16
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Your refrigerator will not operate
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Is the power supply cord unplugged? Plug into a grounded
3 prong outlet.
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Has a household fuse blown or circuit breaker tripped?
Replace the fuse or reset the circuit.
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Is the Refrigerator Control turned to the OFF position?
See “Using the Control(s),” depending on the model.
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Is the refrigerator defrosting? Recheck to see whether the
refrigerator is operating in 30 minutes. Your refrigerator will
regularly run an automatic defrost cycle.
The lights do not work
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Is the power supply cord unplugged? Plug into a grounded
3 prong outlet.
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Is a light bulb loose in the socket? Turn the refrigerator
control to OFF. Disconnect the refrigerator from the electrical
supply. Gently remove the bulb and reinsert. Then reconnect
the refrigerator to the electrical supply and reset the
refrigerator control.
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Has a light bulb burned out? Replace with an appliance
bulb of the same wattage, size, and shape. See “Changing
the Light Bulb(s),” depending on the model
There is water in the defrost drain pan
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Is the refrigerator defrosting? The water will evaporate. It is
normal for water to drip into the defrost pan.
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Is it more humid than normal? Expect that the water in the
defrost pan will take longer to evaporate. This is normal when
it is hot or humid.
The motor seems to run too much
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Is the room temperature hotter than normal? Expect the
motor to run longer under warm conditions. At normal room
temperatures, expect your motor to run about 40% to 80% of
the time. Under warmer conditions, expect it to run even
more of the time.
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Has a large amount of food just been added to the
refrigerator? Adding a large amount of food warms the
refrigerator. It is normal for the motor to run longer in order to
cool the refrigerator back down. See “Refrigerator Features.”
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Are the doors opened often? Expect the motor to run longer
when this occurs. In order to conserve energy, try to get
everything you need out of the refrigerator at once, keep food
organized so it is easy to find, and close the door as soon as
the food is removed.
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Is the control set correctly for the surrounding
conditions? See “Using the Control(s),” depending on the
model.
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Are the doors closed completely? Push the doors firmly
shut. If they will not shut all the way. See “The doors will not
close completely” later in this section.
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Are the condenser coils dirty? This prevents air transfer and
makes the motor work harder. Clean the condenser coils. See
“Cleaning.”
NOTE: Your new refrigerator will run longer than your old one due
to its high-efficiency motor.
The refrigerator seems to make too much noise
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The sounds may be normal for your refrigerator. See
“Normal Sounds.”
The ice maker is not producing ice (on some models)
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Is the freezer temperature cold enough to produce ice?
Wait 24 hours after hookup for ice production. See “Using the
Control(s),” depending on the model.
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Is the wire shutoff arm in the OFF (arm up) position?
Lower the wire shutoff arm to the ON (arm down) position.
See “Ice Maker.”
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Is the water line shutoff valve to the refrigerator turned
on? Turn on the water valve. See “Connect the Water
Supply.”
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Is an ice cube jammed in the ejector arm? Remove the ice
from the ejector arm with a plastic utensil. See “Ice Maker.”
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Does the ice maker mold have water in it or has no ice
been produced? Check to see that your refrigerator has
been connected to your home water supply and the supply
shutoff valve is turned on. See “Connect the Water Supply.”
NOTE: If not due to any of the above, there may be a problem
with the water line. Call for service.
The ice maker is producing too little ice (on some
models)
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Has the ice maker just been installed? Wait 72 hours for full
ice production to begin. Once your refrigerator is cooled
down, the ice maker should begin producing 70 to 120 cubes
every 24 hours.
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Has a large amount of ice just been removed? Allow
24 hours for ice maker to produce more ice.
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Is the control set correctly? See “Using the Control(s),”
depending on the model.
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Is the water shutoff valve turned completely on? Turn
valve on fully. See “Connect the Water Supply.”
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Is there a water filter installed on the refrigerator? This
filter may be clogged or installed incorrectly. First, check the
filter installation instructions to ensure that the filter was
installed correctly and is not clogged. If installation or
clogging is not a problem, call a technician or other qualified
person.
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Is a reverse osmosis water filtration system connected to
your cold water supply? See “Water Supply Requirements.”
Off-taste or gray color in the ice (on some models)
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Are the plumbing connections new, causing discolored or
off-flavored ice? Discard the first few batches of ice.
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Have the ice cubes been stored for too long? Throw away
old ice and make a new supply.
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Has food in the refrigerator been wrapped properly? See
“Refrigerator Features.”
