InfoPrint 6500 Series, User Manual

Page: 261 / 360

Fault Correction Procedure
261
441 CARTRIDGE MISMATCH
USE CORRECT RIBBON
Yes The cartridge board
being used is not
compatible with the
software in the printer. 1. Press the STOP key,
open the platen, or
cycle power to change
and clear the error.
2. If necessary, replace
the ribbon with an
authorized cartridge
that matches the
printer’s firmware level.
733 DP FIFO BUSY* No There is a timing
problem in the Engine
Controller firmware. Contact your InfoPrint
service representative.
990 MACHINE CHECK N/A Host status message. No action required.
998 NV-RAM CHECK No The flash memory is
defective. Contact your InfoPrint
service representative.
NOTE: You can still print,
but you cannot save
configuration changes as
the NVRAM is defective.
48V CIRCUIT* No The power supply is
not generating a
proper 48 Volt, or the
controller board is not
detecting a 48 Volt
output from the power
supply board. Contact your InfoPrint
service representative.
A97 GRAPHIC CHECK
ERROR
PRESS STOP THEN START
Yes Graphic Check Error:
CT emulation. Press Stop then Start .
B10 ERROR:
NO DRAM DETECTED*
No Boot-up routines did
not detect the
presence of SDRAM
DIMM. Contact your InfoPrint
service representative.
B11 ERROR:
RAM TEST FAILED*
No SDRAM failed the
boot initialization test. Contact your InfoPrint
service representative.
B12 ERROR:
PROGRAM MISSING*
Yes The printer does not
see a program in flash
memory. There is no program in
printer memory. Download
the emulation.
Table 9: Fault Messages
Fault Message
Operator
Correctable?
Explanation Solution
Fault Messages