MPA685 Owner’s Manual
3/2012
20
Engineering Service Center and 2) A return authorization (RA). You must have an RA
number before taking your unit to a service center.
2. Make sure that you have a copy of your sales receipt from the store where you bought
the product. If you can’t find it, the Authorized Service Center may charge you for
repairs even if your Ingram Engineering product is still covered by the Three Year
Limited Warranty.
3. Make sure the problem can be duplicated. If you bring your Ingram Engineering product
to an Authorized Service Center and they can’t find anything wrong with it, you may be
charged a service fee.
4. If the Authorized Ingram Engineering Service Center is located in another city, pack the
product in its original shipping carton.
5. Contact the Authorized Ingram Engineering Service Center to arrange service or bring
the Ingram Engineering product to them.
Ingram Engineering and Authorized Ingram Engineering Service Centers reserve the right to
inspect any products that may be the subject of any warranty claims before repair or
replacement is carried out. Ingram Engineering and Authorized Ingram Engineering Service
Centers may, at their option, require proof of the original date of purchase in the form of a
dated copy of the original dealer’s invoice or sales receipt. Final determination of warranty
coverage lies solely with Ingram Engineering or its Authorized Service Centers.
Ingram Engineering products returned to Ingram Engineering and deemed eligible for repair or
replacement under the terms of this warranty will be repaired or replaced within sixty days of
receipt by Ingram Engineering. Ingram Engineering may use refurbished parts for repair or
replacement of any product. Products returned to Ingram Engineering that do not meet the
terms of this Warranty will be repaired and returned C.O. D. with billing for labor, materials,
return freight, and insurance. Products repaired under warranty at the factory will be returned
freight prepaid by Ingram Engineering to any location within the boundaries of the USA.
Ingram Engineering warrants all repairs performed for 90 days or for the remainder of the
warranty period. This warranty does not extend to damage resulting from improper installation,
misuse, neglect or abuse, or to exterior appearance. This warranty is recognized only if the
inspection seals and serial number on the unit have not been defaced or removed.
Ingram Engineering assumes no responsibility for the quality or timeliness of repairs performed
by Authorized Ingram Engineering Service Centers.
This warranty is extended to the original purchaser and to anyone who may subsequently
purchase this product within the applicable warranty period. A copy of the original sales
receipt is required to obtain warranty repairs.
