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Sunpak® Infrared Heaters 

15

Trouble Shooting Guide 

Problem 

Possible Causes 

No Spark to Pilot 

 

  Voltage under 24 VAC 

 

  Bad Fuse (Ram-3 Module Only) 

 

  Improper spark gap (7/64” or .019”) 

 

  Loose ground wire 

 

  Broken Electrode 

 

  Faulty Ignition Module 

Burner Won’t Light 

 

  Air in gas line 

 

  Low gas pressure 

 

  Bad Gas Valve 

 

  Manual Gas Valve turned “OFF” 

Inconsistent Operation 

 

  Variable gas pressure 

  (improperly sized gas line) 

 

  Variable Voltage 

 

  Wind exceeding 10 mph 

 

  Tip angle exceeding 30 degrees 

 

  Debris inside burner 

 

  Erratic winds 

Deterioration of Front Grill 

 

  Sunpak heater must be installed in such a manner 

as to allow the products of combustion or hot 
gases to vent out the top of the heater. When 
operating normally, only radiant heat passes 
through the front grill. If conditions exist which force 
hot gases through the front grill of the heater, the 
installation must be altered to correct the condition. 

Rumbling Burner Noise 

 

  Rumbling burner noise, flare out of burner, and 

losses of radiant heat are all symptoms of a 
damaged infrared burner.  These symptoms may 
occur any time after the heater has warmed up. 
Under these conditions the burner has been 
damaged and must be replaced. Discontinue use 
of the heater until heater is repaired. 

Summary of Contents for Sunpak S25

Page 1: ...is equipment Installation and replacement of gas piping gas utilization equipment or accessories and repair and servicing of equipment shall be performed by a qualified agency familiar will all precautions required regarding this type of equipment and that has complied with all requirements of the authority having jurisdiction Infrared Dynamics SUNPAK Gas Fired Unvented High Intensity Infrared Hea...

Page 2: ...ds the flame sensor will shut OFF the gas valve To relight the pilot and burner shut OFF power Wait 5 minutes Turn power back ON If the heater will not light turn the manual gas valve to OFF position and the electrical switch OFF to the heater and call your quality service agency or gas supplier Shutting Down Your Heater Turn electrical power to the heater OFF Should you need to shut down your hea...

Page 3: ...options Sunpak heaters may be laid out in a number of configurations depending on the structural constraints of the patio and heating requirements One approach is to face heaters straight down over the table and seating areas Another approach is to locate heaters to the side and to angle them inward A third approach is to cluster the heaters in the center of the patio and angle heaters outward It ...

Page 4: ...e the patio environment Wind breaks shall NOT interfere with the ventilation of combustion air requirement of the heater s ANGLE MOUNTING Most models of the SUNPAK heater may be angle mounted to a maximum of 30º to accommodate mounting the heaters around the edges of the patio Note that the top clearance to combustibles increase when heater is tipped from the horizontal NOTE Local codes may have s...

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Page 6: ...pply pressure and manifold pressure required for each heater are listed below For gas supply line pressures in excess of psig consult with your representative or the factory Gas Inlet Pressure Nat Gas Propane Maximum Pressure psig psig Minimum Pressure 6 W C 11 W C Manifold Pressure 5 W C 10 W C It is important that the gas piping system be adequately sized for all the gas appliances it serves Cle...

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Page 8: ...anger and brackets must be secured with adequate anchor to a secure structure using good building practices Additional bracing to protect against seismic forces may be required in seismically active areas CAUTION Sharp Edges Every effort has been made to remove sharp edges from this heater however care should be taken to avoid injury when reaching inside the heater during installation and when ser...

Page 9: ...se an open flame Use a soap and water solution 6 For gas supply line pressures in excess of psig consult the factory or your local representative 7 Installation of 1 8 N P T plugged tapping accessible for test gage connections is required upstream of the gas supply connections to the heater Initial Start Up Procedure 1 Before turning on the manual gas valve to the heater verify that the control sy...

Page 10: ...e end of the burner Carefully slide burner down and out When reinstalling be sure both ends of the burner are beneath the reflector end flanges g To reinstall burner reverse procedure 2 Removal of RAM 3 Direct Spark Ignition Control a Disconnect two 24 VAC power leads b Disconnect two gas valve leads c Disconnect igniter lead from control d Disconnect green ground lead from casing e Remove two 2 8...

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Page 15: ...eterioration of Front Grill Sunpak heater must be installed in such a manner as to allow the products of combustion or hot gases to vent out the top of the heater When operating normally only radiant heat passes through the front grill If conditions exist which force hot gases through the front grill of the heater the installation must be altered to correct the condition Rumbling Burner Noise Rumb...

Page 16: ...livery charges for forwarding the new heater or replacement part from the nearest distributor and returning the claimed defective heater or part to such distributor c All cost necessary or incidental for handling and administrative charges and for any materials and or permits required for installation of the replacement heater or part LIMITATION ON IMPLIED WARRANTIES Implied warranties including a...

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