13
Troubleshooting
Problem
Possible causes
Solution
The cooktop cannot be
turned on
No power to the cooktop
Make sure the cooktop is connected to the power supply
and that it is switched on.
Check whether there is a power outage in your home
or area. If you’ve checked everything and the problem
persists, please contact 1300 11 HELP (4357) for arrange
an authorised technician.
The touch controls are
difficult to operate.
There may be a slight film
of water over the controls or
you may be using the tip of
your finger when touching the
controls
Make sure the touch control area is dry and use the ball
of your finger when touching the controls.
The glass is being
scratched
Rough-edged cookware.
Unsuitable, abrasive scourer or
Cleaning products being used.
Use cookware with flat and smooth bases.
See ‘Choosing the right cookware’ on page 7.