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18
TROUBLESHOOTING
PROBLEM
POSSIBLE SOLUTION
Speaker will not power on
»
Make sure the speaker’s battery is charged.
Recharge if needed.
Intermittent audio/Audio
doesn’t play
»
Make sure the volume on the speaker and your
connected device is turned up to an audible level.
Audio distortion
»
Volume on the speaker or connected Bluetooth
device may be too high. Reduce the volume of
one or both of the devices.
Bluetooth won’t play or
fails to connect
»
Make sure the volume on your Bluetooth device is
turned up to an audible level.
»
Make sure the speaker’s battery is charged and is
powered on.
»
Make sure both the speaker and your device are
in Bluetooth mode.
»
Stay within 3 ft. of the speaker when pairing.
»
Stay within 33 ft. of the speaker when paired.
Amazon Alexa not
responding
»
Be sure the connected Bluetooth device is
connected to a Wi-Fi network or mobile data.
»
Be sure the connected Bluetooth device has
the Amazon Alexa app and is logged into your
Amazon account.
»
Be sure the Wi-Fi network or router is functioning
normally. Restart if needed.
White noise/Speaker will
not function properly
»
Power the speaker OFF, then ON again.
Summary of Contents for Platinum ISBWV418
Page 1: ...User s Guide for Model ISBWV418 v2082 01 ...
Page 2: ......
Page 6: ...6 5 6 7 8 Speaker Controls Inputs OVERVIEW 3 1 2 4 ...
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