GB
11
Troubleshooting
Your washer-dryer could fail to work. Before contacting the Technical Assistance Centre (
see “Assistance”
), make sure that
the problem cannot be not solved easily using the following list.
Problem:
The Washer-dryer does not switch
on.
The wash cycle does not start.
The washing machine does not
take in water (“H2O” will flash on
the display).
The Washer-dryer continuously
takes in and
drains water.
The Washer-dryer does not drain or
spin.
The Washer-dryer vibrates a lot
during the spin cycle.
The Washer-dryer leaks.
The “Functions” indicator lights and
the “start/pause” indicator light flash,
while one of the “phase in progress”
indicator lights and the “door locked”
indicator light will remain lit in a fixed
manner.
There is too much foam.
The washer-dryer does not dry.
Possible causes / Solutions:
• The appliance is not plugged into the socket fully, or is not making contact.
• There is no power in the house.
• The Washer-dryer door is not closed properly.
• The ON/OFF button has not been pressed.
• The START/PAUSE button has not been pressed.
• The water tap has not been opened.
• A delayed start has been set
.
• The water inlet hose is not connected to the tap.
• The hose is bent.
• The water tap has not been opened.
• There is no water supply in the house.
• The pressure is too low.
• The START/PAUSE button has not been pressed.
• The drain hose is not fitted at a height between 65 and 100 cm from the floor
(
see “Installation”)
.
• The free end of the hose is under water (
see “Installation”)
.
• The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, turn off the water tap, switch
the appliance off and contact the Assistance Service. If the dwelling is on one of
the upper floors of a building, there may be problems relating to water drainage,
causing the Washer-dryer to fill with water and drain continuously. Special anti-
draining valves are available in shops and help to avoid this inconvenience.
• The wash cycle does not include draining: some wash cycles require the drain
phase to be started manually.
• The drain hose is bent (
see “Installation”)
.
• The drainage duct is clogged.
• The drum was not unlocked correctly during installation (
see “Installation”)
.
• The Washer-dryer is not level (
see “Installation”)
.
• The Washer-dryer is trapped between cabinets and walls (
see “Installation”)
.
• The water inlet hose is not screwed on properly (
see “Installation”)
.
• The detergent dispenser drawer is blocked (for cleaning instructions,
see
“Care and maintenance”)
.
• The drain hose is not fixed properly (
see “Installation”
)
.
• Switch off the machine and unplug it, wait for approximately 1 minute and
then switch it back on again.
If the problem persists, contact the Technical Assistance Service.
• The detergent is not suitable for machine washing (it should display the text
“for Washer-dryers” or “hand and machine wash”, or the like).
• Too much detergent was used.
• The appliance is not plugged into the socket, or not enough to make contact.
• There has been a power failure.
• The appliance door is not shut properly.
• A delayed start has been set.
• DRYING knob is in the
0
position.
