Innovolt End-User Terms & Conditions:
Innovolt provides a Limited Warranty to its End-Customers through its Distributors, Resellers, and Direct Enterprise Customers (“Pass Through Warranty”). To the extent you do not have or have misplaced your warranty information, please contact the entity from
whom you purchased the Innovolt products. If you do not have Innovolt terms and conditions for the product purchased from the distributor, reseller, or other entity, the terms and conditions for use and acceptance of the product are found below. By placing
your order or using the Product, you accept and are bound to the Innovolt Terms and Conditions of Sale.
(1) LIMITED WARRANTY
Innovolt, Inc. (“INNOVOLT” or “Us”) warrants to the end-user of the Device that such Devices, when used normally in accordance with the published guidelines, are free of defects in design, assembly, material and workmanship for the Warranty Period (the
“Warranty”). For all returned Devices that are not faulty or failing, Purchaser shall reimburse Innovolt for all costs and expenses related to delivery and testing of the alleged faulty or failing product during the Warranty Period. The Devices are not for use
with aquariums, on any water-related products, and should be used for their intended design, indoors and in dry locations. This Warranty is valid for the original purchaser of the INNOVOLT Devices, or for the end-purchaser of such Device when sold through
distribution channels. INNOVOLT will repair or replace, at its option, any defective Device returned to us free of charge during the Warranty Period. The Warranty Period is one (1) year from shipment of the Product. Additional warranty coverage may be
purchased if desired. The end-The Devices and the equipment connected to the Device must be registered with Innovolt in order for it to be protected by this Warranty. You can conveniently register your Device and equipment on-line on our website www.
innovolt.com/support. Registration must be done within ninety (90) days of purchase. You must register your Device on www.innovolt.com/support. In addition and so long as the MOV’s are not damaged, INNOVOLT will also repair or replace, at its option,
equipment which is damaged by one of the five major power grid disturbances - Under-voltage, Over-voltage, Voltage Sag/Current Inrush, Brownout, Voltage Spike/Surge, as demonstrated on the Device (an “Occurrence”) - while properly connected through
a Device to a properly wired AC power line with protective ground. If the MOV –Damaged light has come on, this device will disconnect the surge protective component at the end of its useful life but will maintain power to the load - now unprotected. If this
should occur, the LCD will read “MOV: Damaged”. Please contact Innovolt (www.innovolt.com) immediately for instructions on obtaining a replacement device as it will not now fully protect against surges. If your equipment is not properly connected to the
Innovolt Device or the MOV- Damaged light is on, and an Occurrence damages your equipment, INNOVOLT shall not be obligated to repair or replace your equipment. INNOVOLT’s obligation to repair or replace such damaged equipment is limited to an
amount equal to the fair market value of the equipment or the original purchase price of the equipment, whichever is less, up to the maximum amount of $5,000. The fair market value of the equipment shall be the current value of the equipment specified in
the most recent edition of the Orion Blue Book by Orion Research Corporation, Roger Rohrs Publisher. If INNOVOLT determines, in its sole discretion, that it is impractical to ship the damaged equipment to INNOVOLT, INNOVOLT may designate, in its sole
discretion, an equipment repair facility to inspect and estimate the cost to repair such equipment. The cost, if any, of (i) shipping the equipment to and from such repair facility and (ii) of such repair shall be borne solely by the Purchaser. Damaged equipment
must remain available for inspection until the claim is finalized. When claims are settled, INNOVOLT reserves the right to be subrogated under any existing insurance policies the claimant may have.
All above warranties are null and void if:
(1) The Device in use during the Occurrence is not provided to INNOVOLT for inspection upon INNOVOLT’s request at the sole expense of the purchaser, or (2) INNOVOLT determines that the Device has not been properly shipped or installed, has been altered
in any way or has been tampered with or damaged, or (3) INNOVOLT determines that the damage to the Device or the connected equipment did not result from the Occurrence or that no Occurrence in fact took place, or (4) the repair or replacement of the
damaged equipment is covered under a manufacturer’s warranty, or (5) INNOVOLT determines that the connected equipment was not used under normal operating conditions or in accordance with the Devices’ labels or instructions. Other than through the
Innovolt approved distribution channels, you may not transfer this Warranty. This Warranty terminates if you sell or otherwise transfer a warranted Device to another party.
All Devices must be plugged directly into the power source and must not be “daisy-
chained” together in serial fashion with other power strips or other Devices or extension cords.
A three-to two-prong adapter may not be used. Any such installation voids the Warranty. This Warranty protects against damage to properly connected
equipment where INNOVOLT has determined that the damage resulted from an Occurrence, and does not protect against acts of God, flood, earthquake, war, vandalism, theft, normal-use wear and tear, erosion, depletion, obsolescence, abuse, or system
equipment modification or alteration.
THIS WARRANTY IS EXCLUSIVE. NO OTHER WARRANTY OR GUARANTEE OF ANY KIND IS MADE UNLESS EXPRESSLY PROVIDED HEREIN, WE DISCLAIM ALL OTHER WARRANTIES AND GUARANTEES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED
WARRANTIES OF, QUALITY MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES IMPLIED BY, AND INCAPABLE OF EXCLUSION UNDER, APPLICABLE LAW AND SUCH IMPLIED WARRANTIES, IF ANY,
ARE LIMITED IN DURATION TO THE TERM OF THIS WARRANTY OR IF A LESSER TERM IS SPECIFIED BY APPLICABLE LAW, THEN IT SHALL BE LIMITED TO THE TERM SPECIFIED BY APPLICABLE LAW. SOME STATES OR COUNTRIES DO NOT ALLOW
LIMITATIONS ON WARRANTY TYPES OR HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY. IN
NO EVENT SHALL INNOVOLT BE LIABLE FOR INCIDENTAL, SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL OR MULTIPLE DAMAGES SUCH AS, BUT NOT LIMITED TO, LOST BUSINESS OR PROFITS ARISING OUT OF THE PURCHASE OR USE OF ANY
INNOVOLT DEVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH MAY VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGE, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
RMA PROCESS FOR APPLICABLE WARRANTY CLAIMS:
(1) Submit a ticket to the Innovolt Support portal by visiting
www.innovolt.com/support
.
(2) The Innovolt Support Team will forward you a copy of the Warranty Claim Form with instructions on completing the form. Attach completed form to original support ticket along with any available supportingdocumentation (i.e. – incident/technician’s report). Innovolt
will issue you an RMA for the Device and damaged parts from connected equipment within 5 business days of receiving your claim.
(3) Innovolt will review the claim once documentation, Device, and damaged parts have been received by Innovolt.
(4) Innovolt will test Device and parts to determine cause of damage and repair or replace at its discretion.
Please contact Innovolt with any questions regarding the claim submission process: www.innovolt.com/support
