TROUBLESHOOTING
Most treadmill problems can be solved by following the steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, please call our Customer Service Department toll-
free at 1-800-999-3756, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays).
PROBLEM: The power does not turn on
SOLUTION:
a. Make sure that the power cord is plugged into a surge suppressor, and that the surge suppressor
is plugged into a properly grounded outlet (see page 8). Use only a single-outlet surge suppressor
that meets all of the specifications described on page 8. Important: The treadmill is not compatible
with GFCI-equipped outlets.
b. Make sure that the key is fully inserted into the console.
c. Check the circuit breaker located on the treadmill
near the power cord. If the switch protrudes as
shown, the circuit breaker has tripped. To reset the
circuit breaker, wait for five minutes and then press
the switch back in.
d. Check the on/off switch located on the treadmill near
the power cord. The switch must be in the on posi-
tion.
PROBLEM: The power turns off during use
SOLUTION:
a. Check the circuit breaker located on the treadmill frame near the power cord (see c. above). If the
circuit breaker has tripped, wait for five minutes and then press the switch back in.
b. Make sure that the power cord is plugged in. If the power cord is plugged in, unplug it, wait for
five minutes, and then plug it back in.
c. Remove the key from the console. Reinsert the key fully into the console.
d. Make sure that the on/off switch is in the on position.
e. If the treadmill still will not run, please call our Customer Service Department, toll-free.
PROBLEM: The displays of the console do not function properly
SOLUTION:
a. Using a flat screwdriver, carefully pry the Front Wheel
Covers (59) off both Front Wheels (57). Look between
the spokes of the Front Wheels and locate the Hood
Screws (80); rotate the Front Wheels, if necessary.
Remove a Hood Screw from each side of the Motor
Hood (1). Raise the incline about 3%. Remove the key
from the console and
unplug the power cord from
the front of the treadmill.
Carefully remove the Motor
Hood by pulling the Hood in the indicated direction.
Locate the Reed Switch (20) and the Magnet (9) on
the left side of the Pulley (8). Turn the Pulley until the
Magnet is aligned with the Reed Switch. Loosen the
Reed Switch Screw (19), and slide the Reed Switch
as close as possible to the Magnet;
make sure that
the Magnet will not hit the Reed Switch.
Retighten
the Screw. Re-attach the hood, and run the treadmill
for a few minutes to check for a correct speed reading.
Tripped
c
Reset
On
Position
d
9
80
57
1
59
8
Top
View
20
1/8”
19
23
a
Summary of Contents for Executive 20002
Page 27: ...27 NOTES...
