• Do not immerse the chair in water.
• Never use scouring pads, abrasive cleaning agents
(e.g., benzene or thinner), or harsh chemicals such
as petroleum or acetone to clean the chair.
Additionally, never use heat to dry the chair after
cleaning.These items may cause fading or other
damage to the upholstery.
• Any additional servicing should be performed by an
authorized service representative. This chair has no
user serviceable parts inside.
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23
Product Care & Storage
Troubleshooting
Storing the Massage Chair
• Disconnect the massage chair from the power source after use.
• Do not expose the massage chair to direct sunlight, high temperature, or
high humidity. This could cause fading or other damage to the upholstery.
• Do not put heavy objects on the massage chair.
• If the outer cover is torn or the mechanism is damaged, stop using the chair
and contact Infinity for assistance.
To clean the massage chair:
• Remove the main plug from the outlet.
• Clean the synthetic leather, controller, cords with a dry cloth.
• If necessary, you can dampen a soft cloth with a neutral cleaning solution or
water to clean the synthetic leather. Lysol wipes are another safe and easy
way to clean this material. Then, wipe it with a dry cloth and let air dry.
• Any cloth material of the chair (e.g., the inside of the arm airbags or calf
airbags) can be spot cleaned with a soft cloth dampened with a weak
neutral detergent and gently clean where necessary. Avoid cleaning the
fabric too often so as to avoid wear and tear.
• To clean any plastic parts of the chair (e.g., the base), use a soft cloth lightly
soaked in a neutral detergent. Then, wipe again with a water-dampened
cloth. Finally, wipe it with a clean, dry cloth.
Cleaning the Massage Chair
If you encounter problems while operating your Palisade massage chair,
try the suggestions below. If the issue(s) persist, flip the main power switch
on the back of the chair to the Off position and remove the power plug from
the outlet. Contact Infinity’s technical support team at 603-910-5000 for
service.
Do not disassemble or attempt to repair the massage chair yourself.
Doing so will void the warranty and Infinity will not bear any
responsibility for any subsequent consequences.
The massage chair is
connected to a power source,
but is not functioning.
Sounds are coming from the
massage mechanism.
No sound is coming from the
speakers.
Backrest or legrest will not extend
or retract.
Problem
Possible Cause/Solution
• Check that the main power switch on
the back of the chair is in the On
position.
• Check that the power plug is inserted
properly and the power outlet is
functioning properly.
• Press the Power button on the remote.
• Check the fuse next to the main switch
in the back of the chair.
It is normal for the motors to make noise
while operating or rubbing against the
backrest area.
Ensure the volume on your device is
turned up.
There may be too much pressure
placed on the backrest or legrest.
Reduce the weight or pressure on the
backrest or legrest.
The seat or legrest airbag is not
working.
Check to see if there is an air tube
blockage or if an air tube is pinched. If
so, clear the air tube or straighten it out.
Caution
