20
TROUBLESHOOTING
Remote doesn’t light up or bed works intermittently
a. Change the batteries with
2 AAA lithium batteries of any brand
.
b. If your base does not work after changing the batteries, check to see if there is a
green light on the Transformer, which is the black box on the floor that is
attached to the Power Cord that plugs in to the surge protector or wall. Bases
should be plugged into a surge protector.
Remote doesn’t control the bed base
If the green light on the Transformer is
ON
Check the connections between the Transformer and the Control Box as well as the
connections between the Control Box and the actuators.
Sync bed to the base as described in Step 6 (Page 9). Make sure you are continuing to
hold the HEAD UP and FOOT UP buttons on the Remote
before
you press the blue
RESET button.
If you have followed the process outlined in Step 6 using the easy-to-reach RESET
button and your Remote still will not operate your base, locate the Control Box and find
the RESET button on the Control Box. Repeat the process in Step 6 using the RESET
button on the Control Box.
Verify the Child Safety Locks are not engaged. When engaged, the backlight on the
Remote will flicker.
o
Press and hold the HEAD DOWN arrow and the FOOT UP arrow until the
Remote blinks to deactivate the Child Safety Locks. If the base then moves, the
Child Safety Locks have been successfully taken off.
o
Repeat Step 6 (Page 9) to sync the now unlocked Remote using either RESET
button.
Note: Pressing the HEAD DOWN and FOOT UP buttons at the same time will toggle the Child
Safety Locks Off/On. If this does not fix the issue, the Child Safety Locks may now be on. You
will then need to press the same two buttons again to turn them back off.
If the green light on the Transformer is
NOT ON
:
Check the connection between the Power Cord and Transformer.
Please unplug your base for 30 minutes and plug it back in and see if the light comes
back on.
o
If it does, follow directions for when the green light is on.
If you are unable to use your Remote,
the blue RESET button on the Control Box or Power Cord
can be used to lower your bed base to flat as long as the green light on the Transformer is on.