MPA685 Owner’s Manual
3/2012
19
WARRANTY INFORMATION
Ingram Engineering warrants all materials, workmanship and proper operation of this product
for a period of three years from the original date of purchase. If any defects are found in the
materials or workmanship or if the product fails to function properly during the applicable
warranty period, Ingram Engineering, at its option, will repair or replace the product. This
warranty applies only to equipment sold and delivered by Ingram Engineering or its authorized
dealers. Original purchase receipts showing date and location of purchase must be presented
at the time of submission for warranty work.
Failure to register the product will not void the three year warranty.
Service and repairs of Ingram Engineering products are to be performed only at the factory OR
at an authorized Ingram Engineering Service Center. Unauthorized service, repairs, or
modification will void this warranty. To obtain repairs under warranty, you must have a copy of
your sales receipt from the store where you bought the product. It is necessary to establish
purchase date and thus determine whether or not your Ingram Engineering product is still
under warranty.
To obtain factory service:
1. Call Ingram Engineering at 678-685-9838 9 AM to 5 PM Monday through Friday (East
Coast Time) to get a Return Authorization (RA). Products returned without an RA
number will be refused.
2. Pack the product in its original shipping carton. If you do not have the carton, just ask
for one when you get your RA number, and we’ll send a shipping carton to you. Please
seal the product in a plastic bag.
3. Also include a note explaining exactly how to duplicate the problem, a copy of the sales
receipt showing price and date, and your return street address (no P.O. boxes or route
numbers, please). If we cannot duplicate the problem or establish the starting date of
your Limited Warranty, we may, at our option, charge for service time.
4. Ship the product in its original shipping carton,
freight prepaid
to:
Ingram Engineering Service Department
926 Bruce Circle
Atlanta, Ga. 30316 USA
IMPORTANT: Make sure that the RA number is plainly written on the shipping carton.
To obtain service from an Authorized Ingram Engineering Service Center:
1. Call Ingram Engineering at 678-685-9838, 9 AM to 5 PM Monday through Friday (East
Coast Time) to receive: 1) The name and address of your nearest Authorized Ingram
