iD-HC SERIES: INSTALLATION & OPERATION MANUAL
PAGE 11
WARRANTY INFORMATION – Terms of Warranty – 5 Years
Consumer Guarantees
When you purchase a NAS Solutions distributed product, you have the peace of mind in knowing that
your product is covered by the NAS warranty. The NAS warranty is provided by NAS Solutions
(ABN 50 085 679 894), 127 Merrindale Drive, Croydon, Victoria 3136. [‘NAS’]
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they
buy goods and services. Rights guaranteed under the Australian Consumer Law include;
• The goods are of acceptable quality;
• The goods match their description or any sample or demonstration model;
•
The goods are fit for any represented purpose or purpose which the consumer has made known;
• Repairs and spare parts are reasonably available (unless notice has been provided that repairs or spare
parts would not be available); and
• The services are carried out with reasonable care and skill and are completed within a reasonable time
These rights are called ‘Consumer Guarantees’ and apply automatically whenever goods or services
are supplied to a consumer. These Consumer Guarantees cannot be refused, changed or limited.
Consumer Guarantees have no set time limit and depending on the price and quality of goods a Consumer
may be entitled to a remedy after any manufacturers’ or NAS’s extended warranty has expired.
The Specific Warranty Table Information outlines the warranty period, warranty type and any specific
exclusions for your NAS product. NAS considers the warranty period specified in the Specific Warranty Table
to be a reasonable warranty period having regard to the price, design, manufacture and expected use
of the product.
General Warranty (‘Warranty’)
NAS products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure or if the goods fail to be of acceptable
quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and failure does not amount to a major failure. What constitutes a major failure is set out in the
Australian Consumer Law.
Subject to the terms and conditions set out below, and unless otherwise specified in the Specific Warranty
Information for your NAS product, NAS agrees to repair or replace, at NAS’s cost, the NAS product
purchased by you in Australia or New Zealand from NAS or a NAS authorised reseller when the product does
not perform substantially in accordance with the specifications during the warranty period specified in the
Specific Warranty Table for your NAS product. NAS makes no other express warranties in respect
of your NAS product. To make a claim under this Warranty, valid proof of purchase must be presented
when the warranty claim is made, along with any other required information. The Warranty offered by NAS
is not transferable.
The Warranty will only apply if your NAS product has been installed and used in accordance with NAS’s
recommendations as noted in the operating instructions.
