Technical Information
26
Ilumipod Inground IP Series User Manual (Rev. 02 )
DO NOT write
the RMA #
directly on the
box. Instead,
write it on a properly
affixed label.
ILUMINARC
®
reserves the
right to use its
own discretion to
repair or replace returned
product(s).
Always keep the
original box and
all packaging
material as you
will need those to ship the
unit back to
ILUMINARC
®.
Returns Procedure
The user must send the merchandise prepaid, in the original box, and with its original packing
and accessories. ILUMINARC
®
will not issue call tags.
Call ILUMINARC
®
and request a Return Merchandise Authorization Number (RMA #) before
shipping the product. Be prepared to provide the model number, serial number, and a brief
description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization Number
(RMA #). ILUMINARC
®
will refuse any product returned without the RMA #.
Once you receive the RMA #, please include the following information on a piece of paper
inside the box:
Your name
Your address
Your phone number
The RMA #
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. As a suggestion, proper UPS packing or
double-boxing is always a safe method to use.
Claims
The carrier is responsible for any damage incurred during shipping. Therefore, if the received
merchandise appears to have damages caused during shipping, the customer must submit the
damage report and any related claims with the carrier, not ILUMINARC
®
. The customer must
submit the report upon reception of the damaged merchandise. Failure to do so in a timely
manner may invalidate the customer’s claim with the carrier.
For other issues such as missing components or parts, damage not related to shipping, or
concealed damage, the customer must make claims to ILUMINARC
®
within seven (7) days of
receiving the merchandise.
Contact Us
World Wide
General Information
ILUMINARC
®
5200 NW 108th Avenue
Sunrise, FL 33351
Voice: (954) 923-3680
Fax: (954) 929-5571
Email:
Customer Support
Voice: (954) 923-3680 (ext. 4000)
Fax: (954) 756-8015
Email:
World Wide Web
www.iluminarc.com
