5
Products not covered under this guarantee
No exceptions.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered
under this guarantee. If considered covered, IKEA through its own service
operations, will then, at its sole discretion, either repair the defective product
or replace it with the same or a comparable product. If it is covered by this
guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel
for repair staff, that IKEA incur, provided that the product is accessible for
repair without special expenditure. This does not apply to any repair work
not authorised by IKEA. Replaced parts become the property of IKEA. If the
product is no longer sold by IKEA, IKEA will provide an appropriate relacement
at its sole discretion. An appropriate replacement constitutes a product of the
same type in the same price range as the original. If you prefer to upgrade
to a product of a higher specification you may request this but IKEA will then
charge you the difference between the price of the like-for-like replacement
and the requested replacement product.
What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware
unless they have a significant effect on function.
This guarantee does not apply to products that have been stored incorrectly,
used inappropriately, abused, misused, altered, or cleaned with wrong
cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or
damage caused by impacts or accidents.
This guarantee does not apply if the product has been placed outdoors or in a
humid environment.