33
5 Troubleshooting
GB
5
Troubleshooting
5.1 Before you send in the appliance
Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow
the procedure in the following table to check if you can solve the problem yourself.
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect
it from the mains before starting troubleshooting
Z
chapter 3.4, "Switching off the appliance and
retracting the power cord"
.
Problem
Possible cause
Solution
The vacuum
cleaner stops
suddenly.
The overheating protection
has tripped (possibly due to
blocked suction channels, ex-
tremely dirty filters, or similar).
Switch the appliance off and pull the plug out of
the socket. Remove the cause of overheating
(e. g. by disassembling telescopic tube and
suction hose and removing the obstacle and/or
cleaning filters). Wait for about 45 minutes. Af-
ter the appliance has cooled off, you may switch
it on again.
The cleaning re-
sults are unsatis-
factory in spite of
the appliance
working correctly.
The attached nozzle does not
suit the flooring.
Fit the correct nozzle,
Z
chapter 2.3, "Using oth-
er nozzles (accessories)"
.
The position of the "carpet/
hard floor" selector (Fig. 1/14)
is unsuitable for the floor cov-
ering.
Set the "carpet/hard floor" selector (Fig. 1/14)
to the correct position for the type of floor,
Z
chapter 3.2, "Vacuum cleaning"
, step 5.
The power setting does not
suit the flooring.
Set the power to the setting suggested for the
flooring,
Z
chapter 3.3, "Adjusting suction pow-
er"
.
The bypass vent (Fig. 1/20) is
open.
Close the bypass vent (Fig. 1/20),
Z
chapter
3.3, "Adjusting suction power"
.
Nozzle, telescopic tube or suc-
tion hose are blocked.
Remove the obstacle. If necessary, use a long
wooden stick (e.g. a broomstick) to do this.
The filter is dirty.
Change/clean the respective filter,
Z
chapter
4.2, "Cleaning / changing the exhaust filter"
or
Z
chapter 4.3, "Cleaning / changing the motor
protection filter"
.
Filter bag change
indicator (Fig. 1/
3) lights up.
The dust filter bag is full.
Replace the dust filter bag a new one,
Z
chapter
4.1, "Changing the dust filter bag"
.
Dust compart-
ment cover can-
not be closed.
The dust filter bag has not
been inserted correctly.
Insert the dust filter bag as shown,
Z
chapter
4.1, "Changing the dust filter bag"
.
NOTE:
If you cannot solve the problem following the above table, contact the Royal customer service
(
Z
page 197, "International Service"
).
02_M7117_gb.book Seite 33 Donnerstag, 23. September 2010 9:22 09