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1. Introduction

 

SCOM-100 is a controller unit for alarm annunciation and remote control using SMS. 
The main unit incorporates a Quad Band (850/900/1800/1900MHz) GSM modem, 2 
analog inputs, 4 digital inputs, 4 power relay outputs (250V/10A) and a serial RS-232 
port. Front panel LED indicators monitor control and digital I/O states.   
This step by step troubleshooting guide intends to to provide a general idea of 
SCOM's SMS handling and troubleshooting, based on a verification method, quickly 
and easily. 
 

What you need: 

 An 

SCOM100. 

 

An appropriate power supply to power the unit. Minimum 12VDC, 0.8A 

 

A GSM antenna attached to the SCOM100 device. 

 

A SIM card capable of seding and receiving SMS messages 

 
Since SCOM100 relies on external factors to provide a functional environment such 
us the SIM card, the GSM network coverage and quality, this document will try to 
illustrate using simple flowcharts all the possible causes. 

 

2. Power issues

 

 
Please follow the SCOM100 device manual to wire an appropriate power supply to 
power the unit. 
 
For an 
SCOM100-12 a 12VDC/0.8A is needed, 
for an SCOM100-24 a 24VDC/1A is needed, 
 
After power up the SCOM100 unit will perform a test procedure. Front panel LEDs 
conditions indicating a normal operation should be as follows. 
 
 
 
 
 
 
 
 

SCOM100 

Remote control and alarming 

 

SCOM100: Troubleshooting 

Vers. 1.0-1.1.5 – October 2012 

Power LED: ON 
Network LED:blinking 
Status LED: ON 
Ready LED: ON 

 

Summary of Contents for SCOM-100

Page 1: ...enna attached to the SCOM100 device A SIM card capable of seding and receiving SMS messages Since SCOM100 relies on external factors to provide a functional environment such us the SIM card the GSM ne...

Page 2: ...f the device is powered by a UPS the AC mains might not be connected or there might be blown fuse If the device is powered by a power supply connected to the AC mains there might be a blown fuse or a...

Page 3: ...le malfunctions and possible solutions Status Possible reasons Check procedure Check list for SCOM Network LED OFF or steady ON No GSM signal Unit is not registered in network Unit failure GSM network...

Page 4: ...as a pencil or screwdriver Insert the card into the tray and slide the tray with the card faced down into the cardholder 3 3 First power up factory settings Power up the unit and hold the startup butt...

Page 5: ...to change DO1 from 0 to 1 In order to visually test the receipt of SMS commands from the devices when sending an SMS to an SCOM if the operator has a close look at the device he will notice that S R...

Page 6: ...is ready for operation Turns off if one or more operating conditions fail See section 9 5 for details 7 Flashes if a connection to the GSM provider is established 8 Four LEDs indicating the digital i...

Page 7: ...on An error occurred during start up See manual chapter 9 4 9 5 The unit does not respond to SMS at all The unit does not register to the GSM provider network Check if the NETWORK LED is blinking Conn...

Page 8: ...ring command seem not to be correct Check sensor cabling for the corresponding channel see chapter 2 4 Set the correct analog channel measurement parameters see Manual 4 5 1 Alarm SMS of an analog inp...

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