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45

4

Troubleshooting

This chapter describes workarounds or solutions for issues you may
encounter when using the NEXIO™ NX1010.

This chapter includes information on the following topics:

The Power Supply Module

General PC Troubleshooting

Replacing the Boot Drive

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Summary of Contents for NEXIO NX1010 series

Page 1: ...Delivering the Moment Delivering the Moment Nexio NX1010 Series April 2014 175 100043 01 Hardware Guide...

Page 2: ...aster Nexio InfoCaster Creator Nexio InfoCaster Manager Nexio InfoCaster Player Nexio InfoCaster Traffic Nexio InstantOnline Nexio mCAPTURE Nexio NewsForce Nexio NXIQ Nexio Playlist Nexio Remote Nexio...

Page 3: ...Documentation 4 Unpacking Shipping Information 7 Unpacking a Harris Product 7 Returning a Harris Product 7 Technical Support 8 Chapter 1 Installation Rack Mounting the NX1010 9 Connecting the NX1010...

Page 4: ...Lights 34 Buzzer 35 LCD Display Navigation Buttons 35 NEXIO Monitor 38 Selecting Monitored Diagnostics 39 Checking Status 40 Ethernet Port Indicator Lights 41 Fibre Channel Card Indicator Lights 43 Ch...

Page 5: ...d describes procedures for installing and using the NEXIO NX1010 series of servers This series includes the NX1010MGX NX1010MIOH NX1010FCP and NX1010PTCD servers If the information in the release note...

Page 6: ...to the NX1010 series Chapter 4 Troubleshooting on page 45 Writing Conventions This guide uses the following writing conventions Table 1 2 Writing Conventions Convention Definition Bold Indicates dialo...

Page 7: ...hernet Support Use of Customer Provided Ethernet Switches MPR ABC 0001 hyperlink Indicates a jump to another location within the electronic document or elsewhere Internet address Indicates a jump to a...

Page 8: ...s and other documents can be viewed or downloaded from the Harris Web site at https premier harris com broadcast The Premier Customer Internet Commerce Site appears 1 Enter your E mail and Password an...

Page 9: ...NEXIO NX1010 Series Hardware Guide 5 The Harris BCD Premier Website appears 2 Under NEXIO Server click Documentation...

Page 10: ...hen click Open to view the document OR Click Save and select a location to which to download the document Tip If you are having trouble finding a document enter the title of the document or a keyword...

Page 11: ...t fails to operate properly contact the Harris NEXIO Customer Service Department to obtain a Return Authorization RA number then send the unit back for servicing Include the RA number on the outside o...

Page 12: ...echnical support is available 24 hours a day 7 days a week You can contact technical support by phone or e mail Phone 1 888 534 8246 1 416 445 4032 International 1 852 2174 2504 Asia E mail BCDService...

Page 13: ...g the NX1010 The NX1010 comes with the following rack mounting hardware Rack slides Rack extension brackets The following are installation requirements recommendations Equipment Mount the frame on an...

Page 14: ...oper air circulation and cooling External device connections Video monitors and all connections to external devices should be available and in working order Cable clearance Provide at least 2 inches o...

Page 15: ...rear rack posts to match the depth of the racks 3 Attach the rail to the rack posts 4 Slide the NX1010 into the rail 5 Attach the cables to the back panel of the NX1010 as shown below 6 Turn on the N...

Page 16: ...r Panel Table 1 1 Rear Panel Connectors Label Description POWER SUPPLY MODULES 650 watt redundant hot swap power supply modules see Figure 1 3 for details MOUSE Connector for PS2 mouse KEYBOARD Connec...

Page 17: ...re the functional power supply provides all power needed by the NX1010 If a power supply fails or if only one power supply is connected an alarm sounds Possible reasons for alarm The power source stri...

Page 18: ...able USB 2 0 ports Two USB ports are located on the front panel Two USB ports are located on the rear panel of the NX1010 series All USB ports can be used to connect devices to the NX1010 series The f...

Page 19: ...as the LAN Ethernet port s for NEXIO systems control and communication The following specifications apply to the NEXIO LAN Use Ethernet network switch provided by Harris or customer provided switch as...

Page 20: ...sed via Ethernet are created as File Folder type rather than an FTP Server type For media transfers the NEXIO FTP Server can move both SD and HD content in and out of the server system These devices a...

Page 21: ...10 hot swappable SATA drives are 120GB mirrored boot drives To remove a SATA drive Press the SATA drive release button Pull lever out Pull drive out LED Indicators The LED indicators show general stat...

Page 22: ...vertises a single Layer 2 and one or more Layer 3 addresses Ethernet Teaming is configured by Harris Field Support when the system is commissioned Your Ethernet Teaming topology is based on the specif...

Page 23: ...NEXIO NX1010 Series Hardware Guide 19 Figure 1 6 Sample NX1010MGX Topology...

Page 24: ...le to single points of failure in the connective layer Groups of clients I O nodes are not supported by single Ethernet to Fibre Channel bridge device Instead each client I O node is able to automatic...

Page 25: ...NEXIO NX1010 Series Hardware Guide 21 Figure 1 7 Sample NX1010MIOH Topology...

Page 26: ...Chapter 1 Installation 22 Figure 1 8 Sample NX1010MIOH Topology with Intrinsic Mirroring...

Page 27: ...bles you to connect up to 4 Macintosh clients using direct connect or by teaming up to 4 Ethernet ports The following examples show a sample topology for a NX1010FCP directly connecting to MACs and a...

Page 28: ...Chapter 1 Installation 24 Figure 1 9 Sample NX1010FCP Topology for Direct Connection to MACs...

Page 29: ...NEXIO NX1010 Series Hardware Guide 25 Figure 1 10 Sample NX1010FCP Topology for Teamed Connection to MACs...

Page 30: ...definition formats through the quad port Fibre Channel adapter or via Ethernet through a NX1010MIOH Media Host The NX1010PTCD then performs a real time transcode of up to four independent simultaneous...

Page 31: ...NEXIO NX1010 Series Hardware Guide 27 Figure 1 11 Sample NX1010PTCD Topology...

Page 32: ...Chapter 1 Installation 28...

Page 33: ...shared storage The NX1010 series is designed to be a platform built for file transfer operations An astonishing amount of connectivity is built into the machine In addition to four 4Gb s Fibre Channe...

Page 34: ...u start the NX1010 To start the NX1010 Press the power button on the front panel Under normal operation the NEXIO software starts when you start the NX1010 and the following application shortcuts appe...

Page 35: ...er NEXIO nodes If the LLM does not start automatically start if from the shortcut located on the desktop If the LLM starts successfully the LLM will see other nodes in the SAN indicating that the Ethe...

Page 36: ...tem is operational Check the Fibre Channel connections Restart the NX1010 If the SAN drives still cannot be seen Contact Harris Customer Service for assistance Figure 2 2 LLM Main Window The Local ico...

Page 37: ...scribes how to monitor the status of the NEXIO NX1010 series This chapter contains the following sections LED Indicator Lights LCD Display Navigation Buttons NEXIO Monitor Ethernet Port Indicator Ligh...

Page 38: ...s Harris NX1010MGX LED Indicators Figure 3 3 NX1010 series Front Panel LED Indicator Lights The LED indicators are on the front of the NX1010 series The following describes each LED indicator TEMP mon...

Page 39: ...stem boot up indicates successful mirroring hardware self test Second beep indicates the mirroring hardware is running in single mode Continuous or intermittent beep indicates a drive failure LCD Disp...

Page 40: ...s Turn Off press and hold button for 5 seconds Reset Button Press and hold the reset button for 5 seconds to reset the system Power Supply Alarm Reset Button Once the system is fully powered up press...

Page 41: ...ss 4 across 1 down Harris Platform NX1010 Date 12 19 2008 Time 1 51 51 PM MB FAN1 13106 80 MB FAN2 11842 11 CPU1 FAN 6338 03 CPU2 FAN 6585 37 192 168 90 1 IP 192 168 90 1 SM 255 255 255 0 ServerEngine...

Page 42: ...m tray See Figure 3 6 Figure 3 6 NEXIO Monitor Icon It monitors similar diagnostics as the front panel LED indicator lights These diagnostics include CPU fan power Motherboard processor temperature LL...

Page 43: ...ecting Monitored Diagnostics NEXIO Monitor lets you select which diagnostics to monitor You can select the following diagnostics Fan Failure server fan Overheat temperature of CPU LLM Fault LLM functi...

Page 44: ...ill be monitored Figure 3 9 Monitored Parameters Area To deselect a diagnostic In the Monitored Parameters area clear the check box of the desired diagnostic The cleared diagnostic will not be monitor...

Page 45: ...errors The solid red circle indicates a problem with the diagnostic NEXIO NX1010 Series Hardware Guide 41 See Table 3 4 for a description of the diagnostic status icons Ethernet Port Indicator Lights...

Page 46: ...present connection speed information Table 3 5 Gigabit Ethernet LED Descriptions Label Indication Meaning LINK Right LED ACT LINK Green on The port is connected to a valid link partner Green flashing...

Page 47: ...C 44ES host adapter to provide the highest available throughput for Fibre Channel applications The Link LED indicators represent link connection information If the Link LED is lit the storage adapter...

Page 48: ...Chapter 3 Monitoring Status 44...

Page 49: ...ter describes workarounds or solutions for issues you may encounter when using the NEXIO NX1010 This chapter includes information on the following topics The Power Supply Module General PC Troubleshoo...

Page 50: ...n LED Release Tab A gray LED indicates that the power supply module is not powered on or may be defective A green LED indicates that the power supply module is powered on Figure 4 13 Power Supply Modu...

Page 51: ...m The computer has been turned on but there is no VGA monitor output What to do 1 Check cable Check the VGA cable to confirm that it is firmly attached If the VGA cable was correctly seated remove the...

Page 52: ...r Figure 4 15 NX1010 Series Drive Replacement 3 Pull the failed drive out If your product has a different drive or you need help removing a drive contact Harris Customer Support 4 Insert the new drive...

Page 53: ...age appears asking if you want to Rebuild the array 5 Press Enter to accept the Rebuild A message appears indicating that all the data on the new or added disk will be overwritten and asks you if you...

Page 54: ...Chapter 4 Troubleshooting 50...

Page 55: ...llation rack mounting 11 requirements 9 intended audience 1 L LCD display 35 LED Ethernet 41 Fibre Channel 43 LED indicator lights 34 LED indicators 17 34 LEDs 41 M monitoring diagnostics 39 N NEXIO M...

Page 56: ...1 rear panel 12 Fibre Channel 16 keyboard 14 USB 14 VGA 14 related documentation 3 reset 36 S selecting diagnostics 39 solutions 45 support 8 T technical support 8 topologies 18 topology NX1010FCP 23...

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