Glocom GX-9 (FB250 Class) Operating Manual
31
Problem
Problem
Problem
Problem
Possible Cause
Possible Cause
Possible Cause
Possible Cause
Possible Solution
Possible Solution
Possible Solution
Possible Solution
Terminal will not accept
incoming ISDN calls
The MSN programmed into the ISDN device
does not match the MSN programmed into
the terminal
Ensure the appropriate MSN is
programmed into the ISDN device,
see ISDN Section of User Guide
User Guide
User Guide
User Guide
Ensure the appropriate MSN is
programmed into the terminal, see
ISDN Section of User Guide
User Guide
User Guide
User Guide
Terminal will not make
outgoing ISDN calls
ISDN power sourcing is turned off
Terminal is not Registered with the Network
and still in antenna pointing mode. “Bypass
antenna pointing” may be turned off.
Enable the ISDN power sourcing
from the BGAN LaunchPad or ISDN
web MMI page (unless the ISDN
device has a separate power
source).
Check Setup page in web MMI to
make sure “Bypass antenna
pointing” is turned ON.
Terminal is connected to
the BGAN network, but
cannot obtain the
requested Quality of
Service
Network temporarily not available
User tried to set up a 256 Kbps streaming
connection.
Retry again. If problem persists,
contact your service provider.
The Inmarsat Network only
supports 256 Kbps streaming
connections from terminals that
have an elevation angle greater
than or equal to 45 degrees.
Terminal does not obtain a
GPS fix
Terminal’s location limits visibility of 4 or
more GPS satellites.
Move the vessel to a location where
there are no obstructions.
You hear a loud beep from
the terminal when you
connect an ISDN device to
the ISDN port
The ISDN device is trying to draw too much
power from the satellite terminal’s ISDN
interface
The device you are connecting is not an
ISDN device. It might be an Ethernet device
that you are accidentally connecting to the
ISDN port.
Only connect an ISDN device that
draws less than 70mA of current at
40V (equivalent power 2.8W)
Make sure you connect only ISDN
devices to the ISDN port
