Copyright © 2003-2007 InfoSight Corporation All Rights Reserved
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BEST PRACTICES AND HELPFUL HINTS
To facilitate sharing of best practices among users, InfoSight has created an online DISCUSSION FORUM.
You may access the forum via our home webpage or directly at
http://www.infosight.com/forums/
.
BASIC TROUBLE SHOOTING
Service during normal business hours (Monday-Friday, 8am-5pm): 888-642-3600 or 740-642-3600
Emergency after-hours service: 1-800-401-0716 (outside the USA call 740-642-4666)
Red LED Status Light:
STEADY ON: ready to print.
OFF: no power to laser (power cord, key switch, power switch).
SLOW BLINK: out of tag stock.
FAST BLINK: E-STOP.
Problem:
Marker does not respond to print button.
Check power cord.
Check key switch.
Check E-STOP.
Check tag stock.
Check serial cable to PC.
Producer software must be running on the connected PC.
Bottom of main Producer screen indicates printer status – “ONLINE”, “ESTOP” or “UNKNOWN
MODE”. If UNKNOWN MODE, check communications cable and settings.
From within Producer, click on HELP-ABOUT. If the FIRMWARE VERSION is blank, your PC
does not see the printer. Check communications cable and settings.
Problem:
Out of tag message on PC screen.
Load more tag stock into printer.
Insert single tag in front tag slot.
Problem:
Tag exiting too far or not far enough (breakoff “nick” not aligned with exit slot).
The printer may need to be re-calibrated. See the Troubleshooting & Maintenance / Feed and Tag
Adjustment section of the built-in help.
Problem:
Tag print appears very light, fine lines appear to drop out.
Reduce laser speed (DARKER)
Increase Laser Off Tickle (SETUP-PRINTER CONFIGURATION).
Final output lens may require cleaning (see Maintenance section below).
Problem:
Tag print shows “shadows”
Decrease Laser Off Tickle (SETUP-PRINTER CONFIGURATION).
Problem:
Tag print not aligned correctly with breakoff “nicks” (leading & trailing edges).
Check that actual tag size in machine and programmed tag size in Producer (LAYOUT-SETUP-
GEOMETRY) are the same.
The printer may need to be re-calibrated. See the Troubleshooting & Maintenance / Feed and Tag
Adjustment section of the built-in help.
Problem:
Barcode too long for tag size.
Reduce number of characters in barcode data.
Use more efficient barcode symbology.
Reduce barcode scale.