Ingenico Tetra PTS190 Operating Manual Download Page 5

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INGENICO Tetra PTS190 Paymark Operating GuideVersion 1.02

REVISION RECORD

VERSION CHANGE

CHANGED BY

DATE

1.00

Document creation and release

Henry Reyes

10/07/2021

1.01

Review and Updates

Christine Hogan 20/07/2021

1.02

Further Updates

Henry Reyes

23/07/2021

Summary of Contents for Tetra PTS190

Page 1: ...INGENICO Tetra PTS190 Paymark Operating Guide VERSION 1 02 July 2021...

Page 2: ...Un pairing Functions 20 4 1 1 Pairing Bluetooth Base 20 4 1 2 Un Pairing Bluetooth Base 22 4 1 3 Battery Charge Level Percentage 24 4 1 4 Display Serial Number 24 5 INSTALLING INGENICO IPP315 PINPAD 2...

Page 3: ...Enable Credit Card Surcharging 75 8 4 2 Disable Credit Card Surcharging 76 8 4 3 Enable Surcharging for contactless 76 8 4 4 Disable Surcharging for contactless 77 8 4 5 Bypass Surcharge 77 8 4 6 Cre...

Page 4: ...ra Terminal Functions 129 9 2 Training Mode 131 9 3 New Features of the Terminal 132 9 3 1 Declined Alert 132 9 3 2 Full message Encryption 132 9 3 3 Customer Receipt Copy 132 9 3 4 Communication 132...

Page 5: ...Operating GuideVersion 1 02 REVISION RECORD VERSION CHANGE CHANGED BY DATE 1 00 Document creation and release Henry Reyes 10 07 2021 1 01 Review and Updates Christine Hogan 20 07 2021 1 02 Further Up...

Page 6: ...serves as a comprehensive guide to the operation of Skyzer s Ingenico Tetra range of EFTPOS terminals in New Zealand 2 HARDWARE OVERVIEW 2 1 The INGENICO MOVE 5000 Terminal The Ingenico Move 5000 Term...

Page 7: ...2 The Ingenico Desk 3200 5000 Terminal The Ingenico Desk 3200 Terminal consists of the following elements The Terminal Handset The kit magic box that comes with the Desk 3200 and Desk5000 terminal pro...

Page 8: ...Tetra PTS190 Paymark Operating GuideVersion 1 02 The power adapter and Figure 8 cable that connects the terminal to a 100 240V power outlet 2 3 The Ingenico Move 2500 Terminal The Ingenico Move 2500 T...

Page 9: ...mark Operating GuideVersion 1 02 The power cable for the MOVE 2500 The iPP315 PINPad for use with V4 Terminals Only The iPP315 PINPad is approved for use with V4 Terminals only 2 4 The Desk 1500 PinPa...

Page 10: ...the 0 to 9 keys They are used for data entry amount PIN and manual card number entry The keyboard layout consists of Keyboard 0 through 9 Red CANCEL NO key Yellow CLEAR NO key Green ENTER YES input ke...

Page 11: ...nd hold down the FEED key 2 5 5 FUNCTION Key The FUNCTION key is used to enter the function menu 2 5 6 Soft Function Keys These are the four keys located on the display screen They are controlled by t...

Page 12: ...be read either from bottom to top or from top to bottom with the stripe facing the terminal Use a regular movement in order to ensure a reliable card read Smart Card IC Card Insert the card horizonta...

Page 13: ...ng GuideVersion 1 02 Contactless Card Bring the card firmly up to the active zone above the contactless logo located on the paper trapdoor Keep the card close to the contactless logo during the transa...

Page 14: ...and pull the cover to the rear of the terminal Lift catch up Pull cover open Insert the paper roll into the compartment as shown below Pull the paper up towards the top of the terminal Maintain the p...

Page 15: ...er Ethernet and Dial up You should set up your base unit in a convenient location close to a power source and network point To open the base unit cover located on the bottom of the base unit you must...

Page 16: ...E 5000 Terminal To power on Move 5000 terminal simply press the ENTER Green Key 2 8 2 Power off MOVE 5000 Terminal To power off Move 5000 terminal simply press and hold down the CLEAR Yellow and FUNC...

Page 17: ...Enable Disable 11 and then 8099 Diagnostics 9904 EOV Contactless Transactions Upload 88 Extra Charges Hospitality only Enable Disable 100 GPRS Reset Link 3823 Merchant Receipt Enable Disable 41 then...

Page 18: ...TMS Download Reset 1234 Training Mode 9999 Version Terminal Application Version 99 WIFI SSID Setup Tetra Only 72 WIFI Support Activate Deactivate TETRA Only 71 3 2 Menu Functions MENU FUNCTIONS DESCRI...

Page 19: ...rammed on the Ingenico terminals for easy and quick access to frequently used menus To access these menus press the following keys on the terminal from the idle screen SHORTCUT KEYS For Standalone Ter...

Page 20: ...ase must be powered on to perform the pairing and un pairing functions 4 1 1 Pairing Bluetooth Base Perform the steps below to pair up a Bluetooth base with Move 5000 terminal Step Terminal Display Co...

Page 21: ...ng Add peripherals Paired devices Advance options Base Select BASE on the terminal screen NOTE DO NOT SELECT ANY OTHER FUNCTIONS 10 0 Association Advanced Base State Upgrade Base Select ASSOCIATION on...

Page 22: ...2624371 followed by ENTER 4 0 8302101120 TSA Control panel EMV TOOL Select CONTROL PANEL on the terminal screen NOTE DO NOT SELECT ANY OTHER FUNCTIONS 5 0 Applications report Software management Termi...

Page 23: ...rminal screen NOTE DO NOT SELECT ANY OTHER FUNCTIONS 11 0 New base Select base Remove base Print base Select REMOVE BASE on the terminal screen NOTE DO NOT SELECT ANY OTHER FUNCTIONS 12 0 REMOVE BASE...

Page 24: ...ays the percentage of the battery level charged The NOT CHARGING will be displayed if terminal is been not been charged at the same time 4 1 4 Display Serial Number This function allows checking the s...

Page 25: ...ble compartment Plug in the iPP315 USB cable into the USB Host port Power up the terminal which will then automatically sync up the iPP315 pinpad with the terminal 5 2 Removing an iPP315 PIN Pad To re...

Page 26: ...e Network International Identifier by default 001 that the terminal uses to route messages to Paymark Press ENTER 7 0 COMMS MODE 1 DIAL UP Select the preferred COMMS mode by pressing the corresponding...

Page 27: ...this is the same as Tone dial however the modem ignores the health of the dial tone on the line and simply dials the configured phone number to call the host This is used where the quality of the dial...

Page 28: ...ss Example 255 255 255 0 6 0 GATEWAY IP ADDR XXX XXX XXX XXX Enter in the gateway IP address to forward the packets from Example 192 10 1 1 7 0 QUICK DIAL 1 YES 2 NO This parameter sets up the speed o...

Page 29: ...Y N 1 YES 2 NO Press the corresponding number key and press ENTER to set for DNS or IP Option 1 to allow the terminal to use Paymark DNS address Option 1 is selected by default 12 0 IP Primary HOST D...

Page 30: ...X Enter in the static IP address for the terminal Example 192 10 1 14 Note Press the FUNC key to insert a dot in between numbers 5 0 SUBNET MASK XXX XXX XXX XXX Enter in the subnet mask for the static...

Page 31: ...ADDRESS 117 120 34 110 This parameter specifies the Primary Host IP Address By default it is set to 117 120 34 110 Press ENTER 14 0 IP Secondary HOST IP ADDRESS 117 120 32 110 This parameter specifie...

Page 32: ...meter specifies the GPRS Secondary Port Number of Paymark network By default the host port number is set to 33876 Press ENTER 5 0 USE DNS Y N 1 YES 2 NO Press the corresponding number key and press EN...

Page 33: ...2 11 0 SAVE CONFIG Y N Terminal prompts to save configuration Press ENTER to save configuration on the terminal or CLEAR to exit and return to idle screen 12 0 START GPRS Y N Terminal prompts to start...

Page 34: ...f Paymark network By default the host port number is set to 33876 Press ENTER 5 0 QUICK DIAL 1 YES 2 NO This parameter sets up the speed of the terminal to dial By default is selected as 1 YES or pres...

Page 35: ...1 YES 2 NO Press the corresponding number key and press ENTER to set for DNS or IP Option 1 to allow the terminal to use Paymark DNS address Option 1 is selected by default 10 0 GPRS Primary HOST DNS...

Page 36: ...pecifies the Secondary TCP IP Port Number of Paymark network Press ENTER 5 0 ENABLE DHCP Y N 1 YES 2 NO Press the corresponding number key and press ENTER to set the IP address for the terminal Option...

Page 37: ...ark DNS address Option 1 is selected by default 12 0 IP Primary HOST DNS direct paymark co nz This parameter specifies the Paymark IP Primary DNS address By default it is set to direct paymark co nz P...

Page 38: ...arameter specifies the Secondary TCP IP Port Number of Paymark network Press ENTER 5 0 ENABLE DHCP Y N 1 YES 2 NO Press the corresponding number key and press ENTER to set the IP address for the termi...

Page 39: ...t detected Transmission Error will be displayed 2 Pulse Dial this communication setting is used for the older PABX systems and is rarely used nowadays 3 Tone Blind Dial this is the same as Tone dial h...

Page 40: ...meter specifies the Paymark IP Secondary DNS address By default it is set to direct2 paymark co nz Press ENTER 18 0 GPRS Primary HOST DNS gprs paymark co nz This parameter specifies the Paymark GPRS P...

Page 41: ...e corresponding number key 1 Tone is the default setting In the default dial mode setting 1 Tone the terminal uses DTMF tones to dial the number but only after detecting a valid NZ dial tone If a vali...

Page 42: ...By default it is set to gprs2 paymark co nz Press ENTER 11 0 USE DNS Y N 2 NO Option 2 to allow the terminal to use Paymark IP address 12 0 GPRS Primary HOST IP ADDRESS 117 120 35 3 This parameter sp...

Page 43: ...R to set for DNS or IP Option 1 to allow the terminal to use Paymark DNS address Option 1 is selected by default 10 0 IP Primary HOST DNS direct paymark co nz This parameter specifies the Paymark Prim...

Page 44: ...the terminal and proceed with step 4 0 4 0 TERM IP ADDRESS XXX XXX XXX XXX Enter in the static IP address for the terminal Example 192 10 1 14 Note Press the FUNC key to insert a dot in between number...

Page 45: ...ADDRESS 117 120 34 110 This parameter specifies the Primary Host IP Address By default it is set to 117 120 34 110 Press ENTER 14 0 IP Secondary HOST IP ADDRESS 117 120 32 110 This parameter specifie...

Page 46: ...5000 terminal Activate WIFI Support Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 71 and press ENTER 3 0 ACTIVATE WIFI SUPPORT ACTIVATE WIFI SUPPORT will be displayed Press ENTER to...

Page 47: ...layed Terminal will take few seconds or a minute to scan for available WIFI connection at site 1 WIFI 1 2 WIFI 2 3 WIFI 3 4 WIFI 4 Once the scanning has been completed the available WIFI connection wi...

Page 48: ...MERCHANTS 12345678 Press 3 to Set Active Merchants Enter the number from 1 8 for each individual merchant you wish to activate and press ENTER Example To activate merchants 1 to 5 enter 12345 5 0 MUL...

Page 49: ...lect the Merchant to proceed with configuration followed by ENTER 5 0 TERMINAL ID XXXXXXXX This parameter specifies the Terminal ID that Paymark assigns to the terminal Press ENTER 6 0 MERCHANT ID XXX...

Page 50: ...nfiguration followed by ENTER and proceed with the configuration NOTE WIFI will only be available when enabled under FUNC 71 0 TCP IP WIFI Press 0 for TCP IP WIFI as backup configuration followed by E...

Page 51: ...MERCHANTS 12345678 Press 3 to Set Active Merchants Enter the number from 1 8 for each individual merchant you wish to activate and press ENTER Example To activate merchants 1 to 5 enter 12345 5 0 MUL...

Page 52: ...s of inactivity 4 0 DELETE CONFIG ENTER YES CLR NO Press 8 to Delete Terminal Configuration To delete the Terminal Configuration of the entire active merchants press ENTER or CLEAR to return to MULTI...

Page 53: ...exit after 30 seconds of inactivity 4 0 ACTIVE MERCHANTS 1 Press 3 to Deactivate Active Merchants Terminal will display with all active merchants that was previous configured To deactivate multi merch...

Page 54: ...tactless device contactless cards have an antenna embedded in the card plastic By simply holding the contactless card within a few centimetres of the contactless device at the point of sale the card i...

Page 55: ...re activating the contactless from software end 6 9 2 Activate Contactless To activate contactless from software end perform the steps below Step Terminal Display Description 1 0 Press FUNC 2 0 FUYNCT...

Page 56: ...below Step Terminal Display Description 1 0 Press FUNC 2 0 FUYNCTION Key in 7418 followed by ENTER 3 0 MULTI MERCHANT SETUP At MULTI MERCHANT SETUP press 7 4 0 DISABLE CTL DISABLE CTL will be displaye...

Page 57: ...reset the merchant configuration or CLEAR to cancel and return to idle screen 4 0 1 Merchant 1 2 Merchant 2 3 Merchant 3 Only applicable with Multi Merchant setup Select the corresponding number on t...

Page 58: ...minal will automatically exit after 30 seconds of inactivity 4 0 MULTI MERCHANT SETUP Select option 5 for RKI configuration by pressing the corresponding number key 5 0 RKI CONFIG ENTER OR CLEAR Press...

Page 59: ...ceed with the RKI configuration or CLEAR to cancel and exit to idle screen 6 0 NII 018 This parameter specifies the Network International Identifier that the terminal uses to route messages to Paymark...

Page 60: ...specifies the Network International Identifier that the terminal uses to route messages to Paymark Press ENTER 7 0 RKI HOST IP ADDRESS 117 120 35 3 This parameter specifies the RKI HOST IP ADDRESS of...

Page 61: ...4 0 REMOTE INIT IN PROGRESS Terminal starts to download remote keys into the terminal from the Paymark host 5 0 PROCESSING NOW Terminal has begun to download the keys into the terminal 6 0 ACCEPTED RK...

Page 62: ...llowed by ENTER 5 0 CTL RECEIPT ON Press F1 to enable or disable the CONTACTLESS RECEIPT function followed by ENTER 6 0 PRE PRINTING OFF Press F1 to enable or disable the PRE PRINTING function followe...

Page 63: ...s function gives the merchant an option to print both merchant and customer copy or just a merchant copy 13 0 ALERT DECLINE ON Press F1 to enable or disable the ALERT DECLINE function followed by ENTE...

Page 64: ...nfigured by entering the desired Merchant Name using the numeric keypads then the FUNC key to access the alpha characters then press ENTER Note Up to 20 characters can be entered per line 6 0 ADDRESS...

Page 65: ...times for a single space Repeat until required numbers of spaces have appeared Refer below for Alphanumeric Key Entry guide The alphanumeric keys are grouped in the following way 1 Q Z space q z 2 A B...

Page 66: ...3 0 RESTART TERMINAL Press ENTER to restart the terminal or CLEAR to cancel and return to idle screen 6 15Reset GPRS Link This function allows the merchant to reset GPRS link on Move5000 terminal Ste...

Page 67: ...8099 followed by ENTER 4 0 DISABLE CREDIT ACCOUNT Press ENTER to disable credit account or CLEAR to exit out without disabling the credit account Terminal will return to idle screen afterwards 6 16 2...

Page 68: ...ORD Enter the password 6337 followed by ENTER 4 0 DISABLE PRINGTING MERCHANT COPY Press ENTER to disable printing merchant copy or CLEAR to exit out without disabling the merchant copy Terminal will r...

Page 69: ...gure the TMS parameters CLEAR to cancel and exit to idle prompt 4 0 TMS TERMINAL ID XXXXXXXX This parameter specifies the TMS Terminal ID which is by default the last 8 digits of the terminal serial n...

Page 70: ...nal Identifier that the terminal uses to route messages to TMS Press ENTER 7 0 TMS URL www skyzertms co n z This parameter specifies the TMS URL By default is set to www skyzertms co nz Press ENTER 8...

Page 71: ...ACTION CONNECTING Establishing the link between the terminal and the TMS host 5 0 TMS ACTION LOGON The terminal logs on to the TMS host 6 0 TMS ACTION PLEASE WAIT The terminal briefly displays PLEASE...

Page 72: ...TMS download if the download was failed on the previous attempt Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 1234 and press ENTER 3 0 PROCESSING PLEASE WAIT Terminal is resetting th...

Page 73: ...MERCHANTS Only applicable with Multi Merchant setup Press the corresponding number or down arrow key on the terminal to select the Merchant followed by ENTER Press CANCEL to exit from the menu 4 0 PRO...

Page 74: ...t be accepted by the terminal For quick view terminal will display the type of transaction stored on the top right hand side of the screen If it is a reversal that needs to be uploaded the terminal wi...

Page 75: ...nal 8 4 1 Enable Credit Card Surcharging Perform the steps below to enable credit card surcharge Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 8 and press ENTER 3 0 ENABLE SURCHARGIN...

Page 76: ...y debit or credit card Perform the steps below to enable debit credit card surcharge on contactless Step Terminal Display Description 1 0 Press FUNC 2 0 FUNCTION Enter 8 and press ENTER 3 0 DISABLE SU...

Page 77: ...SURCHARGING Press ENTER to DISABLE contactless surcharge 8 4 5 Bypass Surcharge This function allows the merchant to bypass the surcharge if they do not wish to surcharge the cardholder Perform the st...

Page 78: ...number key or ENTER to access EFTPOS menu 3 0 EFTPOS MENU 1 PURCHASE 2 CASH 3 REFUND Press the corresponding number key or down arrow key to select PURCHASE to perform a purchase transaction 4 0 PURC...

Page 79: ...corresponding number key or ENTER to access EFTPOS menu 2 0 EFTPOS MENU 1 PURCHASE 2 CASH 3 REFUND Press the corresponding number key or down arrow key to select PURCHASE to perform a purchase transac...

Page 80: ...fication Method Limit of 80 All contactless transactions will now be processed online due to Paymark requirements Step Terminal Display Description 1 0 EFTPOS MENU 1 PURCHASE 2 CASH 3 REFUND Select PU...

Page 81: ...he terminal screen to advise the cardholder and merchant the transaction is been process 6 0 ACCEPTED Terminal will display ACCEPTED if the transaction was successful 7 0 DECLINED Terminal will displa...

Page 82: ...er key or ENTER to access supervisor menu 2 0 EFTPOS MENU 1 PURCHASE 2 CASH 3 REFUND Press the corresponding number key or down up arrow key to select CASH to perform cash out transaction 3 0 CASH OUT...

Page 83: ...key and then scroll through using down arrow key until EFTPOS MENU is shown on the display Press the corresponding number key or ENTER to access supervisor menu 2 0 EFTPOS MENU 1 PURCHASE 2 CASH 3 RE...

Page 84: ...EIPT will be displayed on both terminal and pinpad screen Tear the receipt off and ask the cardholder to sign receipt 17 0 SIGNATURE OK Y N ENTER YES CLR NO Verify the cardholder s signature with the...

Page 85: ...lect PURCHASE to perform a purchase transaction 3 0 PURCHASE AMOUNT XX XX Key in the purchase amount and press ENTER 4 0 PRESENT INSERT OR SWIPE CARD Rather than swiping or inserting card press dot ke...

Page 86: ...0 11 0 1 SINGLE 2 RECURRING 3 INSTALLMENT 4 UNKNOWN Select option by pressing the corresponding number key 1 SINGLE 2 RECURRING 3 INSTALLMENT 4 UNKNOWN 12 0 ACCOUNT XX XX CHQ SAV CR F1 F2 F3 F4 Press...

Page 87: ...er key or down arrow key to select REFUND to perform a refund transaction 3 0 MERCHANT CARD Swipe the Merchant Card on the terminal 4 0 AWAITING MER PIN Terminal prompts AWAITING MER PIN on the termin...

Page 88: ...essing the corresponding number key 1 SINGLE 2 RECURRING 3 INSTALLMENT 4 UNKNOWN 13 0 ACCOUNT XX XX CHQ SAV CR F1 F2 F3 F4 Press the corresponding soft key to select their account type Example Press F...

Page 89: ...EFTPOS menu 2 0 EFTPOS MENU 1 PURCHASE 2 CASH 3 REFUND Press the corresponding number key or down arrow key to select PUR to perform a purchase transaction 3 0 PURCHASE AMOUNT X XX Key in the purchas...

Page 90: ...ignature transaction Complete steps 1 6 of the transaction process first 13 0 PIN OR ENTER The cardholder to press ENTER on the terminal to proceed with a Signature transaction 14 0 PROCESSING NOW PRO...

Page 91: ...ould Present Insert or Swipe their card 4 0 AWAITING ACCOUNT The terminal waits on the account selection from the cardholder on the pinpad 5 0 ACCOUNT XX XX CHQ SAV CR The pinpad will prompt for accou...

Page 92: ...PING menu is shown on the display Press 2 to select TIP ADJUST 2 0 RETRIEVE BY 1 TRANS NUMBER 2 CARD NUMBER 3 AUTH NUMBER 4 PURCHASE AMOUNT 5 TIP AMOUNT 6 TOTAL AMOUNT Select the desired search criter...

Page 93: ...s correct or CLEAR to cancel the Tip amount and return to the previous screen to re enter correct amount NOTE The terminal is to limit the total amount of the purchase completion to a maximum of 120 o...

Page 94: ...ID TIP FUNCTION 3 0 RETRIEVE BY 1 TRANS NUMBER 2 CARD NUMBER 3 AUTH NUMBER 4 PURCHASE AMOUNT 5 TIP AMOUNT 6 TOTAL AMOUNT Select the desired search criteria by pressing the corresponding number on the...

Page 95: ...If the TOTAL is correct press ENTER to upload the stored TIP transactions and if the TOTAL is not correct press CLEAR to exit and proceed with step 6 0 4 0 PROCESSING NOW X OF XX PROCESSING NOW X OF...

Page 96: ...Select 3 to perform PRINT FUNCTION 3 0 RETRIEVE BY 1 TRANS NUMBER 2 CARD NUMBER 3 AUTH NUMBER 4 PURCHASE AMOUNT 5 TIP AMOUNT 6 TOTAL AMOUNT Select the desired search criteria by pressing the correspon...

Page 97: ...ey to select PURCHASE to perform a purchase transaction 3 0 PURCHASE AMOUNT XX XX Key in the purchase amount and press ENTER 4 0 AMOUNT XX XX ADD TIP NO YES F1 F2 F3 F4 AMOUNT XX XX ADD TIP will be di...

Page 98: ...HQ PIN 10 00 The cardholder keys in their PIN number followed by ENTER 10 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal 11 0 ACCEPTED Transaction has been ACCEPTED and prints off t...

Page 99: ...down arrow key to select AUTHORISATION to perform a pre authorisation transaction 3 0 SELECT AUTH TYPE 1 CARD CHECK 2 INITIAL AUTH 3 TOP UP AUTH Press 1 to select CARD CHECK 4 0 PRESENT INSERT OR SWI...

Page 100: ...ION 3 UTIL Press the corresponding number key or down arrow key to select AUTHORISATION to perform a pre authorisation transaction 3 0 SELECT AUTH TYPE 1 CARD CHECK 2 INITIAL AUTH 3 TOP UP AUTH Press...

Page 101: ...cardholder s signature with the signature on the back of the card If the signature matches Press ENTER to accept and proceed with step 13 0 If not press CLEAR to decline and proceed with step 14 0 13...

Page 102: ...orresponding number key or ENTER to access HOSPITALITY menu 2 0 HOSPITALITY MENU 1 AUTHORISATION 2 COMPLETION 3 UTIL Press the corresponding number key or down arrow key to select AUTHORISATION 3 0 SE...

Page 103: ...to accept the transaction 10 0 SIGN RECEIPT SIGN RECEIPT will be displayed on both terminal and pinpad screen Tear the receipt off and ask the cardholder to sign receipt 11 0 SIGNATURE OK Y N ENTER YE...

Page 104: ...4 1Hospitality Partial Completion Transaction The cardholder has received an agreed portion of the goods or services This indicates that there will be more transactions to follow This transaction is...

Page 105: ...the transaction with the final amount 8 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal while processing the transaction and will print off receipt where cardholder has to sign to ac...

Page 106: ...onding number on the terminal to retrieve stored hospitality transaction Example 1 for TRAN NUMBER 4 0 ENTER TRAN NUM Enter the transaction number which can be obtained from the receipt Example 000001...

Page 107: ...e back of the card If the signature matches Press ENTER to accept and proceed with step 11 0 If not press CLEAR to decline and proceed with step 12 0 11 0 SIG ACCEPTED SIG ACCEPTED will be displayed o...

Page 108: ...Enter the transaction number which can be obtained from the receipt Example 000001 5 0 TRAN XXXXXX AUTH XXXXXX CARD XXXXXX XXXX TOTAL AMT NZ XX XX REQUIRED TRANS Y N Details of selected transaction ar...

Page 109: ...d will print off receipt where cardholder has to sign to accept the transaction 9 0 SIGN RECEIPT SIGN RECEIPT will be displayed on both terminal and pinpad screen Tear the receipt off and ask the card...

Page 110: ...OSE EFTPOS TERMINAL 00901355 TIME 06Feb18 13 10 TRAN 000156 CREDIT VISA CARD 0000 AUTH AUTH 10 00 RATE 1 05847000042 Includes Commission of 3 000 TOTAL AUD 9 44 Transaction Currency I DECLARE THAT I H...

Page 111: ...umber key or ENTER to access HOSPITALITY menu 2 0 HOSPITALITY MENU 1 AUTHORISATION 2 COMPLETION 3 UTIL Press 3 to select UTIL 3 0 SELECT FUNCTION 1 VOID 2 EXTRA CHARGES 3 CARD CHECK Press 1 to select...

Page 112: ...l while printing off the receipt for the cardholder to sign Advise the cardholder to sign the receipt to accept the transaction with the final amount 9 0 PROCESSING NOW PROCESSING NOW will be displaye...

Page 113: ...rformed to enable and disable delayed extra charges completion Enable Delayed Extra Charges Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 100 and press ENTER 3 0 ENABLE EXTRA CHARGES...

Page 114: ...terminal to retrieve stored hospitality transaction Example 1 for TRAN NUMBER 5 0 ENTER TRAN NUM Enter the transaction number which can be obtained from the receipt Example 000001 6 0 TRAN XXXXXX AUTH...

Page 115: ...ER TECHNOLOGIES PAGE 115 OF 140 INGENICO Tetra PTS190 Paymark Operating GuideVersion 1 02 10 0 ACCEPTED ACCEPTED will be displayed to indicate the pre authorisation transaction was cancelled successfu...

Page 116: ...XXX Key in the cheque branch number and press ENTER 5 0 CHQ ACCOUNT XXXXXX Key in the cheque account number and press ENTER 6 0 PURCHASE AMOUNT 0 00 Key in the purchase amount and press ENTER 7 0 PROC...

Page 117: ...U key and then scroll through using down arrow key until ADMIN MENU is shown on the display Press the corresponding number key or ENTER to access ADMIN menu 2 0 ADMIN MENU 1 TOTAL 2 INQUIRY 3 CUTOVER...

Page 118: ...with Multi Merchant setup Select the corresponding number on the terminal to select the Merchant followed by ENTER 4 0 PRINTING Totals will be printed immediately NOTE This will include the instant ti...

Page 119: ...MENU 1 TOTAL 2 INQUIRY 3 CUTOVER Press the corresponding number key or down arrow key to select TOTAL to perform a shift totals 3 0 1 Merchant 1 2 Merchant 2 3 Merchant 3 Only applicable with Multi Me...

Page 120: ...llowed by ENTER 4 0 SELECT OPTION XX XX OTHER Press F1 to initiate a settlement inquiry for the current settlement period date will be shown Proceed with step 4 0 Press F4 to enter a date for a differ...

Page 121: ...arrow key to select CUTOVER to perform a settlement cutover 3 0 1 Merchant 1 2 Merchant 2 3 Merchant 3 Only applicable with Multi Merchant setup Select the corresponding number on the terminal to sele...

Page 122: ...key by pressing 3 from idle screen Step Terminal Display Description 1 0 PAYMARK EFTPOS 1 EFTPOS MENU 2 TIPPING MENU 3 HOSPITALITY MENU 4 ADMIN MENU 5 SUPERVISOR MENU Press MENU key and then scroll t...

Page 123: ...he number of transactions accepted per card and the purchase amount If the terminal is a multi merchant unit EFTPOS OFFLINE will be displayed on screen at the Merchant selection prompt and the PAYMARK...

Page 124: ...nt transactions executed will be stored in the terminal memory as an EOV transaction If NO CLEAR is selected the terminal will go into EOV mode without processing the failed transaction All the swipe...

Page 125: ...d on the terminal to Paymark network Step Terminal Display Description 1 0 Press FUNC 2 0 FUNCTION Enter 88 and press ENTER 3 0 PROCESSING NOW XX OF XX The terminal starts to upload the stored offline...

Page 126: ...a magnetic stripe card through the magnetic stripe card reader Press ENTER or CLEAR to go to chip read test 4 2 GOOD CARD READ Displays if the terminal is successful to read the magnetic stripe data...

Page 127: ...INTER TEST or CANCEL to cancel the function and return to idle prompt 8 1 PRINTING Terminal will print a test receipt immediately when ENTER key is pressed 9 0 DISPLAY TEST ENTER OR CLEAR Press ENTER...

Page 128: ...k Operating GuideVersion 1 02 11 1 PING TEST PASSED PRESS ENTER Terminal screen will display PASSED if the IP ping test is successful Press ENTER 11 2 PING TEST FAILED PRESS ENTER Terminal screen will...

Page 129: ...er on the terminal to select the Merchant followed by ENTER 4 0 TERMINAL FUNCTIONS Select desired function from option table listed below by pressing the corresponding number key to activate chosen op...

Page 130: ...entifiers AIDs or CTL configuration records supported by the terminal If the terminal has no EMV applications it will display NO EMV APPS and NO CTL RECORDS if no CTL configuration records PRESS 5 Pri...

Page 131: ...IT and then returns to the idle prompt When the terminal is in training mode a large indication will appear on the display that the terminal is currently in training mode To exit Training Mode repeat...

Page 132: ...2 Full message Encryption Merchants and cardholders can have confidence in the benefits of increased security standards with full message encryption allowing the secure transmission of EFTPOS transact...

Page 133: ...st still be taken Do read and understand the instructions before using the equipment DO NOT expose this apparatus to rain or moisture This product is approved for indoor use only Where necessary use a...

Page 134: ...over and unclip the back cover by pushing on the clip in the direction of the arrows in the picture 10 5SAMs SIMs The connector modules security SAM SIM are located inside the terminal in a closed co...

Page 135: ...the battery compartment Plug the battery pack into the battery pack connector Verify that it locks Place the battery pack in its compartment Close the back cover 10 6 2 When does the battery need to...

Page 136: ...onomy number of transactions The optimal conditions are as follows Charge away from any external heat source radiator sun enclosed area etc The optimal temperature is between 15 C and 25 C 10 7Paper R...

Page 137: ...the catch located at the rear of the terminal and pull the cover to the rear of the terminal Insert the paper roll in the compartment following the directions shown in the picture Pull the paper up to...

Page 138: ...n established The terminal is connected to a mobile network and the GPRS session has been established Maximum reception level 100 High reception level 75 Medium reception level 50 Low reception level...

Page 139: ...n the terminal IS assigned to a base unit This is the WiFi Icon when the terminal is NOT connected to a WiFi network This is the WiFi Icon when the terminal is connected to a WiFi network This is the...

Page 140: ...DETAILS Phone NZ 64 9 259 0322 Address Skyzer Technologies 269 Mount Smart Road Onehunga Auckland New Zealand Internet Access http www skyzer co nz Service and Sales Enquiries sales skyzer co nz serv...

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