SWIFT K11-EN, Rev.A
79
10.
Warranty and Repair
Responsibility limit
Ilsintech guarantees its product regarding the product’s material and flaws on manufacture. Upon
normal use and service, we guarantee the entire hardware of the product for the term of
guarantee. When a problem is incurred during the term of guarantee, the product is to be repaired
or exchanged free of charge by Ilsintech’s own judgment. When a flaw or damage is incurred for
the reasons below, however, the repair expense may be charged to a customer even under
warranty.
i.
Natural disaster
ii.
Abnormal voltage supply
iii.
User’s careless handling
iv.
Product handling with disregard on working procedure or directions written on
instructions for use
v.
Consumables (electrode, etc)
10.1 Information necessary for repair
Before sending the product, contact to Ilsintech first.
i.
Give us following information by attaching paper on the product.
(Name, Department, Company, Address, Contact information, FAX, E-MAIL)
ii.
Product’s serial number
iii.
Product’s state and problem incurred, Information on error message
iv.
Product handling with disregard on working procedure or directions written on
instructions for use