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6 Faults and Troubleshooting
Failure to press the top button of the applicator
Slide the safety lock in the direction of the arrow
，
then press the top button of
the applicator.
The Sensor pad is not sticky enough
Before inserting the sensor, clean the skin and let it dry.
The position of the sensor needs to be shaved and cleaned so that the adhesive
tape can be attached firmly. Use medical adhesive tape to reinforce sensor
base, the medical adhesive tape should be pasted around the white adhesive
tape.
Calibration troubleshooting
Calibration tips will appear during monitoring. The suggestions for
troubleshooting are as follows:
Do not calibrate when the main interface shows that the device is not
connected.
Do not calibrate if the blood glucose level is lower than 2.2 mmol/L or higher
than 22.2 mmol/L.
Wash your hands and let it dry, make sure the blood glucose test strips are
stored properly during its shelf life, and make sure the blood glucose meter can
work normally. Test the blood glucose according to the instructions of the
blood glucose meter.
Avoid taking drugs that contain acetaminophen/paracetamol.
Sensor low power
Export data in time and stop monitoring when the power is exhausted.
Notification failure
View the sound or vibration mode of the notification.
