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INF7012 Series Hardware Guide
• Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require
that InFocus replace them for you, this may be done at no additional charge under the type of warranty service designated for your
product.
Based on availability and where geography permits, InFocus will attempt to ship CSR parts out the next business day. Customer receipt
will vary based upon the actual part, customer location and shipping method. Next day, same-day or four-hour delivery may be offered
at an additional charge where geography permits. If assistance is required, you can call the InFocus Technical Support Center and a
technician will help you over the phone. InFocus specifies in the materials shipped with a replacement CSR part whether a defective
part must be returned to InFocus. In cases where it is required to return the defective part to InFocus, you must ship the defective part
back to InFocus within a defined period of time, normally five (5) business days, and clearly display the Return Material Authorization
(RMA#) on the outside of the shipping carton or a similar package affording an equal degree of protection. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in InFocus
charging you for the replacement. With a Customer Self Repair, InFocus will pay all shipping and part return costs and determine the
courier/carrier to be used.
InFocus may utilize a doorstep swap process, which involves an InFocus delivery person delivering the replacement product or CSR
part to the Customer and picking up the defective product or part at the time of delivery for return to InFocus. Upon receipt of the
replacement product or part, the original product or part becomes the property of InFocus and you agree to follow instructions,
including arranging the return of original product or part to InFocus in a timely manner. When providing a product exchange or
Customer Self Repair (CSR) part requiring the return of the original product or part, InFocus may require a credit card authorization
as security for the retail price of the replacement product or part and applicable shipping costs. When returning product to InFocus,
a Return Material Authorization Number (RMA #) is required and must be clearly displayed on the outside of the shipping carton or a
similar package affording an equal degree of protection. Service options, parts availability and response times may vary according to
the country in which service is requested. Service options are subject to change at any time. You may be responsible for shipping and
handling charges if the product cannot be serviced in the country in which service is requested. If you seek service in a country that
is not the country of original purchase, you will comply with all applicable import and export laws and regulations and be responsible
for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, InFocus may repair or
exchange defective products and parts with comparable products and parts that comply with local standards. In accordance with
applicable law, InFocus may require that you furnish proof of purchase details and/or comply with registration requirements before
receiving warranty service. Resources with more details on this and other matters on obtaining warranty service are described below.
PRIVACY.
InFocus will maintain and use customer information in accordance with the InFocus Privacy Policy available at www.Infocus.
com/privacy and InFocus’s applicable legal obligations.
BACKUP.
If your product is capable of storing software programs, data and other information, you should protect its contents against
possible operational failures. Before you deliver your product for warranty service it is your responsibility to keep a separate backup
copy of the contents, remove all personal information and data that you want to protect and disable any security passwords. THE
CONTENTS OF YOUR PRODUCT WILL BE DELETED AND THE STORAGE MEDIA REFORMATTED IN THE COURSE OF WARRANTY
SERVICE. Your product or a replacement product will be returned to you as your product was configured when originally purchased,
subject to applicable updates. InFocus may install system software updates as part of warranty service that will prevent the hardware
from reverting to an earlier version of the system software. Third party applications installed on the hardware may not be compatible or
work with the hardware as a result of the system software update. You will be responsible for reinstalling all other software programs,
data and passwords. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty.
RESOURCES.
Support and service information including Authorized Distributor and Authorized Service Provider locations is available at:
InFocus Corporation, 13190 SW 68th Parkway, Suite 200, Portland, OR 97223-8368 USA
© 2016 InFocus Corp. All rights reserved. InFocus and the InFocus logo are trademarks of InFocus Corp., registered in the U.S. and
other countries.
