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18
Problem Self-Checking Q&A
Weak Suction
“Check if the product
is assembled
correctly. (please
assemble the
product according
to the instructions)”
“Check for foreign
matter blockage?
(remove the foreign
body from the
aluminum-alloy tube
or floor head)”
“Is the filter kit too
dirty? (Take out the
filter kit and have a
check. Gently tap the
filter cover and filter
element to remove
dust and debris, and
wash it if it is still too
dirty for filtering.
Make sure the filter
kit is thoroughly
air-dried before
reassembling. It’s
recommended to
wash the filter kit at
least once per month
to keep good suction
and cleaning
performance.
Note: machine runs
with a wet filter kit
will damage the
product and reduce
suction)”
“Machine damaged.
(please contact
customer service
with video and text
description)”
“Carpet wool too
long? (when
cleaning carpets,
the long hairs tend
to stick on the
brush, causing
damage to the
brush.)”
“Can’t use it even
after fully charged?
(Check if the battery
is assembled
correctly. If you can’t
use it, please contact
customer service
with video and text
description)”
“Machine protection
triggered by
blocking (turn on
the machine again
after cleaning the
foreign matter
which blocks the
air inlet)
“Check for foreign
matter blockage
(remove hair,
foreign matter,
etc from both
sides of the brush)”
“No charger?
The adapter is out
of order. (please
contact customer
service with video
and text
description.)”
“Thermostat
protection triggered
by motor
overheating (cool
the appliance for
30 minutes and
then restart)”
“Check if the
product is
assembled
correctly. (please
assemble the
product according
to the requirements
of the manual)”
“Check if the product
is assembled
correctly. (Please
follow the
instructions to
install the battery
pack and the main
engine of the
machine. Ensure
that the battery pin
is fully integrated
with the motor.)”
Stop working
suddenly
Floor head
malfunction
Charging issues
