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1. SYMPTOM: THE SPA WILL NOT OPERATE
a. Check to see if the GFCI breaker is tripped or
was not turned on. Reset the GFCI breaker.
2. SYMPTOM: THE CIRCUIT BREAKER OR THE
GFCI TRIPS WHILE THE SPA IS OPERATING
a. Reset the circuit breaker or the GFCI. If the cir-
cuit breaker or the GFCI trips again, contact a
qualified electrician for service.
3. SYMPTOM: THE PUMP HUMS
a. The filter may be dirty or damaged. Remove
the filter from the filter housing and clean or
replace the filter (see page 13).
b. The pump may have a foreign object stuck in
the impeller. Contact our customer service
department.
c. The pump may have a loose wire connection.
Contact our customer service department.
4. SYMPTOM: THE PUMP HUMS, BUT DOES NOT
ROTATE
a. The pump may be jammed. Contact our cus-
tomer service department. If your spa is no
longer under warranty, contact a local spa and
pool service provider.
5. SYMPTOM: THE PUMP IS NOISY WHILE
OPERATING
a. There may be debris in the pump. Contact our
customer service department.
b. The pump may have a bad bearing. Contact
our customer service department.
6. SYMPTOM: THE WATER DOES NOT HEAT
a. Make sure that the hydrotherapy spa is fully
covered with the spa cover.
The spa cover
must be tight for the water to heat.
Set the
air control to low. The water will heat at a rate
of 6°F per hour. If you are using the spa
indoors and the room temperature is main-
tained at 70°F, it will take approximately 6 to 8
hours for the water to reach the set temperature.
b. If you are using the hydrotherapy spa outdoors,
it may take longer for the water to heat. See
the chart below for the approximate heating
time.
Air Temperature
Heating Time
70°F +
6 to 8 hours
50°F to 70°F
9 to 11 hours
30°F to 50°F
12 to 14 hours
b.
If the water still has not heated after 24 hours,
contact our customer service department.
7. SYMPTOM: THE WATER IS NOT BEING
CLEANED BY THE FILTER
a. Check to see if the filter is in place. Clean the
filter if it is dirty.
b. Check the chemical balance of the water. If the
pH is incorrect, the sanitizing agents will not
function properly. See the section on maintain-
ing the proper pH balance on page 14.
8. SYMPTOM: THE WATER PULSATES OR
THERE IS MINIMUM WATER FLOW
a. This usually occurs only when the water level is
low. Add water until it is 2” to 4” above the bas-
ket.
9. SYMPTOM: THE WATER LEVEL DROPS
a. A clamp or seal inside the pump compartment
may be loose. Check inside the pump compart-
ment for excess water and watch the pump unit
while it is operating to see if water drips from
any of the plumbing. If you can identify the
location of the leak inside the spa jet unit, tight-
en the clamp or replace the damaged seal.
b. Some water loss due to evaporation is normal.
If rapid water loss occurs, or if you notice wet-
ness on the floor around the hydrotherapy spa,
the spa shell may have a leak. Contact your
local pool and spa service provider for repairs.
Most problems can be solved by following the simple steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at
1-877-897-7493, Monday through Friday, 8 a.m. until 5 p.m. Central Time.
Troubleshooting
