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Ingenico group AXIUM EX6000, User Manual

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7.

 

Troubleshooting 

Q:

The terminal cannot be started. 

A:

  The  device  might  be  under  low  energy  status  or  the  program  may  be  damaged. 

Please make sure the  power is enough and thenrestart  your device.If it still fails, 
please contact our customer service department for help. 

 

 

Q:

 Transaction Processing Failure 

A:

 Following reasons are likely to cause transaction failure: damaged magnetic card 

or  smartcard  SAM  card,  damaged  card  reader,  improper  operation  of  card 
swiping,damaged or unconnected, unconnected phone line, etc. 

 

Try to use more than one magnetic card to test the transaction, to confirm the 
failure is not caused by magnetic card. 

 

Make sure card swiping is operated correctly. 

 

Manually  process  the  transaction  instead  of  card reader.  If  manual  transaction 
works, the failure may be caused by magnetic card reader.   

 

Use  more  than  one smart  card  to  test  the  transaction,to  confirm  the  failure  is 
not caused bysmart card. Make sure the SAM card is correctly inserted into the 
card slot. 

 

Check  if  the  SIM  card  is  installed  correctly  and  local  wireless  communication 
network functions or not.   

If there is still problem, please contact our customer service center. 
 
 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Summary of Contents for AXIUM EX6000

Page 1: ...WWW ingenico com 28 32 Boulevard de Grenelle 75015 PARIS FRANCE T 33 0 1 58 01 80 00 F 33 0 1 58 01 91 35 Ingenico SA au capital de 47 656 332 317 218 758 RCS Nanterre User Guide Model AXIUM EX6000 ...

Page 2: ... off the terminal 8 3 2 Reading cards 9 3 3 Usage of Front scanner 10 3 4 USB type C 10 4 Installation 11 4 1 Recommendations 11 4 2 Installing modules 11 4 3 Battery 13 4 4 Visual Impaired Accessory 14 5 Recommendations 15 5 1 Safety 15 5 2 Security of your terminal 18 5 3 Fixed installation 19 5 4 Cleaning the terminal 20 5 5 Transport and storage 20 6 Standard 21 7 Troubleshooting 24 ...

Page 3: ...safety Maintenance should only be provided by Ingenico authorized technician Failure to comply with these instructions will void the manufacturer s responsibility Afin d assurer les meilleures performances et votre sécurité utiliser seulement le bloc d alimentation livré par le fabricant avec le produit La maintenance doit être réalisée seulement par un technicien agréé et autorisé par Ingenico Le...

Page 4: ...ly The use of a power supply with apparently similar voltage current characteristics may damage your terminal Le bloc d alimentation fournit avec votre équipement est spécialement conçu pour les terminaux de paiment Ingenico Ne pas utiliser d autres sources d alimentation L utilisation d une alimentation électrique ayant des tensions et courant similaires peut endommager votre équipement ADVICE Ke...

Page 5: ...e Keys 2 Scan Key 3 LCD and touch screen 4 USB Type C connector 5 Smart card reader 6 Indicate LED of front scanner 7 Front scanner 8 Illuminate lamp of front scanner 9 Magnetic card reader 10 Contactless landing zone 11 Power Key 12 Scan Key ...

Page 6: ...ery socket18 Base Charging interface 19 Flash20 Rear camera 21 SIM 1 card slot22 SIM 2 card slot 23 Battery compartment24 Lanyard hole 25 Base Charging interface Weight 261g including battery Dimension L x W x H 152 2 X 77 1 X 17 5mm Electrical mains network 100 240VAC 50 60Hz Class II ...

Page 7: ...r button and two volume keys The terminal has a 5 0 inchscreen there are three capacitive keys at the bottom of the screen Menu Homeand Back keys 2 4Touch Panel The AXIUM EX6000 is equipped with touch panel that allows you capture functions and menus by your finger or use a stylus 3 Use of the terminal ...

Page 8: ...show the following figure then press Power off If the battery is empty the terminal automatically shuts off Abnormal power off When the device works abnormally for example it is crashed and no actions menu popped out while pressing the power button pleaselong press the power button for 8s the device will be automatically powered off Screen saver mode Short press the power button for about 0 5s the...

Page 9: ...rder to ensure a reliable card reading Contactless card Bring the card firmly up to the active zone Keep the card close to the reader during the transaction On the back LEDs are displayed to indicate transaction processing Smart card Insert the card horizontally with the metal chip facing upward and leave in position throughout the transaction ...

Page 10: ...ow in front of the terminal Align the red light beam with the bar code you want to scan When the scan is successful the terminal will automatically turn off the beam and sound a beep 3 4USB type C There is a USB type C connector on the left side of the terminal The connector manages Host and Slave connections The connector integrates Audio Jack solution ...

Page 11: ...rminal before opening the trapdoor Mettre hors tension le terminal avant d ouvrir la trappe The SAM SIM connectors are located inside the terminal in a closed compartment Turn the terminal and remove the trapdoor Ambient temperature From 10 to 50 Max relative humidity From 10 to 90 Non condensing Ambient temperature From 0 to 40 Ambient temperature From 20 to 70 Max relative humidity From 5 to 90 ...

Page 12: ...aved marks on the lower housing When introducing a SAM SIM in its slot be sure to put the cut corner as indicated on the picture Close the trapdoor ADVICE SIM and SAM cards share the same form factor please do be careful to the SIM card socket position ...

Page 13: ...ttery 4 3 1 Charging the battery When does the battery need to be charged When used daily the terminal charges its battery each time the power adapter is connected Charging starts automatically How can the battery be charged Using the power adapter Connect the power adapter to the terminal USB type C connector located on the left side of the terminal Connect the power adapter to the power supply m...

Page 14: ...tery pack connector beside the battery compartment Plug the battery pack connector according to the connector locating system Place the battery pack in its compartment Close the battery trapdoor 4 4 Visual Impaired Accessory Install the VI accessory on the screen ...

Page 15: ...h should only be accessed by a qualified technician Battery AXIUM EX6000 is fitted with battery specially designed for this terminal Only use the appropriate chargers and batteries listed in theingenico s catalogue Do not short circuit the battery Do not attempt to open the battery container Used batteries must be disposed of at the appropriated sites The lifespan of battery depends on Features us...

Page 16: ...ly network The electrical outlet must meet the following criteria Must be installed near the equipment and easily accessible Do not short circuit the battery Do not attempt to open the battery container The power supply label contains seventeen symbols CCC China Comoulsory Certificate Mark The RegulatoryCompliance Mark RCM International Efficiency MarkingProtocol Energy Star Level 6 In door use on...

Page 17: ...quipment directive Underwriters Laboratories Inc US Compliance Made from recyclable material Low density version of Polyethylene LDPE Chlorinated Polyethylene CPE Risk of explosion if the battery is incorrectly replaced or is placed in a fire Dispose of batteries at a hazardous waste collection site or recycling facility ...

Page 18: ...o not use wireless terminals under thunderstorm weather Electronic health appliances Your terminal is a radio transmitter which may interfere with health appliances such as hearing aids pacemaker hospital equipment etc Your doctor or the equipment manufacturer will be able to provide you with appropriate advice 5 2Security of your terminal Your device fulfills current applicable PCI PTS security r...

Page 19: ...es and educational material which informs the customer to shield their PIN during PIN entry The device must be deployed so that oversight from other customers either in different payment lanes or in other areas of the shopping environment is prevented This may be achieved through the placement of the lanes and device so that the customer is automatically positioned between the device keypad and ot...

Page 20: ...nything into the slot of the smart card reader 5 5Transport and storage Adopt general transportation mode and prevent the goods from sunlight snow shower and mechanical impact Transport the devices with care do not throw it forcibly Prevent the packaging from extrusion during transportation to avoid breakage The product should be stored in the original packing box The warehouse is not allowed to h...

Page 21: ...or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help SAR tests are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified pow...

Page 22: ...e ne dépasse pas l intensité nécessaire àl établissement d une communication satisfaisante SAR tests are conducted using standard operating positions accepted by the ISEDC with the device transmitting at its highest certified power level in all tested frequency bands although the SAR is determined at the highest certified power level the actual SAR level of the device while operating can be well b...

Page 23: ...2 19 EU concerning Waste Electrical and Electronic Equipment WEEE and 2013 56 EU concerning Batteries and Accumulators Those provisions are requiring producers and manufacturers to become liable for take back treatment and recycling upon end of life of equipment and batteries BATTERIES If your product contains batteries they must be disposed of at appropriate collection points THE PRODUCT The cros...

Page 24: ...r unconnected unconnected phone line etc Try to use more than one magnetic card to test the transaction to confirm the failure is not caused by magnetic card Make sure card swiping is operated correctly Manually process the transaction instead of card reader If manual transaction works the failure may be caused by magnetic card reader Use more than one smart card to test the transaction to confirm...

Page 25: ...or information contained therein is held responsible to ingenico for the confidentiality of that information Care has been taken to ensure that the content of this document is as accurate as possible ingenico however declines any responsibility for inaccurate incomplete or outdated information The contents of this document may change from time to time without prior notice and do not create specify...

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