SUOMI / ENGLISH
WARRANTY TIME
21
IKI-Kiuas Ltd. (the manufacturer) grants its products warranty according to the following conditions. The manufacturer guarantees
the quality and functionality of its products for the duration of the warranty period. The warranty applies to products sold and in
use within EU Region and Russia. The warranty requires that the buyer of the product follows the manufacturer’s instructions
regarding the placement of the heater, its installation, use and maintenance as well as those regarding the qualities of the stones
used in the heater. The length of the warranty period is 24 month from the day of purchase or from the day of reception of the
build site in which the heater is situated, depending on which of the dates is later, but no more than 30 months from the day of
purchase. The warranty period for spa saunas and other public-use saunas is 12 months, or determined according to the frequency
of use. Contact the manufacturers for more details.
The warranty for electric heaters requires that:
In case of defect or malfunction, the buyer must always contacts the manufacturer or sales agent first before searching for the
cause or attempting to repair it.
In private apartment use, the heater’s stone space needs to be re-piled at least once a year and weathered stones need to be
replaced with new ones.
In institutional or professional use, the heater’s stones must be re-piled at least three times a year during the warranty period.
In addition, the stones must be changed to new ones at least once a year. Proof of the operation must be presented at request.
The product’s purchase receipt or build site’s acceptance certificate or similar report functions as the warranty certificate.
The use of ceramic heater stones (other than Kerkes ceramic heater stones) is prohibited. In case of use of ceramic stones, the
manufacturer’s warranty does not apply.
The warranty does not cover dismantlement or reinstallation on sauna benches, removal of sauna stones nor re-piling them.
IKI-Kiuas recommends using for the lower levels sauna benches that can be moved without using tools to dismantle structures.
The warranty for replacement parts is 12 months from the day of purchase. The replacement for a damaged part will be
delivered to the reseller cost free. The use of an authorized mechanic is required for installation of the replacement part.
The manufacturer is not liable to reimburse any costs occurred during the removal of the faulty part or the installation of the
replacement. The faulty part must be returned to the manufacturer at request and at the expense of the owner. The manu-
facturer will issue its freight contacts number before return of the part. Receipt from the reseller or certificate from a manu-
facturer’s authorized mechanic will function as a warranty certificate.
Limitations to warranty: The product owner must take good care of the product. On receiving the product, the owner is
expected to check that it does not show signs of damage caused during shipping or storage. In case of such damage, they
must contact the sales agent or transport company immediately. The manufacturer is not liable for any damages caused during
shipping, or by inappropriate storage, installation or use against manufacturer’s instructions, neglect of maintenance, or
damage caused by placement of the heater in a place which does not meet the recommendations made by the manufacturer.
Damage notifications: The owner is responsible for notifying the manufacturer, the sales agent, or manufacturer’s authorized
mechanic of any damage or malfunction as soon as it appears and within 14 days. Any warranty related claims must be
submitted within 14 days from the closing date of the product’s warranty period.
Manufacturer’s actions regarding warranty, continuation of warranty: In receipt of a substantiated warranty claim, the manu-
facturer will repair or change the product. This is done in the manufacturer’s expense, and the manufacturer is free to select
the most cost-effective alternative. The warranty for replacement parts is outlined above in section 5. The replacement part is
granted warranty according to specifications in section 5. The warranty for a repaired part continues as before. The manu-
facturer is not liable for reimbursing any expenses, business loss or other direct or indirect harm occurred to the buyer from
damages or malfunction.
Guarantee of materials. The manufacturer guarantees the durability of the stainless steel parts (resistor platform and frame)
in private home use for 10 years. During the warranty period any defects that appear in the heater's raw materials or are
production-based will be repaired free of charge. For example, the use of sea water on the heater is forbidden. Read through
the requirements for water quality in the installations instructions. The warranty does not cover colour changes, slipping or
hair-line fractures, characteristic to natural stones, which do not affect the use or the safety of the heater.
Damages occurred while shipping must to be recorded in the waybill when the product is received or within 7 days of delivery.
Shipping damage must also always be reported to the shipping company’s last contact. The damaged part needs to be stored
for inspection. Insurance compensates for the new part, which will be delivered by a public transporter. In all issues concerning
warranty contact the store the product was bought from.
1.
2.
3.
4.
5.
6.
7.
8.
