THE CHIP CARD READER
Customer cards must be inserted as shown, with the chip upwards.
Push the card fully into the slot below the keypad and follow the
instructions on screen.
If you see a “BAD READ” message, check the card orientation and
try again. After three bad reads the terminal will prompt you to swipe
the card.
DO NOT remove the card until instructed to do so by the
terminal.
CHIP & PIN TRANSACTIONS - SALE
From the idle screen, enter the sale amount for the transaction and
press
. For example enter £12.34 as 1234.
The customer must enter their PIN code.
NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.
After the customer has entered their PIN and pressed
they will be
prompted to return the terminal to you.
The terminal will now connect to the acquirer for authorisation, if the
transaction is authorised then an AUTH CODE will be shown.
The terminal will print two receipts. The merchant copy will be
printed first, then once you press
, the customer copy will be
printed. If prompted press
to reprint either receipt if required.
CHIP & PIN TRANSACTIONS - REFUND
From the idle screen, press
, then choose “REFUND”. Enter the
‘Refund Amount’ then insert the card. If prompted enter the Supervisor
Password and press
.
The terminal will now connect to the acquirer for authorisation, if the
refund is authorised then “REFUND ACCEPTED” will be shown.
The terminal will print the merchant copy which the customer must
sign.
Remove the card.
Check the signature on the merchant copy with that on the card. If the
signature is valid then press
, otherwise press
.
The terminal will then print the customer copy.
