• Charge battery via USB cable.
• Call Imperial Supplies LLC
at 1-800-558-2808.
• Try a different barcode.
• Move the scanner closer to or farther from the
barcode.
• Change the angle until the scanner reads the
barcode.
• Try a different barcode. Make sure the correct
barcode support is enabled.
• Scanner will not scan when the
communication cable is connected to the
scanner and a host communications session
has been started. Disconnect the cable and try
again.
• This situation is indicated by the red indicator
steadily lit and the scanner emitting a series of
continuous long beeps. Upload the scanner
data to your application or press and hold the
Delete Button for 6 seconds to clear the
scanner’s memory. Caution: all data will be lost
by performing this function.
• Check that the cable is properly connected to
the scanner and the PC.
• Check that the communication software is
loaded properly on your PC. If necessary,
reload the communication software on the PC.
• Consult your computer support office.
• Charge battery via USB cable.
• Call Imperial Supplies at 1-800-558-2808.
Trouble Shooting
Getting Started
Unpacking the Scanner
The scanner is shipped in a single box containing:
•
ScanTel
®
IM2001 Scanner
•
USB communication cable
•
WebPush application disk
•
Guide to the ScanTel
®
IM2001 Scanner
•
Scanner agreement
•
Warranty card
• The scanner is not
working
• The scanner is not
scanning or deleting
items.
• Stored barcode
information is not
transferring to the PC.
• LED indicator blinks red.
• LED indicator flashes red,
green and amber
• Battery is low.
• Hardware failure.
• The barcode may be
damaged.
• You are too far from
or too close to the
barcode.
• You are scanning at an
incorrect angle.
• You are scanning an
unsupported or disabled
barcode type or that barcode
type may be disabled
in the software.
• The scanner is connected to
the PC and communication
has been established.
• Memory is full.
• The communication cable is
not connected properly.
• The communication software
is not properly loaded or is
corrupt.
• The PC USB port is not
properly configured.
• Low battery
• Hardware failure.
2
7
Features
Designed to fit in the palm of your hand, this scanner can store up to
10,000 items in memory. The ScanTel
®
IM2001 uses a Scan Button and
Delete Button which scan and delete items from the scanner. Simply
point and scan!
Scan
Button
LED
Indicator
Scanner
Exit Window
Delete Button
Data
Communication
Connector Port
Problem
Possible Cause
Possible Solution
