page 35: ...Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Product Specifications and Regulatory Information 4...

Page 36: ...nology Bands Technology LTE CAT 18 480 Mbps LTE Max Throughput Carrier Aggregation 5CC download CA 2x2 MIMO sGPS capable Band Designation Bands B1 B2 B3 B4 B5 B7 B12 B13 B14 B17 B18 B20 B28 B29 B30 B6...

Page 37: ...r Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help This device complie...

Page 38: ...me si le brouillage est susceptible d en compromettre le fonctionnement ISED Canada ICES 003 Compliance CAN ICES 3 B NMB 3 B FCC and ISED RF Exposure Guidance Statement In order to comply with FCC ISE...

Page 39: ...ation Band Max Power Frequency WCDMA BAND I 24 dBm 1920 1980 MHz WCDMA BAND VIII 24 dBm 880 915 MHz LTE BAND 1 24 dBm 1920 1980 MHz LTE BAND 3 24 dBm 1710 1785 MHz LTE BAND 7 24 dBm 2500 2570 MHz LTE...

Page 40: ...R WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE The exclusive remedy for a claim under this warranty shall b...

Page 41: ...any other area where you would normally be advised to turn off your vehicle engine Near medical and life support equipment Do not operate your device in any area where medical equipment life support e...

Page 42: ...Glossary 5...

Page 43: ...e A computer program embedded in an electronic device Firmware usually contains operating code for the device Gateway A network point that acts as an entrance to another network that uses a different...

Page 44: ...he world The increased data rates on Rev A s physical layer enable richer applications and services For more information visit www cdg org SIM Subscriber Identification Module A SIM is a card containi...

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