Inseego FW2000 Series User Manual Download | Manualshive

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5G FW2000 CPE USER GUIDE

32

3

Troubleshooting and Support

Overview

Replacing your SIM Card

Indicator LED

Resetting your Device

Technical Support

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Summary of Contents for FW2000 Series

Page 1: ...FW2000 5G CPE USER GUIDE...

Page 2: ...Clause The software drivers are classified as Commercial Computing device Software and the U S Government is acquiring only Restricted Rights in the software drivers and their Documentation U S Gover...

Page 3: ...et Sessions Tab 26 Diagnostics Tab 27 Device Info Tab 28 GPS Tab 29 Logs Tab 30 Getting Support 31 Customer Support Page 31 Troubleshooting and Support 32 Overview 33 Replacing your SIM Card 33 Indica...

Page 4: ...5G FW2000 CPE USER GUIDE 4 1 Introduction and Getting Started Overview Getting Started...

Page 5: ...ray delivers up to 14dbi gain to achieve balanced delivery of wireless data across both 5G and 4G even in rural locations Designed to operate in extreme temperatures from 30 C to 70 C 22 to 158 F and...

Page 6: ...6A Ethernet cable into the Data In port on the PoE power injector 3 Insert the other end of the cable into the Ethernet port of the device you wish to connect WARNING Use only the PoE power injector s...

Page 7: ...5G FW2000 CPE USER GUIDE 7 2 Admin User Interface Overview Admin Password Managing Data Usage Managing Settings Viewing Info About the FW2000 Getting Support...

Page 8: ...managing your FW2000 It displays data usage and general status information Side Menu The Home page and each subscreen in the 5G FW2000 Web User Interface includes a menu on the left which you can use...

Page 9: ...Changing the Admin Password To change the Admin password 1 Click the down arrow next to Sign Out in the top right corner of any Web Interface page and select Change Password 2 Enter your current Admi...

Page 10: ...Web UI Home page the Data Usage panel displays graphs of your FW2000 data usage for the current billing cycle To view the Data Usage page select from the Home page Data Usage panel or select Data Usag...

Page 11: ...rrent billing cycle Estimated amount of data remaining for the current billing cycle Date the billing cycle ends Use the Reset Data Counter Now button to restart the data usage shown on this page to z...

Page 12: ...a 24 hour time format the Web UI and any packets reporting time somewhere else will display time in 24 hour format User Preferences Language Select a language for the Web UI Date Select the date forma...

Page 13: ...and time the FW2000 last checked to see if an update was available Update status This is area is usually blank If you check for an update the result of that check or the download progress of an update...

Page 14: ...of the Home page click I forgot the Admin password and answer the displayed security question The current Admin password will be displayed NOTE If you enter an incorrect password five times in a row y...

Page 15: ...min Password field Click Browse and choose a backup settings file to restore NOTE You can only restore a file that was created for this model of FW2000 Click the Restore Now button Restore to Factory...

Page 16: ...Advanced tab on the Settings page a warning message appears If you click Continue the Cellular tab of the Advanced Settings page appears The Advanced Settings page includes five sub tabs Cellular Manu...

Page 17: ...the preferred network APN Settings APN Enter the APN for your private network CAUTION Changing the APN may cause a loss of data connectivity Authentication Select the authentication method for your pr...

Page 18: ...o two DNS IP addresses Manual DNS Turn on manual DNS Check this box to manually select a DNS DNS 1 IP address Enter the IP address for the primary DNS This address is required to use the Manual DNS fe...

Page 19: ...On the PIN lock has been turned on and the SIM PIN must be entered to connect to the mobile network If Off the PIN lock feature is not turned on and the SIM PIN is not required SIM status The current...

Page 20: ...enter the PUK NOTE If an incorrect PUK is entered too many times the SIM becomes permanently unusable You will need to obtain a new SIM A counter indicates how many entry attempts remain Turn on SIM...

Page 21: ...network IP address assigned to your computer not your FW2000 device NOTE IP Passthrough is always used IPv6 Turn on IPv6 Move the slider to ON if any of your connected devices support IPv6 This enable...

Page 22: ...e ON OFF slider to ON to enable the connection Status Connection state The status of the Inseego Connect connection UP FW2000 is communicating with Inseego Connect servers DOWN FW2000 is NOT communica...

Page 23: ...national Mobile Equipment Identity IMEI for your FW2000 This is a 15 digit code used to uniquely identify an individual mobile station The IMEI does not change when the SIM is changed Signal Strength...

Page 24: ...2000 Internet connection Network Name The name of the network for the current Internet session established Technology Indicates the current cellular data connection for example 5G Time Connected The a...

Page 25: ...mask associated with the IPv4 address Gateway The gateway IP address associated with the IPv4 address DNS The Domain Name Server currently used by the FW2000 IPv6 IP Address The global IPv6 address f...

Page 26: ...ernet session Received Data The amount of data received for the Internet session This counter starts at zero when the connection is established Transmitted Data The amount of data transmitted for the...

Page 27: ...version of the firmware software currently installed on your FW2000 Network Status The status of the network Technology Indicates the current cellular data connection for example 5G Sub6 Band The band...

Page 28: ...mware software currently installed SKU The SKU for your FW2000 Software Components OS Version The version number for the Operating System and its components Modem Firmware Version The version of firmw...

Page 29: ...tion information Current Location Latitude Latitude for the last location fix Longitude Longitude for the last location fix Altitude Altitude for the last location fix Accuracy A measure of the accura...

Page 30: ...ldest data is deleted regardless of this setting Click Save Changes to enact changes If logs are turned on the following are visible Click on Mobile Network Log for log data of connections to the mobi...

Page 31: ...g Support To view the Customer Support page select Support from the Web UI side menu The Customer Support page appears Customer Support Page Use the Customer Support page to access documentation and s...

Page 32: ...5G FW2000 CPE USER GUIDE 32 3 Troubleshooting and Support Overview Replacing your SIM Card Indicator LED Resetting your Device Technical Support...

Page 33: ...ice A SIM card is installed in your FW2000 during the technician installation process These instructions are for replacing your SIM card The FW2000 supports only Nano SIM cards CAUTION Always use a fa...

Page 34: ...ld colored contact points facing the front of the device CAUTION Do not insert SIM card into the SIM 2 slot it will not work 6 Reattach the protective shield cover to a torque of 1 2Nm 0 885 ft lb 7 I...

Page 35: ...blinks or glows solid to communicate current states for the device LED Color Operation Meaning Blue Solid Blinking Strong 5G connection 3 5 bars Weak 5G connection 1 2 bars Green Solid Blinking Strong...

Page 36: ...device Thisbuttonreturnsthedevicetofactorysettings includingresetting the Admin password To reset the FW2000 from the RESET button 1 Unscrew the protective shield over the SIM compartment using a Phil...

Page 37: ...ory Defaults Technical Support IMPORTANT Before contacting Support be sure to restart both your computer and your FW2000 device Customer Service and Troubleshooting Contact your service provider for a...

Page 38: ...Product Specifications and Regulatory Information Product Specifications Regulatory Information Product Certifications and Supplier s Declarations of Conformity Wireless Communications Limited Warrant...

Page 39: ...hernet PoE Web UI OS Support Windows 10 and later MacOS 10 14 and later Linux Ubuntu 18 04 LTS and later High Gain Antennas 14dBi 3 3GHz 4 2GHz 12dBi 1 7GHz 2 7GHz 5dBi 1 5GHz 0 4dBi 600MHz 1 0GHz Env...

Page 40: ...G LTE CAT 22 4x4 MIMO Sub6 256 QAM Sub6 Security 3rd Party Cybersecurity Penetration Testing Verified Security Hardened Web Interface Password Hash Session Timeout Incorrect Password Lockout Anti CSRF...

Page 41: ...ent and thereceiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician forhelp Th...

Page 42: ...orme aux CNR d Innovation Sciences et D veloppement conomique Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 L appareil ne doit...

Page 43: ...adio Frequency and Transmitted Output Power Information Band Max Power Frequency BAND 1 24 dBm 1920 1980 MHz BAND 3 24 dBm 1710 1785 MHz BAND 7 24 dBm 2500 2570 MHz BAND 8 24 dBm 880 915 MHz BAND 20 2...

Page 44: ...e you operate the modem might adversely affect communications Variations in radio signal strength are referred to as fading Fading is caused by several different factors including signal reflection th...

Page 45: ...not conforming to INSEEGO CORP S specification of failure to follow prescribed installation operating and maintenance procedures II defects errors or nonconformities in the Product due to modification...

Page 46: ...al powders and any other area where you would normally be advised to turn off your vehicle engine Near medical and life support equipment Do not operate your device in any area where medical equipment...

Page 47: ...5G FW2000 CPE USER GUIDE 47 5 Glossary...

Page 48: ...the Internet bps Bits per second The rate of data flow Broadband High capacity high speed transmission channel with a wider bandwidth than conventionalmodemlines Broadbandchannelscancarryvideo voice a...

Page 49: ...ion in technical disciplines IMAP Internet Message Access Protocol An Internet standard protocol for accessing email from a remote server from email clients IMAP allows access from multiple client dev...

Page 50: ...nt regions some examples are wireless provider network provider or cellular carrier Network Technology The technology on which a particular network provider s system is built such as LTE or GSM NMEA p...

Page 51: ...lled from the device s Wi Fi card hence received signal strength so it is not the same as transmit power from an access point or router SIM Subscriber Identification Module Found in LTE and GSM networ...

Page 52: ...onnectors are used with portable devices such as phones and battery packs although USB C is being adopted by most manufacturers USSD Unstructured Supplementary Service Data USSD also known as Quick co...

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