inDESIGN iDR-111, Installation & Operation Manual

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iDR-111 / iDR-222 / iDT-HM1 / iDT-BP1: INSTALLATION & OPERATION MANUAL PAGE 24
WARRANTY INFORMATION – Terms of Warranty – 5 Years
Consumer Guarantees
When you purchase a NAS Solutions distributed product, you have the peace of mind in knowing that your product is covered by the NAS warranty. The
NAS warranty is provided by NAS Solutions (ABN 50 085 679 894), 127 Merrindale Drive, Croydon, Victoria 3136. [‘NAS’]
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. Rights guaranteed under
the Australian Consumer Law include;
• The goods are of acceptable quality;
• The goods match their description or any sample or demonstration model;
•
The goods are fit for any represented purpose or purpose which the consumer has made known;
• Repairs and spare parts are reasonably available (unless notice has been provided that repairs or spare parts would not be available); and
• The services are carried out with reasonable care and skill and are completed within a reasonable time
These rights are called ‘Consumer Guarantees’ and apply automatically whenever goods or services are supplied to a consumer. These Consumer
Guarantees cannot be refused, changed or limited.
Consumer Guarantees have no set time limit and depending on the price and quality of goods a Consumer may be entitled to a remedy after any
manufacturers’ or NAS’s extended warranty has expired.
The Specific Warranty Table Information outlines the warranty period, warranty type and any specific exclusions for your NAS product. NAS considers
the warranty period specified in the Specific Warranty Table to be a reasonable warranty period having regard to the price, design, manufacture and
expected use of the product.
General Warranty (‘Warranty’)
NAS products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for
a major failure or if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Subject to the terms and conditions set out below, and unless otherwise specified in the Specific Warranty Information for your NAS product, NAS agrees to
repair or replace, at NAS’s cost, the NAS product purchased by you in Australia or New Zealand from NAS or a NAS authorised reseller when the product
does not perform substantially in accordance with the specifications during the warranty period specified in the Specific Warranty Table for your NAS
product. NAS makes no other express warranties in respect of your NAS product. To make a claim under this Warranty, valid proof of purchase must be
presented when the warranty claim is made, along with any other required information. The Warranty offered by NAS is not transferable.
The Warranty will only apply if your NAS product has been installed and used in accordance with NAS’s recommendations as noted in the
operating instructions.
Warranty Exclusions
The Warranty does not cover damage caused by;
• Misuse or abuse of the product by You;
•
Incorrect operation or not following the operation instructions (as noted in the operating instructions);
• Improper installation;
• Incorrect or improper maintenance or failure to maintain the product;
• Failure to clean or improper cleaning of the product;
• Incorrect voltage or non-authorised electrical connections;
•
Adverse external conditions such as incorrect or fluctuations in electrical voltage, thunderstorm activity, acts of God, acts of terrorism, damage caused
by vermin, or any other circumstance beyond NAS’s control;
• Exposure to excessive heat, moisture or dampness;
• Exposure to abnormally corrosive conditions;
•
Alterations or modifications to the product made by You or a third party; or
• Damage as a result of accident, liquid, grit, impact or lack of proper care as indicated in the operating instructions;
• Damage resulting from the use of cleaning solvents such as acetone
The Warranty does not apply if any serial number or appliance plate on the product has been tampered with, removed or defaced.
The Warranty does not apply if the product has been repossessed under any financial agreement.
The Warranty excludes accessories and consumable goods which have ceased working through normal wear and tear such as, but not limited to,
batteries, lamps and other parts classifiable as a consumable part. This includes the CD mechanism and laser fitted to the inDESIGN iDCDP-110. These parts
carry a 3 month warranty.
The Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or
destruction.
Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to
repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.
The product will be at the owner’s risk whilst in transit to and from all NAS authorised service centres, unless transported by NAS or its authorised
representatives.
NAS and its authorised service centres may seek reimbursement of any costs incurred by them when the product is found to be in good working order.
The cost of claiming under this warranty, including return of any product to NAS is to be borne by the consumer.
The Warranty excludes removal or reinstallation costs.
* All inDESIGN products come with a 5 year warranty term.
For further information and warranty claims, refer to our Support page at www.nas.solutions