12
TROUBLE-SHOOTING
Most treadmill problems can be solved by following the steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, please call our Customer Service Department toll-
free at 1-800-999-3756, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays).
PROBLEM: The power does not turn on
SOLUTION: a. Make sure that the power cord is plugged into a surge protector, and that the surge protector is
plugged into a properly grounded outlet. (See HOW TO PLUG IN THE POWER CORD on page
7.) Use only a UL-listed surge protector, rated at 15 amps, with a 14-gauge cord of five feet or
less in length
b. After the power cord has been plugged in, make sure that the key is fully inserted into the console.
c. Check the circuit breaker located on the treadmill
near the power cord. If the switch protrudes as
shown, the circuit breaker has tripped. To reset the
circuit breaker, wait for five minutes and then press
the switch back in.
d. Check the on/off switch located on the treadmill
near the power cord. The switch must be in the on
position.
PROBLEM: The power turns off during use
SOLUTION: a. Check the circuit breaker located on the treadmill near the power cord (see c. above). If the circuit
breaker has tripped, wait for five minutes and then press the switch back in.
b. Make sure that the power cord is plugged in.
c. Remove the key from the console. Reinsert the key fully into the console.
d. Make sure that the on/off switch is in the on position (see d. above).
e. If the treadmill still will not run, please call our Customer Service Department, toll-free.
PROBLEM: The walking belt slows when walked on
SOLUTION: a. Use only an appropriate surge protector (see a. near the top of this page).
b. If the walking belt is overtightened, treadmill perfor-
mance may decrease and the walking belt may be-
come damaged. Remove the key and UNPLUG THE
POWER CORD. Using the allen wrench, turn both
rear roller adjustment bolts counterclockwise 1/4 of a
turn. When the walking belt is properly tightened, you
should be able to lift each side of the walking belt 2 to
3 inches off the walking platform. Be careful to keep
the walking belt centered. Plug in the power cord, in-
sert the key, and run the treadmill for a few minutes.
Repeat until the walking belt is properly tightened.
c. If the walking belt still slows when walked on, please call our Customer Service Department, toll-
free.
Tripped
Reset
Tripped
c
Reset
On
Position
Rear Roller
Bolts
2”–3”
d
