IMD MD.2, User Manual

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MD.2 Users Manual
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The MD.2 attempts to call up to 4 different caregiver telephone numbers. It will play back a pre-
recorded message describing why it is calling. Caregivers must press the 1 key on their telephone
(when asked to do so) to acknowledge receipt of message. When the MD.2 "hears" the 1 key, it
will know a caregiver (as opposed to an answering machine or voice mail) has heard and
understood the message. NOTE: The MD.2 will not leave a complete message on an answering
machine or in voice mail. It will assume the caregiver cannot respond to the message and will
attempt three additional calls. Also note that the caregiver must be using a touch tone
telephone for the MD.2 to “hear” the 1 key. If the first caregiver has not responded after four
attempts, the MD.2 automatically calls the next caregiver number on the list. The sequence
continues until a caregiver responds by pressing the 1 key. Should no caregiver respond, the
MD.2 calls the Support Center. The Support Center will attempt to notify caregivers.