iD-S9920-OPT: INSTALLATION & OPERATION MANUAL
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TROUBLESHOOTING
If you have a problem with your Sound Bar, there is a quick and simple solution. First, make sure:
• The cables between the Sound Bar and input devices are securely connected and the power adapter is also
connected to a working power source.
• The adapter LED indicator is lit up and the LED indicator is also lit up in the middle of Sound Bar.
No sound or crackling noise:
• Check if all cables are connected properly.
• Press “MUTE” on the remote to ensure the Sound Bar is not muted.
• Press “VOL+” on the remote or the right side of your Sound Bar.
• Make sure you have selected the right input source on your remote, and the LED is lit up accordingly.
• If using Bluetooth, check that the sound on your device is not at minimum volume.
• If using Optical/Coaxial, check if your device (TV/Cable Box/Projector/etc.) audio output is set to “PCM” or turn the
Dolby/DTS off.
• When using cable connection, make sure the cable is connected to an audio output on your device (not input).
Remote isn’t working:
• Check that the battery is installed properly and has power.
• Make sure that the signal of the receiver is not obstructed.
• The working distance of the remote is 6-8 metres (clear space).
I hear buzzing or humming
• Ensure all cables and wires are securely connected.
• Connect a different source device (TV, Blu-ray player, etc.) to see if the buzzing persists. If it does not, the problem
may be with the original device.
• Connect your device to a different input on the Sound Bar.
Bluetooth can’t be connected
• Make sure the Sound Bar is not connected with a third party Bluetooth device.
• Be sure that there are no solid obstructions between the Sound Bar and source device (within 30 feet/9.15 metres)
• Reboot the Bluetooth and connect again.
Can not sync to universal remote
• The remote can only be synced to IR learning universal remotes (eg: Logitech Harmony).
Hear echo when watching TV
• Set your TV audio to External Speaker.
• Mute the TV speaker.
IMPORTANT NOTES ABOUT SERVICE
Figures and illustrations in this Manual are provided for reference only and may differ from actual product appearance.
Summary of Contents for iD-S9920-OPT
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