Striker HD
-User’s Guide
5. TROUBLESHOOTING
Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a
problem. If your problem still exists, contact your service provider.
Problem
Possible Solution
The Striker HD set-
top box will
not power on
The Striker HD set-top box may have received a software update and may not power on while the new
software is being installed. Try again in a few minutes.
Verify that the AC power cord of the external power supply is connected to the Striker HD set-top
box and an AC outlet. Unplug the Striker HD set-top box from the AC outlet, plug it back in.
If the Striker HD set-top box is connected to a switched outlet on another unit, verify that that unit
is powered on. Unplug the power cord from the Striker HD set-top box AC outlet, plug it back it in.
It is recommended to use an unswitched outlet, if possible.
The remote control
does not work
Verify that there are batteries in the remote control, and that they’ve been inserted with the correct
polarities. Verify that there are no obstructions between the remote control and the Striker HD set-top
box. Also check to see if there’s any plastic cover on the front panel of T-503. If so, please remove it as
it might affect the remote control reception. Aim the remote control directly at the Striker HD set-top box
front panel, not the TV or VCR.
The angle between the remote control and the Striker HD set-top box may be too large. Stand in front
of the Striker HD set-top box and not too far to either side.
Press and release operation keys one at a time, firmly and deliberately.
Check the batteries in the remote control. Install new batteries if needed.
There is no audio
when viewing
channels
Verify that the mute button on the Striker HD set-top box or the remote control has not been pressed.
Press mute on the remote control to restore sound.
If the Striker HD set-top box audio output is connected to the TV, verify that the mute button on the
TV has not been pressed.
If the Striker HD set-top box audio output is connected to a home theater receiver, verify that the
receiver is set to the appropriate input source and the mute button on the receiver has not been
pressed.
Verify that you have the correct cables for the audio connections.
Verify that the audio cables are firmly connected between the Striker HD set-top box and the audio
play back device (TV, receiver, etc.).
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