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Troubleshooting
The test result is lower
than the following.
Glucose : less than
20mg/dL
TC : less than 100mg/dL
TG : less than 70mg/dL
HDL : less than 25mg/dL
Please retest with a new test strip.
If the problem persists, please contact
your local representative or customer
support.
Lipid profile : The
ambient temperature is
over 86
℉
(30
℃
).
Glucose : The ambient
temperature is over
104
℉
(40
℃
)
Place the meter at the temperature
between 64~86
℉
(18~30
℃
) for lipid
profile test and 50~104
℉
(10~40
℃
) for
glucose test for more than 10 minutes and
test again.
Lipid profile : The
ambient temperature is
less than 64
℉
(18
℃
)
Glucose : The ambient
temperature is less than
50
℉
(10
℃
)
Place the meter at the temperature
between 64~86
℉
(18~30
℃
) for lipid
profile test and 50~104
℉
(10~40
℃
) for
glucose test for more than 10 minutes and
test again.
This message appears
when test strip may be
contaminated, reused
or not inserted.
Please insert a new test strip of lipid
profile and perform your test again.
This message appears
with 3 times of beep
sound with ‘CODE’ and
‘Er’ on the display are
none memory code
and/or unrecognized strip
used.
Please recognize the code and retest
(refer to page 23)
Message
Probable cause
Action required
Troubleshooting
This message appears
when blood sample is
input before the symbol
for blood blinks.
(Only for Blood glucose
measurement)
Please wait for the meter displays the
icon blinking before applying your blood
sample.
This message appears
when the color bar of
the strip is dirty or not
good or there is too
much light.
Please insert a new test strip and
perform your test again.
Avoid testing under direct sunlight.
This message appears
when lipid strip is
removed during testing.
Test again with a new test strip and
make sure the test strip to be inserted
into the right port of each item. Do not
move the test strip from the meter during
the test.(If strip isn’t removed, it says
that your TC Result may be over
600mg/dL)
Problem with transmit
of PC or Printer.
Check your connection port of
PC/printer and reconnection. If the
problem is still unsolved, Please contact
your local representative or customer
support.
The test result is higher
than the following.
Glucose : more than
600mg/dL
TC : more than 400mg/dL
TG : more than 600mg/dL
HDL : more than 80mg/dL
Please retest with a new test strip.
If the problem persists, please contact
your local representative or customer
support.
Message
Probable cause
Action required
