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·
Daily wear and tear (including wear and tear of the scooter shell, handle grips, gear box, tires, etc.) that does not affect the
product's functionality
·
Damage caused by accidents or improper use, such as physical damage, fall-and-break damage, collision damage, severe
oxidation, etc.
·
Damage caused by overload, forcing through obstacles (including but not limited to riding down stairs, hitting the ground, etc.),
performing X-sports stunts, etc.
·
Damage caused by disassembly, transportation, loading/ unloading, etc. in the process of return for repair
·
Damage caused by fire, liquid immersion, freezing, earthquake, or other abnormal storage conditions or force majeure
·
Depletion of wearing pieces such as the packing material, different types of technical documents, etc.
·
Other malfunctions or damage incurred by causes other than design, technological, manufacture, quality or other issues of the
product itself.
·
Products used for commercial purposes will not be covered by the warranty
③
For malfunctioned products whose warranty has expired, INMOTION provides paid repair service, and as to the charging standard
and accessory prices, you can contact our after-sales personnel for more details
9.2 Product Repair Service Policies
①
Customers can call our official technical support number 4000-1000-12 for after-sales help, or directly contact the dealers from whom
they bought the products and ask them to facilitate the after-sales service process. For detailed after-sales service policies and
procedures, visit our official website: www.imscv.com.
②
After receiving the malfunctioned product from the customer, we will initiate communication with the customer about the malfunction
cause, liability, repair cost, estimated time needed to rectify the malfunction, etc. When no more dissent is left, the repair process will
start.
③
For products that have been repaired by us, within one month after completion of the repair, the product will be covered by our free-of-
charge warranty service.
·
For product warranty policies on Lively purchased in regions other than the Chinese mainland,
consult with local agents and dealers.
