Inmarsat IsatPhone Pro Repair Training Download Page 19

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All repairs must be entered onto the online Repair Register

Failure to record repairs will invalidate the warranty

The register can be found on the Inmarsat Connect site

The link to the Repair Register will be provided in the formal

acceptance letter which will be sent out after completion of the

training

Once complete an email is generated and sent to Celestica

Should a handset be returned to Celestica via the RMA process the

repair register will be cross referenced

Online repair register

Summary of Contents for IsatPhone Pro

Page 1: ...Inmarsat confidential IsatPhone Pro Repair Partner Training June 2012...

Page 2: ...ing to establish repair action Warranties Keypad replacement Connector cover replacement Back cover and protection plug replacement GMR antenna and antenna cable replacement A cover B cover and keypad...

Page 3: ...y that they comply with the requirements set by Celestica The tools used during this 1 day training course are tools recommended by Sasken and Celestica and should be used for your own repair The work...

Page 4: ...for replacement operations TX8 size screw driver Calibrated torque screwdriver to 0 3Nm with TX8 screw head Small flat head screw driver Medium flat head screw driver Tweezers Parker O lube not used...

Page 5: ...RF connector cover contains 5 sets Antenna repair kit including RF cable contains 2 antennas and cables Mechanical parts front and back cover no antenna contains 1 Battery cover contains 10 covers Ke...

Page 6: ...essary Contain step by step instructions which have been approved and tested by Celestica Any amendments to the guides will be advised by Celestica and replacement guides will be made available In the...

Page 7: ...Security Safety Confidentiality agreement policy document and data security unauthorised disclosure Data protection for repair databases etc Process Control repair guides tool control work instructio...

Page 8: ...rostatic Discharge ESD ESD is a serious issue in solid state electronics such as integrated circuits 10v can be enough to cause damage Dust free ESD protected working area ESD protected table ESD jack...

Page 9: ...at and the Distribution Partner 15 months from the date of delivery Begins when handset leaves BrightPoint to the Distribution Partner End User Warranty Between the end user and the Distribution Partn...

Page 10: ...Repaired sticker Repaired stickers will be in the repair kits Celestica will cross check handsets with Repaired stickers against the online repair register Replacement IMEI stickers will be in the re...

Page 11: ...ged covers and casings For this to be covered by the warranty not caused by the customer Component failure Antenna A B cover speaker and microphone Keypad Antenna repair establish that the antenna is...

Page 12: ...Inmarsat confidential Repairs...

Page 13: ...Inmarsat confidential Collecting the FDL logs...

Page 14: ...ebug Log FDL application onto PC Install the IsatPhone Pro USB driver and hardware onto PC Identify the COM PORT for the Serial interface Activate FDL logging on the UT Activate 7415369 1 Deactivate 7...

Page 15: ...ress Connect on the FDL GUI Select the COM port the COM port that was mapped the USB connection on the PC after the USB drivers were installed The COM port can be found by checking Ports COM LPT in th...

Page 16: ...fidential FDL File Creation Inmarsat confidential Create a folder to file the logs Click the blue icon in the Log Directory field Click FDLGUI_V_1_2 Make New Folder Name the folder for example IMEI AN...

Page 17: ...USB lead Click connect on the FDL GUI Select Live Logging Select Profile and choose Load Conf file gmr2p_ps_l1_medium_config_file cfg Select Profile again and choose Load UTH Live logging is now enab...

Page 18: ...Inmarsat confidential Send the files to Batam Batam engineers will review the logs Establish if repair is necessary Advise on the appropriate course of action...

Page 19: ...ound on the Inmarsat Connect site The link to the Repair Register will be provided in the formal acceptance letter which will be sent out after completion of the training Once complete an email is gen...

Page 20: ...Inmarsat confidential...

Page 21: ...weeks containing Confirmation of training Self certification checklist Check list must be returned to Inmarsat Once all documentation has been returned a formal acceptance letter will be sent to the c...