22| Interfaces & Recommended Products
Interfaces &
Recommended Products
Supporting standard protocols and interfaces is a funda-
mental part of the innovaphone product philosophy. The inno-
vaphone PBX’s open interfaces provide versatile application
possibilities to integrate both existing and other solutions.
SOAP-API is an extremely versatile interface on the innova-
phone PBX, which is used for a wide range of applications and
tools. It used e.g. by the TAPI interface, operator and a wide
range of CTI applications from various manufacturers. Useful
applications for free use are available on the innovaphone
download server.
Linux Application Platform
The innovaphone PBX’s high performance Linux Applicati-
on Platform enables Linux applications to be used in parallel
to the innovaphone PBX. This is the case for all gateways with
a 10 at the end of the product description. It enables both third-
party applications and existing programmes to be operated
using the Linux Application Platform on these gateways. A se-
parate server is not necessary as the applications are opera-
ted directly on the innovaphone box’s Compact Flash card.
The application innovaphone Reporting is the first application
to be setup on the Linux Application Platform.
The LDAP interface serves for direct access to other soft-
ware solutions’ address databases. This address data can be
accessed centrally over the PBX or separately by the indivi-
dual telephones. Furthermore, the innovaphone PBX con-
stantly writes Call Detail Records (CDR) for all external calls.
CDRs are setup according to industry standards and are im-
ported by billing solutions and processed according to the re-
quirements.
XCAPI provides an ISDN CAPI 2.0 interface, thus enabling
fast migration from an ISDN application to VoIP.
Recommended Products
innovaphone has several lists with product information from 3rd party manufacturers to
help ascertain interoperability. The lists can be found in the innovaphone Wiki under 3rd par-
ty. The table below is a brief excerpt:
innovaphone
Product
Manufacturer
Product name
Platform
Call centre solution incl. ACD and IVR system,
statistics, wallboard, voicemail and SMS
Voxtron Europe N.V.
Voxtron Communication Center
Windows Server 2008
Management system for secure guaranteed texts
in Healthcare sector
Ascom
ASCOM TeleCARE IP
Appliance
Control, acknowledge, inform and protocol alarms
such as nurse call system
Ascom
ASCOM Alarm Management Ser-
ver (AMS)
Windows, PC, DECT & WLAN terminals
Headset, with or without cable, mono or duo,
standard noise cancelation for microphone
GN Netcom GmbH
Jabra Headsets
n/a
IP based voice and video conference system
TE-Systems
Colloquium.IP
from Windows XP
Inbound/Outbound call centre applications incl.
ACD and IVR
Authensis AG für Kommunikation
ACHAT
Windows, Linux
Unified Communications solution for messages: e-
mail, fax, short text and voicemails
on one user interface
serVonic GmbH
IXI-UMS
Windows
Table: Excerpt from Recommended Products
