14
1.
SYMPTOM: THE SPA WILL NOT OPERATE
a. Check the power cord. The power cord must
be plugged into a grounded outlet (see PLUG-
GING IN THE RENEW 815 on page 10).
b. Check to see if the GFCI breaker is tripped, or
was not turned on. Reset the GFCI breaker.
c. Check to see that the temperature probe wire is
connected to the cover panel on the dry side.
d. Check that the pump is maintaining its prime.
e. The spa pump will not turn on until 5-10 sec-
onds after the On/Off button has been pressed.
2.
SYMPTOM: THE CIRCUIT BREAKER OR GFCI
BREAKER TRIPS WHILE THE SPA IS
OPERATING
a. Reset the circuit breaker. If the circuit breaker
trips again, contact a qualified electrician for
service.
3.
SYMPTOM: THE PUMP HUMS
a. The filter may be dirty or damaged. Remove
the filter from the filter housing and clean or
replace the filter.
b. The pump may have a foreign object stuck in
the impeller. Contact our customer service
department.
c. The pump may have a loose wire connection.
Contact our customer service department.
4.
SYMPTOM: THE PUMP HUMS BUT DOES NOT
ROTATE
a. The pump may be jammed. Contact our cus-
tomer service department.
5.
SYMPTOM: THE PUMP IS NOISY WHILE
OPERATING
a. There may be debris in the pump. Contact our
customer service department.
b. The pump may have a bad bearing. Contact
our customer service department.
6.
SYMPTOM: THE WATER DOES NOT HEAT
a. The heater is attached to the pump in the spa
jet unit. If the pump is operating, the water
should heat. Cover the RENEW 815 with the
spa cover.
The spa cover must be tight.
The
water will heat at a rate of 1.3¡F an hour. If you
are using the spa indoors, and the room tem-
perature is maintained at 70¡F, it will take
approximately 28 to 34 hours for the water to
reach the set temperature.
b. If you are using the RENEW 815 outdoors, it
may take longer for the water to heat. The
chart below shows approximate heating times
for different room temperatures when the water
temperature is 60¡ to 64¡F.
b.
If the water still has not heated after three days,
contact our customer service department.
7.
SYMPTOM: THE PUMP LEAKS BETWEEN THE
PUMP AND THE MOTOR
a. The seal in the pump needs to be replaced.
Contact our customer service department.
8.
SYMPTOM: THE WATER PULSATES OR
THERE IS MINIMUM WATER FLOW
a. Adjust the water level. This usually occurs only
when the water level is low. Add water until the
filter and jets are covered.
b. This problem is caused by excess air in the
pump circulation system. Check to see if the
primer cap is fully tightened. Prime the pump
again and fully tighten the primer cap (see
PRIMING THE SPA JET UNIT on page 10).
c. Make sure that the through-the-wall connectors
are tight.
Most problems can be solved by following the simple steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at
1-800-999-3756, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time.
Trouble-shooting
Air Temperature
At least 70¡F
At least 50¡F
At least 30¡F
Heating Time
20 to 28 hours
28 to 48 hours
48 to 72 hours
