InnovaSpa Urbania Standard 110 Owner'S Manual Download Page 16

TROUBLESHOOTING 

 
If you are experiencing an operating problem, it is recommended that you contact your spa dealer or a qualified 

repair technician to  arrange servicing.  Some problems can be  diagnosed  and rectified with a simple action  or 
procedure.  Below are some common problems, possible causes and simple actions that may help to solve them. 
 

THE CIRCUIT BREAKER IMMEDIATELY TRIPS WHEN THE SPA IS STARTED. 

1.

 

If your spa is wired for a 220V electrical supply with a 50 amp GFCI breaker, ensure that the wiring from the 
house panel to the breaker and from the breaker to the spa is done correctly.  Occasionally the white common 
wire is improperly connected and the breaker trips immediately. 

2.

 

If you are using the 110V GFCI cord supplied with the spa, ensure that the circuit that you have plugged it into 
is dedicated to the spa, only, and that no other appliances are using the same circuit.  This could cause an 
amp  overload  and  trip  the  breaker.   

DO  NOT  USE  AN  EXTENSION  CORD.

    Your  spa  must  be  plugged 

directly into the wall outlet.  The wall outlet should not be a GFCI protected outlet.  The GFCI is in the cord. 

3.

 

The problem could be a defective breaker, component or heater element.  It is recommended that a qualified 
technician perform this troubleshooting. 

 

NOTHING OPERATES WHEN YOU CONNECT ELECTRICITY TO THE SPA. 

1.

 

Check the breaker to ensure that it hasn’t tripped.  If it is tripped, reset it and try again. 

2.

 

Using a volt meter, check to ensure that there is power to the spa equipment pack.  This is done by removing 
the cover of the equipment pack.  It is recommended that a qualified technician perform this troubleshooting. 

 

THE PUMP LIGHT GOES ON, BUT THERE IS NO WATER FLOW TO THE JETS. 

1.

 

Ensure that any gate valves that are located in the equipment cavity are in the open position. 

2.

 

Ensure that your jets are in their open position. 

3.

 

Ensure that your filter is not dirty and causing a flow restriction. 

4.

 

Your pump may not be properly primed.  Push the jets button on and off several times.  It may take several 
minutes for the pump to prime. 

 

THE PUMP RUNS CONTINUOUSLY OR WILL NOT SHUT OFF WHEN THE JETS BUTTON IS DEPRESSED. 

1.

 

The pump will run if there is a demand for heat.  Ensure that the air control valves are in their closed positions 
when you are not using your spa.  If open they will allow cold, ambient air to enter your spa water, especially 
in cold weather, and your pump will continue to run to keep up with the heat demand. 

2.

 

Ensure that your filter cycle setting has not been set on continuous. 

3.

 

Even though you have depressed the jets button to turn it off, if your spa requires heat or it is in a filter cycle, it 
will continue to operate on low speed. 

 

YOUR SPA WATER TEMPERATURE HAS EXCEEDED YOUR SETTING AND IT IS VERY HOT. 

1.

 

DO NOT ENTER THE SPA.

  Remove your cover and allow the spa water to cool down. 

2.

 

In hot climates, spa water can overheat from high ambient air temperatures, direct sunlight on your spa or 
from  heat  transfer  from  the  pump  during  filter  cycles.    Adjust  your  safety  straps  and  place  a  small  object 
between the cover and the spa to slightly wedge it open.  This will help to keep the water cooler. 

 

THE WATER LEVEL IN YOUR SPA IS DROPPING FASTER THAN NORMAL. 

1.

 

If your spa has been used more than normal, it could be a result of more splashing and added evaporation. 

2.

 

Remove the access door to the equipment and inspect for water on the floor of the spa cavity.  If there is 
water, check and ensure that your unions are properly tightened.  Check your jet housings and plumbing to try 
to identify a plumbing leak. 

   

It is recommended that you contact your spa dealer or a qualified service technician for spa service. 

 

Page 16 

Summary of Contents for Urbania Standard 110

Page 1: ...OWNER S MANUAL STANDARD 110 PREMIUM 110 TURBO 220 Manufactured by InnovaSpa 1 819 850 0408 www innovaspa ca www innovaspa com ...

Page 2: ...S 6 INSTALLATION QUICK START UP GUIDE 7 8 OZONE GENERATOR INSTALLATION 9 PERSISTENT MEMORY RESET 9 OPERATING THE SPA CONTROLS 10 ROUTINE MAINTENANCE 11 WINTERIZING YOUR SPA 12 UNDERSTANDING SPA CHEMICALS 13 14 15 TROUBLESHOOTING 16 DIAGNOSTIC MESSAGES 17 COMPONENT IDENTIFICATION 18 WARRANTY 19 Page 2 ...

Page 3: ... access by children to pools or hot tubs Be sure to check with your local agencies for specific requirements WARNING SOAKING IN HOT WATER DURING PREGNANCY MAY CAUSE DAMAGE TO THE FETUS CONSULT YOUR PHYSICIAN BEFORE USE PREVENT DROWNING SPA HEAT SPEEDS UP THE EFFECTS OF ALCOHOL DRUGS OR MEDICATION AND CAN LEAD TO LOSS OF CONSCIOUSNESS IMMEDIATELY LEAVE SPA IF UNCOMFORTABLE OR SLEEPY PREVENT CHILD D...

Page 4: ... 70 1993 The disconnect must be readily accessible and visible to the spa occupant but installed at least 5 feet 1 5 m from the spa water To Reduce The Risk of Injury 1 The water in a spa should never exceed 104O F 40O C Water temperatures between 100O F 38O C and 104O F 40O C are considered safe for a healthy adult Lower water temperatures are recommended for young children and when spa use excee...

Page 5: ...UVE DE RELAXATION NI QUAND ON S Y TROUVE WARNING The use of alcohol or drugs can greatly increase the risk of fatal hyperthermia in spas and hot tubs AVERTISSEMENT LA CONSOMMATION D ALCOOL OU DE DROGUE AUGMENTE CONSIDERABLEMENT LES RISQUES D HYPERTHERMIE MORTELLE DANS UNE CUVE DE RELAXATION WARNING Pregnant or possibly pregnant women should consult a physician before using a spa or hot tub AVERTIS...

Page 6: ...s Chairs 2 2 2 Bench Seat Positions 3 3 3 Cool Down Seat 1 1 1 Jets Black Poly 13 Stainless Steel 13 21 Turbo 1 Drain Valve 1 1 1 Waterfall NA Cascade LED Cascade LED Lighting Standard Main LED Package LED Package Ozone Ready Ready Standard Structure Polyethylene One Piece Molded One Piece Molded One Piece Molded Insulation PU Foam Bagged PU Foam Bagged PU Foam Bagged Equipment Pack Balboa VS300L4...

Page 7: ...I s in the same circuit will cause nuisance tripping Replace a GFCI protected wall outlet with a regular outlet Do not plug the cord into your electrical outlet until you have completed Step 4 and your spa is full of water If you plan to operate your spa using a 220 volt electrical supply you will be required to install a 220 volt 50 amp GFCI breaker and to connect your spa to your GFCI breaker an...

Page 8: ...he set temperature will begin to flash To change the set temperature press the warm icon to increase it or the cool icon to decrease it before the set temperature stops flashing 7 Your spa should be factory programmed to circulate twice a day four hours at a time This setting should be sufficient for normal usage Your spa is capable of circulating for 1 8 hour intervals twice a day or continuously...

Page 9: ...ged Connect the longer piece of tubing to the barb connector on the ozone generator 7 Remove the front cover of the equipment pack by loosening the two screws at the top of the pack 8 Connect the electrical cord of the ozone generator to the female amp connector labeled J29 and located on the top right hand side of the circuit board 9 Secure the electrical cord into the cord restraints located on ...

Page 10: ...ntil they are completely off when the turbo jet is in its full open position By turning the valve clockwise the turbo jet intensity will decrease and the intensity of the therapy jets will increase again AIR CONTROL VALVES There are two air control valves located on the top of the spa beside the filter lid Each valve controls air flow to the therapy jets at each end of the spa By opening and closi...

Page 11: ...ur cartridges should last about two years MAIN DRAIN SUCTION FITTING Your spa contains a main drain to supply water to your pump It is equipped with a VGB compliant cover that is located in the foot well of your spa This cover traps hair and other large debris to prevent these contaminants from being sucked into the spa pump It is recommended that you remove the debris from the cover on a weekly b...

Page 12: ...our equipment is located 7 Loosen and remove the unions connected to the pump and to each end of the heater manifold and the bleed valve located on the front of the pump It is recommended that you hold the vacuum hose underneath the unions and the bleed valve as you are loosening them This will capture leaking water and prevent it from escaping into your spa cavity 8 Using your vacuum suck as much...

Page 13: ...ventive maintenance and water clarification When using any chemicals always refer to the manufacturer s recommendations for usage WATER BALANCE CHEMICALS Water balance chemicals are extremely important because they prevent your spa water from becoming acidic corrosive or alkaline scale forming This in turn prevents costly damage to your spa and its equipment There are four parameters that lend the...

Page 14: ...at can be filtered Clarifiers are positively charged ions When added to spa water they neutralize the negative charge of the micro particles and they allow them to clump together into larger particles that can be filtered out of the water If your spa water is properly balanced and your spa filter is functioning properly but you still have a cloudiness problem you should add a clarifier to your wat...

Page 15: ...orine or bromine Contact with these chemicals will leave gummy deposits in your spa Also Biguanide is not effective with heavy bather loads OZONE Ozone is a chemical that is produced onsite using an ozone generator It is injected directly into the spa water It is not an effective stand alone sanitizer because it has a very short life and it will not leave a measurable residual in spa water because...

Page 16: ...are located in the equipment cavity are in the open position 2 Ensure that your jets are in their open position 3 Ensure that your filter is not dirty and causing a flow restriction 4 Your pump may not be properly primed Push the jets button on and off several times It may take several minutes for the pump to prime THE PUMP RUNS CONTINUOUSLY OR WILL NOT SHUT OFF WHEN THE JETS BUTTON IS DEPRESSED 1...

Page 17: ...ear when the heater cools Sn Sensors are out of balance If alternating with spa temperature it may just be a temporary condition If flashing by itself spa is shut down If the problem persists contact your dealer or service organization HL A significant difference between temperature sensors has been detected This could indicate a flow problem Check water level in spa Refill if necessary If the wat...

Page 18: ...MB HV B 1016211 Ozone Generator Balboa UV 52468 01 Standard Light Sloan 701739 SAO NA LED Lights Sloan 701564 2 DLO REV D 701564 4 DLO XL REV E NA GFCI Cord Leviton 700 16593 15E NA Jets and Valves Waterway Plastics NA See Component for Part Number Waterfall InnovaPlas 600 600 NA Filter Pleatco Handle 1 MPT 4 3 4 x 9 3 4 PGS25 Unicel Handle 1 MPT 4 5 8 x 9 3 4 4CH 24 Filbur Handle 1 MPT 4 5 8 x 9 ...

Page 19: ... minor surface imperfections or pattern appearance 1 Year Parts Spa parts including the control head top side control pumps excluding pump seals ozone generator light housings jets and jet plumbing are warranted to be free of leaks and or defects for a period of one 1 year 1 Year Limited Labor Labor charges related to the repair or replacement of defective components as listed in the Parts section...

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