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www.ijoy.com
Limited One (1) Year Warranty
Please read the following warranty information for important disclosures before using your new Human Touch Technology
™
‚ iJoy
®
Ottoman 3.5.
It is Interactive Health’s mission to design, develop, manufacture and sell innovative, high quality massage products that create a better and healthier way of life. We appreciate your commitment
to our mission and our products and are pleased to let you know that the Interactive Health
®
‚ iJoy
®
Ottoman 3.5 that you purchased comes with a limited one-year warranty. The warranty
provides peace of mind that you are covered for mechanical or structural defects in workmanship within the coverage guidelines and limitations outlined below.
Coverage Guidelines:
The warranty begins on the original purchase date and consists of:
•
Factory Service (Labor): Interactive Health
®
will supply packing materials, cover return shipping to Interactive Health
®
, repair parts covered by this warranty and labor for repair work and return
shipping to purchaser when repairs are completed.
•
Parts Only (Parts): Interactive Health
®
will supply repair parts that are covered by this warranty and return shipping to purchaser for repairs performed at the factory.
•
Structural (Metal Frame): Interactive Health
®
will supply packing materials and repair parts covered by this warranty and return shipping to purchaser for repairs performed at the factory.
In the unlikely event that your iJoy
®
Ottoman 3.5 malfunctions or requires repair, please contact your retailer. For USA customers only, please contact Interactive Health
®
Customer Service at
(800) 355-2762 between the hours of 8:30AM and 5:00PM PST or [email protected] for assistance. You can also send a fax to customer service at (800) 840-2940.
All warranty service requires approval and authorization by Interactive Health
®
. Products require a Return Merchandise Authorization Number (RMA) for any returns to the factory. For returns, the
consumer is responsible for packing the product in the original box or in approved packaging that is available for sale from Interactive Health. Shipping and freight coverage under this warranty
requires scheduling by Interactive Health and only includes "curb-side" pickup/delivery. Products received without a valid RMA number or one clearly marked on the box will be refused.
General Limitations:
•
The warranty is only valid within the United States and Canada provided the product has been operated according to the instructions accompanying it and has not been misused or damaged in
any way that is beyond the control of Interactive Health.
•
All service covered by this warranty must be approved by Interactive Health and repairs performed by authorized technicians.
•
The warranty applies only to the product; accessories or enhancements are not covered.
•
Important exclusions apply to cosmetic items such as fabrics, woods, foams, padding, plastics covers, etc.
•
Interactive Health is not responsible in any way for losses, damages, or inconvenience caused by equipment failure.
•
For a complete listing of warranty coverage, exclusions, and limitations, visit www.interhealth.com.
•
Warranties do not apply to rental, business, commercial, institutional, or other non-residential users.
•
Separate warranty terms apply to used/refurbished products including those received out-of-box. Proof of purchase (original receipt) is required for all warranty repairs.
EXTENDED WARRANTIES:
Interactive Health
®
offers extended warranty programs to enhance ownership of the Interactive Health
®
product! Extended warranty purchases are available within 90 days of purchase of iJoy
®
product from either the retailer or direct from Interactive Health's Customer Service Department.
Please visit www.interhealth.com for the latest terms and pricing for extended warranties.
(iJoy
®
Models)
Factory Service
Parts
Structural
New Products (Original Packaging Only)
90 days
1 year
N/A
Refurbished Products
NONE
NONE
N/A
Floor Demos (including "out of box")
NONE
NONE
N/A
Specifications*
Use:
Household (not for institutional use)
Voltage:
110 VAC
Watts:
40 W
Certification:
cETL
Composition:
Cloth, ABS, Nylon
Product Weight:
39.9 lbs.
* No medical claims warranted or implied by the use of this product.
