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iNetVu Troubleshooting Guide - 1201 Flyaway 

 

Page 2 of 71 

 

 

 
 
 
 
 
 

Copyright © 2010.  All rights reserved.  C-COM Satellite Systems Inc. 

This document contains information, which is protected by copyright.  All rights reserved.  
Reproduction, adaptation, or translation without prior written permission is prohibited, except 
as followed under the copyright laws. 

 

Both the iNetVu™ and C-COM names and logos are registered trademarks of C-COM 
Satellite Systems Inc. 
 
Intel

®

 Pentium is a registered trademark of Intel Corporation.  Microsoft, Windows, Windows 

NT and MapPoint are registered trademarks of Microsoft Corporation. 
 
All other product names mentioned in this manual may be trademarks or registered 
trademarks of their respective companies and are the sole property of their respective 
manufacturers. 
 
 
 
 
 
 
 
 

 
 

Summary of Contents for 1201 Flyaway

Page 1: ...Guide for iNetVu 1201 Flyaway The iNetVu brand and logo are registered trademarks of C COM Satellite Systems Inc Copyright 2006 C COM Satellite Systems Inc 1 877 iNetVu6 www c comsat com Revision 01...

Page 2: ...bited except as followed under the copyright laws Both the iNetVu and C COM names and logos are registered trademarks of C COM Satellite Systems Inc Intel Pentium is a registered trademark of Intel Co...

Page 3: ...eight of the bottom lip of the earth station when fully deployed must be at least six feet above the ground at all times or six feet above a surrounding surface which a person may easily access If a r...

Page 4: ...Note 1 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC rules These limits are designed to provide reasonable protection agai...

Page 5: ...10 Fax 1 613 745 7144 General Inquiries info c comsat com Dealer Information dealer c comsat com Support Services support c comsat com Phone 1 613 745 4110 OPT2 Toll Free 1 877 463 8886 OPT2 Monday Fr...

Page 6: ...Platform physically moves but the angle doesn t change 40 ERROR 0X9007 AZ JAM ERROR 42 1 If the Mobile Platform doesn t physically move 42 2 If the Mobile Platform physically moves but the angle does...

Page 7: ...e 1201 Flyaway Page 7 of 71 INTRODUCTION About This Manual This manual explains how to troubleshoot common errors on the iNetVu Mobile System An electronic version of this manual is available on the C...

Page 8: ...Quick Tip The software and firmware versions must match for normal operation Minimum Requirements to run IMS Software IMS Version RAM Processor Clock Disk Space Microsoft NET Version 7 1 3 7 2 5 512...

Page 9: ...s method describes the steps for upgrading to and from the new NET GUI interface ver 7 5 x 1 Ensure the iNetVu software is not running If it is right click the icon on the bottom right of the screen a...

Page 10: ...he drivers and software have been installed 1 If you are installing from the USB flash drive or have downloaded from the C COM FTP run the iNetVuSetup exe file 2 Click OK to continue Administrator pri...

Page 11: ...ue 4 Now continue through the iNetVu Software installation and close when complete A new Icon will automatically be placed on the Desktop 5 Now that the drivers and software package has been installed...

Page 12: ...Continue Anyway Click Finish 7 Windows Vista and 7 users the drivers should install automatically without any further user action It s normal for the 7000 driver to be displayed as iNetVu Controller 5...

Page 13: ...ote Screens may differ depending on Firmware Ver 7 5 5 shown below b Press and release the Reset button While the controller is resetting hold the and keypads simultaneously for 5 seconds to initiate...

Page 14: ...orm type Ver and serial number match your platform Make any necessary changes Send All and wait for confirmation then Write EPROM Serial number is located on the azimuth base and reflector The platfor...

Page 15: ...iNetVu Troubleshooting Guide 1201 Flyaway Page 15 of 71 Assembly and Disassembly...

Page 16: ...iNetVu Troubleshooting Guide 1201 Flyaway Page 16 of 71 Fly 1201 Physical Outline...

Page 17: ...ssembly from the case and place it down with the leg grooves pointing to the sky as depicted in the image 2 Remove 3 legs from the case and install One of the legs will have a label on it this leg sho...

Page 18: ...er so it is sitting like a tripod on all 3 legs the leg with the label back leg should be pointing North if located in Northern Hemisphere and South if location is in the Southern Hemisphere 4 Remove...

Page 19: ...assembly ensure the cables POL and Coax are pulled through front opening and tighten the 4 retaining nuts 6 Remove EL actuator assembly from the case install bottom pin as shown making sure the actua...

Page 20: ...way Page 20 of 71 7 Supporting the actuator with your shoulder connect the EL motor and EL tilt sensor cables by aligning the notches to the white dash 8 Lower the EL Feed Arm Support plate onto the E...

Page 21: ...from case 10 Install Feed Arm onto EL Feed Arm Support plate and tighten retaining 2 nuts 11 The BUC can be installed at this stage if not already installed Follow the Installing BUC with the Univers...

Page 22: ...lyaway Page 22 of 71 12 Connect internal PL Motor PL Tilt Sensor and RX TX cables coming from Feed arm ensure to align groves marked by the white dash 13 Open Reflector case and remove External Motor...

Page 23: ...ng on 7000 Series Controller 14 Connect External Motor and Sensor cable to AZ mount base Line up the biggest notch on the connector to be at the top before attempting to connect to mount face plate 15...

Page 24: ...NB 17 Open Controller box if applicable back cover and connect external cables Motor Sensor and RX TX cables Also connect power USB and LAN cable if required 18 Power on iNetVu controller and launch i...

Page 25: ...y the software or controller front panel 20 Open and remove bottom reflector from case The bottom reflector section is the outer most with reference to you Refer to sticker inside the case for more de...

Page 26: ...n 3 locking pins and clamp down handle 23 Lock the reflectors together using the three 3 latches on the back and on both sides of the reflector 24 See section 4 for controller connectivity based on yo...

Page 27: ...Removal 2 Unhook the three 3 latches holding the two piece reflector together and detach the top reflector assembly 3 Place top reflector in packaging case as shown in the image note the positioning o...

Page 28: ...iNetVu Troubleshooting Guide 1201 Flyaway Page 28 of 71 5 Place bottom reflector section in the packaging case close and lock the case...

Page 29: ...e following coordinates EL 78 AZ 60 and PL 0 7 Power off the 7000 Series controller Ensure to power off the 7000 Series Controller prior to disconnecting cables 8 Disconnect the internal PL Tilt Senso...

Page 30: ...10 Place the Feed Arm in the protective case EL Feed Arm Support Plate and EL Actuator Motor Assembly Removal 11 Loosen 2 retaining nuts on the EL Actuator take extra care as the weight of the EL Sup...

Page 31: ...n the Support Plate push forward on the Support Plate to disengage the EL Actuator Allow the EL support plate to lean forward 13 Disconnect all cables Motor Sensor TX and RX 14 Remove the Quick Releas...

Page 32: ...u Troubleshooting Guide 1201 Flyaway Page 32 of 71 15 Place the EL Actuator Motor in the protective case 16 Loosen 4 retaining nuts on the EL Support plate assembly Remove EL Support Plate from the AZ...

Page 33: ...ts are retracted back and the reflector locking clamps are properly tucked in especially the bottom for the EL Support plate to fit in the packing case failing to do so may prevent the case lid from c...

Page 34: ...iNetVu Troubleshooting Guide 1201 Flyaway Page 34 of 71 20 Place legs in the protective case ensure the feet are folded with the flat surface facing down 21 Place the AZ base in protective case...

Page 35: ...iNetVu Troubleshooting Guide 1201 Flyaway Page 35 of 71 22 Coil up the Motor Sensor external cable and place in reflector protective case or controller case...

Page 36: ...36 of 71 Closing and locking Cases 1 Close and lock latches shut on all 4 cases 1 Reflector case 2 Feed Arm case 3 Controller case 4 AZ base and EL actuator case 2 Congratulations you have successful...

Page 37: ...iNetVu Troubleshooting Guide 1201 Flyaway Page 37 of 71 JAM ERRORS Note The key to troubleshooting a Jam Error is to determine whether this is a Sensor or Mechanical issue...

Page 38: ...er leads on pins 1 and 3 of the controller Using the 7000 controllers front panel select Elevation with HI SPEED on and hold Are you getting 24VDC b If we are not getting voltage from the 7000 control...

Page 39: ...panel select Elevation with HI SPEED on and hold Are you getting 24VDC If no voltage is shown it concludes the cable needs to be replaced Contact C COM Technical Support for further assistance d If w...

Page 40: ...oller and Platform Reseat this cable at both ends and try again b Try reseating the EL TILT cable as seen below Internal Elevation Tilt Inclinometer and Motor Cables c If the angle still does not chan...

Page 41: ...iNetVu Troubleshooting Guide 1201 Flyaway Page 41 of 71 Flyaway Control Cable...

Page 42: ...er leads on pins 7 and 9 of the controller Using the 7000 controllers front panel select Azimuth with HI SPEED ON and hold Are you getting 24VDC b If we are not getting voltage from the 7000 controlle...

Page 43: ...ce the volt meter leads on pins A and B of the control cable Using the 7000 controllers front panel select Azimuth with HI SPEED ON and hold Are you getting 24VDC If no voltage is shown it concludes t...

Page 44: ...rely connected to the 7000 Controller and Platform Reseat this cable at both ends and try again b If you are still experiencing issues please use the Sensor Circuit Diagram on the following page to co...

Page 45: ...iNetVu Troubleshooting Guide 1201 Flyaway Page 45 of 71 Flyaway Control Cable...

Page 46: ...eads on pins 4 and 6 of the controller Using the 7000 controllers front panel select Polarization with HI SPEED ON and hold Are you getting 24VDC b If we are not getting voltage from the 7000 controll...

Page 47: ...th HI SPEED ON and hold Are you getting 24VDC If no voltage is shown it concludes the Control Cable needs to be replaced Contact C Com Technical Support for further assistance d If we are getting volt...

Page 48: ...nd try again b Verify the Polarization Tilt Sensor Cable is securely connected as seen below Try reseating this cable If the angle still does not update proceed to the next step Polarization Tilt Sens...

Page 49: ...iNetVu Troubleshooting Guide 1201 Flyaway Page 49 of 71 Flyaway Control Cable...

Page 50: ...iNetVu Troubleshooting Guide 1201 Flyaway Page 50 of 71 SENSOR ERROR...

Page 51: ...d Platform side is properly connected and not damaged Ensure the internal wiring is properly connected Try reseating these cables If this does not resolve your issue proceed to the next step 2 Reselec...

Page 52: ...eshooting Guide 1201 Flyaway Page 52 of 71 e From the Controls Screen the AZ and PL Angles should be close to 0 00 as seen below f If the angles are still incorrect or flashing Red Yellow proceed to t...

Page 53: ...he Sensor Cable Use the Sensor Circuit Diagram on the following page to confirm continuity of the Control Cable Set the voltmeter to beeper or continuity mode and test the Control Cable for continuity...

Page 54: ...iNetVu Troubleshooting Guide 1201 Flyaway Page 54 of 71 GPS...

Page 55: ...Controller Unplug GPS connector from the back of the Controller and ground it Wait 5 seconds Re connect GPS antenna and turn on the Controller Observe the GPS Coordinates on the Controls menu It may t...

Page 56: ...ing Guide 1201 Flyaway Page 56 of 71 For emergency deployment the GPS can be overridden and the LAT LONG entered manually from the iNetVu 7000 Software or Web Interface iNetVu 7000 Software 7000 Contr...

Page 57: ...iNetVu Troubleshooting Guide 1201 Flyaway Page 57 of 71 RF SIGNAL LOSS...

Page 58: ...LOW RED continue troubleshooting your configuration Powering LNB from the Controller Powering LNB from the Modem RF Signal in Yellow Red Abnormal Sate This indicates the controller is not detecting po...

Page 59: ...in RED and YELLOW please proceed to step 3 Step 3 Disconnect the coax from the RX IN port on the back of the controller and measure voltage on the connector If no voltage is shown or the voltage is n...

Page 60: ...ot match the output of the controller replace the cable If the voltage does match reconnect the cable and proceed to step 5 Step 5 Disconnect the coax connecting to the LNB Measure voltage on this cab...

Page 61: ...If no voltage is displayed please exchange modem If proper voltage is displayed reconnect the cable and proceed to step 3 Step 3 Disconnect the coax cable from the splitters OUT port coming from the P...

Page 62: ...onnect the cable and proceed to step 6 Step 6 Disconnect the coax connected to the LNB Measure voltage on this cable If the voltage does not match the modems output it concludes it s an issue with the...

Page 63: ...iNetVu Troubleshooting Guide 1201 Flyaway Page 63 of 71 MODEM...

Page 64: ...mmunication Error Code 0x8800 0x88FF Network UART Reset Communication between controller and modem has not been established Modem TX Disabled Communication between controller and modem is active with...

Page 65: ...shoot a COM configuration Verify the modems BAUD rate and Password CD KEY if required is correct Connect the modem directly to the computers serial port and attempt to communicate with the modem via T...

Page 66: ...n issue were the transmitter is being automatically disabled This will occur when Automatic Tx Disable is turned on and there is a intermittent communication issue between the controller and the conne...

Page 67: ...iNetVu Troubleshooting Guide 1201 Flyaway Page 67 of 71 CANNOT FIND SATELLITE...

Page 68: ...ssist you if you are unable to find satellite Step 1 There must be no RED YELLOW indicators on the Controls Screen of the 7000 software The Modem and Controller must be communicating as shown below If...

Page 69: ...th If you are located in the Southern Hemisphere your GPS Latitude is South the leg that is labelled 130 should be pointed south Step 3 The following options are found in the Maintenance Screen The co...

Page 70: ...anty the reliability of these Frequencies Locate a satellite that covers your GEO location and enter this into the Longitude field and click Send All If the satellite is preconfigured it will auto pop...

Page 71: ...must be communicating for RF search If using RF search a valid RF frequency must be entered and is highly recommended This can be the service frequency or any other valid RF frequency from a known ca...

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