21
Error messages
When the following problems occur, the microcomputer inside the washer will detect
the abnormal condition. An electronic buzzer will sound for approximately 10 seconds,
an error message will flash, as shown below, and the washer will stop operating.
Type of
problem
Error
message
Where to check
The washer
does not work
at all.
• Check the
Power
and
Start/Pause
buttons.
• Check whether the machine is under preset condition.
• Check whether the power plug is securely plugged in.
• Check whether a power failure has occurred.
• Check whether the circuit breaker has been activated.
Water does
not flow, or
only a slim
stream flows
into the wash/
spin tub.
• Turn on the water supply tap.
• Check whether the water supply has been cut off.
• Check whether the water inlet mesh filter is clogged.
• Check whether water has frozen in the pipes.
• Check whether the water pressure is too low.
• Check the height of the drain hose is above 80cm.
Water does
not drain out.
• Check and make sure the drain hose is properly
connected and installed.
• Check the drain hose for kinks or obstructions.
• Check whether the drain hose is clogged.
• Check and ensure that the drain hose is between 80cm
and 120cm off the ground.
• Check whether the filter of the drain pump is clogged.
• Check the lint filter bag inside the drum is clean.
• Check the lint filter at the lower back of the machine is
not obstructed.
The washer
does not spin.
• Check whether the washing is piled at one side of the
tub. If so, redistribute the load evenly inside the tub.
• Check and make sure the washer is installed on an
even, level surface.
• Close the washer lid.
The washer
does not wash.
• Check whether the child lock is set.
• Close the washer lid.
Other
problems
• Turn off the power at the machine, then contact our after
sales support line to arrange a service.
NOTE:
Press the
Start/Pause
button once to release the emergency stop and cancel
the error message; press it again to restart the operation.