Ihse 490 series User Manual Download

Page: 77 / 91

Troubleshooting

2016-02-29

8 Troubleshooting

Pos: 112 /806-IHSE/Hilfe im Problemfall/Allgemeine Störung/474-xx @ 9\mod_1373964024756_6.doc @ 77427 @ 2 @ 1

8.1

General Failures

Diagnosis

Possible Reason

Measure

Parameter not set or
saved



Write parameter into Config.txt

file and save changes.

Start Commanc #CFG
not set



Write start command #CFG into

first line of the Config.txt file.

Parameter written
incorrectly



Check correct spelling and

capitalization.

Config.txt
parameter
without function

Extender not restarted



Restart

extender.

Pos: 113 /806-IHSE/Hilfe im Problemfall/Bildausfall/490-xx @ 15\mod_1455290837095_6.doc @ 166110 @ 2 @ 1

Summary of Contents for 490 series

Page 1: ...HSE GmbH Maybachstra e 11 88094 Oberteuringen Germany info ihse com www ihse com phone 49 7546 9248 0 fax 49 7546 9248 48 Draco ultra DisplayPort 490 Series KVM Extender User Manual Edition 2016 02 29...

Page 2: ...ion of this manual the manufacturer assumes no liability for errors or omissions The manufacturer assumes no liability for damages resulting from the use of the information contained herein The manufa...

Page 3: ...Monitoring Modules 14 3 4 Accessories Upgrade Kits 14 3 5 Accessories 15 3 6 Device Views 16 3 6 1 2 fold Vario Chassis 474 BODY2 2R 16 3 6 2 2 fold Vario Chassis 474 BODY2N 16 3 6 3 4 fold Vario Cha...

Page 4: ...L R474 BXESR 29 3 6 26 Model 474 SNMP 30 3 7 Status LEDs 31 3 7 1 Status KVM Extender Module 31 3 7 2 Status Upgrade Module Digital Audio 32 3 7 3 Status Upgrade Module Balanced Audio 33 3 7 4 Status...

Page 5: ...7 1 Interfaces 57 7 1 1 DisplayPort 57 7 1 2 USB HID 57 7 1 3 PS 2 58 7 1 4 USB 2 0 transparent 58 7 1 5 RJ45 Interconnect 59 7 1 6 Fiber SFP Type LC Interconnect 59 7 1 7 Serial Interface 59 7 1 8 S...

Page 6: ...Audio 81 8 7 Upgrade Module USB HID 82 8 8 USB 2 0 embedded 83 8 9 USB 2 0 84 9 Technical Support 85 9 1 Support Checklist 85 9 2 Shipping Checklist 85 10 Certificates 86 10 1 CE Declaration Of Confo...

Page 7: ...The following symbols are used in this manual This symbol indicates an important operating instruction that should be followed to avoid any potential damage to hardware or property loss of data or per...

Page 8: ...he product or manufacturer approved replacements Do not use a power supply if it appears to be defective or has a damaged chassis Connect all power supplies to grounded outlets In each case ensure tha...

Page 9: ...ted Pair interconnect cables or fiber interconnect cables The KVM Extender with Cat X interconnect cables is unsuitable for connection between buildings where a fiber optic based product should be use...

Page 10: ...The CON module is connected to the console monitor keyboard and mouse The CPU Unit and the CON modules communicate with each other through the interconnect cables 1 2 4 5 7 6 3 System Overview 1 Sour...

Page 11: ...complete device CPU Unit L490 CON Unit R490 All devices in the K474 series are technically compatible with devices in the K477 series 3 3 2 Chassis Model Description 474 BODY2 Empty chassis for up to...

Page 12: ...or a second power supply unit internal 3 3 3 KVM Extender Modules Model Description L490 BPHx R490 BPHx Single Head module for 1x DisplayPort up to 4096x2160 60Hz with 2x USB HID L490 BPHxR R490 BPHxR...

Page 13: ...tional and 2x USB HID L474 BDE R474 BDE Upgrade module with Digital Audio unidirectional and 2x USB 2 0 L474 BDD R474 BDD Upgrade module with Digital Audio bidirectional L474 BDA R474 BDA Upgrade modu...

Page 14: ...d chassis 474 BRACKET Mounting bracket with screws for 2 4 and 6 fold chassis 474 OPTRED Retrofitting for redundant power supply option without power supply for 2 and 4 fold chassis 474 PSU2 Power sup...

Page 15: ...1 8 m VGA to DVI I 436 ID DVI D cable 1 8 m DVI D 445 2H DVI D splitter cable 436 HD HDMI cable 1 8 m 436 DP DisplayPort cable 1 8 m 455 CK Stereo jack cable 1 6 m 3 5 mm Stereo 455 CR RCA cable 2 5 m...

Page 16: ...Ger teansichten 474 xx 2 fach Vario Geh use 474 BODY2N 8 mod_1348578478411_6 doc 69380 3 1 3 6 2 2 fold Vario Chassis 474 BODY2N CPU and CON Unit 1 2 3 4 Rear View 1 Slot for modules 1 2 Connect to p...

Page 17: ...4 Slot for modules 4 5 Slot for modules 2 6 Connect to 5VDC power supply redundancy optional For operation with three KVM Extender CON modules and a USB 2 0 CON module in a 4 fold vario chassis two po...

Page 18: ...Slot for modules 4 8 Slot for modules 2 For operation with KVM Extender modules in a 6 fold vario chassis two power supplies are necessary In this case redundancy is inapplicable The 6 fold vario cha...

Page 19: ...1 2 Connect to power supply 2 redundancy 3 Grounding 3 4 5 1 2 6 Rear View 1 Slot for modules 5 2 Slot for modules 3 3 Slot for modules 1 4 Slot for modules 6 5 Slot for modules 4 6 Slot for modules 2...

Page 20: ...ON Unit 3 6 7 1 2 8 4 5 Rear View 1 Slot for modules 5 2 Slot for modules 3 3 Slot for modules 1 4 Connect to power supply 1 5 Connect to power supply 2 redundancy 6 Slot for modules 6 7 Slot for modu...

Page 21: ...doc 69400 3 1 3 6 7 21 fold Vario Chassis 474 BODY21R CPU and CON Unit 1 Rear View 1 Slots for modules 1 21 1 2 3 4 Front View 1 Connect to power supply 2 2 Locking for power supply 2 redundancy 3 Loc...

Page 22: ...to interconnect cable 3 Connect to USB HID devices 4 Connect to DisplayPort monitor Pos 21 806 IHSE Beschreibung Ger teansichten 490 xx Typ L R490 BPHS BPHX 15 mod_1455283096578_6 doc 165647 3 1 3 6 9...

Page 23: ...cable 2 4 Connect to USB HID devices 5 Connect to DisplayPort monitor Pos 24 806 IHSE Beschreibung Ger teansichten 490 xx Typ L R490 BPHSR BPHXR 15 mod_1455283468708_6 doc 165713 3 1 3 6 11 Model L R4...

Page 24: ...474 BXE CPU Module CON Module 1 1 Rear View Rear View 1 To CPU USB 2 0 1 Connect to USB 2 0 devices Pos 28 806 IHSE Beschreibung Ger teansichten 474 xx Typ L R474 BUE 7 mod_1331799038717_6 doc 58130 3...

Page 25: ...al D Sub 9 2 Audio IN 3 Audio OUT 1 Connect to serial D Sub 9 2 Audio IN 3 Audio OUT Pos 31 806 IHSE Beschreibung Ger teansichten 474 xx Typ L R474 BAP 9 mod_1362472648439_6 doc 71250 3 1 3 6 17 Model...

Page 26: ...used on top of an extender CON Unit It depends on the purpose of use Pos 33 806 IHSE Beschreibung Ger teansichten 474 xx Typ L R474 BDX 6 mod_1304583577801_6 doc 51020 3 1 3 6 19 Model L R474 BDX CPU...

Page 27: ...devices Pos 35 806 IHSE Beschreibung Ger teansichten 474 xx Typ L R474 BXTS 6 mod_1304583818676_6 doc 51128 3 1 3 6 21 Model L R474 BXTS and L R474 BXUS CPU Module CON Module 1 2 3 1 2 3 4 Rear View R...

Page 28: ...eschreibung Ger teansichten 474 xx Typ L R474 BXECR 15 mod_1455283906953_6 doc 165812 3 1 3 6 23 Model L R474 BXECR CPU Module CON Module Rear View Rear View 1 Service port 2 Connect to interconnect c...

Page 29: ...R474 BXESR 15 mod_1455284111121_6 doc 165878 3 1 3 6 25 Model L R474 BXESR CPU Module CON Module Rear View Rear View 1 Service port 2 Connect to interconnect cable 1 3 Connect to interconnect cable 2...

Page 30: ...ol Unit 1 2 Rear View 1 Connect to serial D Sub 9 2 Connect to network RJ45 The 474 SNMP module can be only used with the chassis 474 BODY6BP F and 474 BODY21 with a production date later than March 2...

Page 31: ...ule 4 3 5 6 2 1 5 6 4 3 2 1 4 3 5 6 2 1 5 6 4 3 2 1 Rear View Rear View LED 1 and 2 Connection Status Link 1 LED 3 and 4 Connection Status Link 2 Pos LED Status Description Off Connection available 1...

Page 32: ...igital Audio Status LED color Description Red No signal Light Blue Static CPU Unit S PDIF signal RCA available Flashing CPU Unit Digital noise Violet Static CPU Unit AES EBU signal Mini XLR available...

Page 33: ...Ds on the rear side for indication of the connection status CPU Module CON Module Rear View Rear View Pos LED Status Description Green Signal available Orange Signal level too high 1 2 Status LED Off...

Page 34: ...not supported USB device connected Flashing fast USB HID device active 1 2 Device LED orange On USB HID device ready or KVM Extender in command mode Off No power supply voltage CPU Unit KVM Extender i...

Page 35: ...s LED green Flashing slowly USB 2 0 device connected Off No connection to source computer CPU available Flashing slowly Connection to source computer CPU available No USB 2 0 device connected 2 Status...

Page 36: ...tion available 1 Failure LED green On or Flashing Connection failure flashing for about 20 s following a connection failure Off No connection via interconnect cable 2 Status LED green On Connection av...

Page 37: ...on failure flashing for about 20 s following a connection failure Off No connection via interconnect cable 2 5 Status LED green On Connection available Off No USB 2 0 device connected 6 Status LED gre...

Page 38: ...ion Red Device ready no Matrix connection Violet Connection to Matrix available Green USB 1 1 connection available Light Blue USB 2 0 connection available Blue Debug mode Pos 50 806 IHSE Beschreibung...

Page 39: ...Status 1 Green SNMP board de registered White SNMP board is in registration process Status Description 4 Status 2 White SNMP board is in registration process Due to variations in LED type white might...

Page 40: ...power supply unit per KVM Extender unit 1x redundancy 2x country specific power cord Quick Setup DisplayPort video cable 1 8 m DisplayPort male to male USB cable 1 8 m type A to type B Additional cont...

Page 41: ...ditional content for upgrade module USB 2 0 embedded USB cable 1 8 m USB type A to type B Additional content for upgrade module USB 2 0 USB cable 1 8 m USB type A to type B If anything is missing cont...

Page 42: ...your monitor s keyboard and mouse to the CON Unit 3 Connect the CON Unit with the interconnect cable s 4 Connect the 5VDC power supply to the CON Unit CPU Unit Installation 5 Connect the source comput...

Page 43: ...CON Unit to the serial connector of the input device Upgrade Module Digital Audio 1 Connect the digital audio source to the audio input of the CPU Unit 2 Connect the audio output of the CON Unit to su...

Page 44: ...CON Unit Connect to USB 2 0 devices Upgrade Module USB 2 0 1 Connect the CPU to the CPU Unit USB 2 0 2 Connect the USB 2 0 devices to the CON Unit Connect to USB 2 0 devices Pos 54 806 IHSE Installat...

Page 45: ...Unit 3 Interconnect cable 4 KVM Extender CON Unit 5 Console monitor keyboard mouse 6 Second monitor option only with Dual Head devices 7 USB 2 0 devices option only with 2x USB 2 0 devices 8 Audio si...

Page 46: ...02 29 4 4 Overview Upgrade Modules This section illustrates an overview of the available types of upgrade modules for the KVM Extender Overview Upgrade Modules Pos 57 806 IHSE Konfiguration UEB_Konfi...

Page 47: ...e Chapter 6 1 Page 55 For special requirements DDC information can be retrieved and uploaded as a binary file to both the CPU Unit and the CON Unit Connect your computer with a USB mini cable to the s...

Page 48: ...mal keyboard and mouse operation will cease Only selected keyboard commands are available If no keyboard command is executed within 10 s after activating Command Mode it will be automatically deactiva...

Page 49: ...2x Right Shift 7 2x Right Ctrl 8 2x Right Alt Set freely selectable Hot Key exemplary In order to set a freely selectable Hot Key e g 2x Space use the following keyboard sequence current Hot Key c 0 S...

Page 50: ...emulation in the CPU Unit Hot Key h w Enter Activates the emulation of already stored device descriptions in the CPU Unit Hot Key h e Enter Deactivates the emulation of active device descriptions in t...

Page 51: ...he Config txt file 5 5 1 Parameters for CPU Units You can write the following parameters into the configuration file of a CPU Unit DDC Management Parameter Function ENAHPDET Enable hotplug switch for...

Page 52: ...ng filter for Mac OS systems Shared Operation Parameter Function KBDCON Activate Keyboard Connect only with redundant CPU Units MOUCON Activate Mouse Connect only with redundant CPU Units RELEASETIME...

Page 53: ...HOLDPIC Show last transmitted picture highlighted by an orange colored frame when losing connection ENALOSTMR Activate LOS timer ENADDCTX Activate DDC transmission by unplugging and connecting the mon...

Page 54: ...extenders and local control by an USB HID CON upgrade module PRIVATEMODE Activate switching of video and control between local and remote console by keyboard commands only with HDMI extenders and loca...

Page 55: ...for a short time At the same time Command Mode is closed and the keyboard LEDs return to previous status 3 Restart the corresponding source computer CPU The video mode has been readjusted Screen quali...

Page 56: ...ond line The variable n defines the time in seconds and has to be replaced by the numbers 0 to 9 e g RELEASETIME 5 If this parameter is not activated at all the release time is set to 2 seconds by def...

Page 57: ...4 bit 4 4 4 Audio Various audio formats can be transmitted through the interface Standards Stereo Linear Pulse Code Modulation LPCM DTS DTS HD 5 1 Dolby Digital Dolby Digital Plus 5 1 Bit Depth 16 to...

Page 58: ...eyboard Compatible with most PS 2 keyboards even with various special keyboards Certain keyboards with additional functions can be run with special firmware Mouse Compatible with most 2 button 3 butto...

Page 59: ...nische Daten Schnittstellen Serielle Schnittstelle 5 mod_1291127444390_6 doc 44828 3 1 7 1 7 Serial Interface The serial interface option supports a full duplex transmission with a real hardware hands...

Page 60: ...le RS422 9 mod_1362475591209_6 doc 71309 3 1 7 1 8 Serial Interface RS422 KVM Extenders with a serial interface RS422 D Sub 9 support a differential full duplex transmission up to a Baud rate of 115 2...

Page 61: ...on The output of the CPU Unit is connected to the microphone input of the sound card red Adjust the sound card to provide an additional amplification 20 dB The output of the CPU Unit is connected to t...

Page 62: ...wise the first active signal The three connectors on the CON Unit provide concurrent digital audio KVM Extenders with the digital audio option include an inbuilt sample rate converter that provides pr...

Page 63: ...S PDIF TOSLINK CON Unit Outputs Mini XLR AES EBU symmetrical lockable Coaxial S PDIF RCA Cinch Optical S PDIF TOSLINK Pos 78 806 IHSE Technische Daten Schnittstellen 490 xx Symmetrische Audio Schnitt...

Page 64: ...the possibility of a pre amplification of a microphone at the input IN of the CPU module The pre amplification can be activated for each audio channel separately In order to activate the pre amplific...

Page 65: ...le to KVM extenders with digital audio interface regarding the transmission of the audio standard 2 channel PCM The compatibility shall be applied to the upgrade module digital audio and the KVM exten...

Page 66: ...device Type of Interconnect Cable The KVM Extender requires interconnect cabling specified for Gigabit Ethernet 1000BASE T The use of solid core AWG24 shielded Cat 5e or better is recommended Cat X So...

Page 67: ...I AD ZN H 4G50 in house or outdoor breakout cable resistant Multi mode 62 5 m Two fibers 62 5 m I V ZN HH 2G62 5 in house breakout cable A DQ ZN B2Y 4G62 5 outdoor cable with protection against roden...

Page 68: ...ertain cases custom firmware may be required USB HID and other devices that are not supported as standard will normally operate with our devices featuring transparent USB support Please note that conc...

Page 69: ...ML LANE2 P 13 Config1 GND 20 Power out n c 7 ML LANE1 N 14 Config2 GND Pos 91 806 IHSE Technische Daten Pinbelegungen Buchse USB Typ B 5 mod_1278578750464_6 doc 42351 1 Connector USB Type B Picture P...

Page 70: ...Pin Signal 1 DATA 2 GND 3 VCC 5VDC 4 CLK 5 n c 6 n c Pos 95 806 IHSE Technische Daten Pinbelegungen RJ45 5 mod_1278578820011_6 doc 42405 1 RJ45 Picture Pin Signal Pin Signal 1 D1 5 D3 2 D1 6 D2 3 D2...

Page 71: ...2 Controlled Device 9 mod_1362477200520_6 doc 71349 1 D Sub 9 Serial RS422 Controlled Device Picture Pin Signal Pin Signal 1 GND 6 Rx GND 2 RxA 7 RxB 3 TxB 8 TxA 4 Tx GND 9 n c 1 5 6 9 5 n c Pos 100 8...

Page 72: ...20 1 RCA Cinch Picture Pin Signal 1 GND 1 2 2 Data IN OUT Pos 103 806 IHSE Technische Daten Pinbelegungen Mini XLR 5 mod_1291128998484_6 doc 44939 1 Mini XLR Picture Pin Signal 1 GND 2 Data 1 3 2 3 Da...

Page 73: ...4 BODY2 2R 3 000 mA 5 VDC 474 BODY2N 5 000 mA 5 VDC 474 BODY4 4R 5 000 mA 5 VDC 474 BODY6R 8 000 mA 5 VDC Power Requirement Power Requirement per Unit KVM Extender CON max 1 780 mA CON redundant max 1...

Page 74: ...nder configurator on the website Pos 108 806 IHSE Technische Daten Abmessungen 474 xx 6 mod_1304586358176_6 doc 51345 2 1 7 7 Size Devices in the 2 fold Vario Chassis 1 CPU Unit CON Unit 145 x 147 x 4...

Page 75: ...250 x 44 mm 17 4 x 9 8 x 1 7 Shipping Box 550 x 372 x 155 mm 21 7 x 14 6 x 6 1 Devices in the 21 fold Vario Chassis CPU Unit CON Unit 482 x 462 x 176 mm 19 0 x 18 2 x 6 9 Shipping Box 645 x 574 x 368...

Page 76: ...lb Shipping Box 2 9 kg 6 4 lb Devices in the 4 fold Vario Chassis CPU Unit CON Unit 0 9 kg 2 0 lb Shipping Box 3 4 kg 7 5 lb Devices in the 6 fold Vario Chassis 6R CPU Unit CON Unit 1 9 kg 4 2 lb Shi...

Page 77: ...ter not set or saved Write parameter into Config txt file and save changes Start Commanc CFG not set Write start command CFG into first line of the Config txt file Parameter written incorrectly Check...

Page 78: ...eo signal detected by source computer CPU Check Video cable to CPU Download DDC information from console monitors see Chapter 6 1 Page 55 Reboot CPU if necessary No monitor detected Check connection l...

Page 79: ...B cable to CPU select another USB port if necessary Remove USB and power cable and restart CPU Connect power cable first CON Unit LED 5 6 green or violet Problems with USB connection Check connection...

Page 80: ...Diagnosis Possible Reason Measure No audio connection to CPU audio source Connect analog audio source Check audio cable No Signal Switch analog audio source on Activate analog output at CPU audio sou...

Page 81: ...digital audio source on Activate digital output at CPU audio source No audio connection to audio sink e g speakers Connect digital audio sink Check connection of audio cable CON Unit LED 1 red No sig...

Page 82: ...ce Contact dealer if necessary CPU Unit LED 3 off Connection between CON Unit and CPU Unit Check interconnect cable and connectors CON Unit LED 3 off Keyboard in Command Mode Press Esc to leave Comman...

Page 83: ...e and restart CPU Connect power cable first CPU CON Unit LED 2 off No connection between CON Unit and CPU Unit Check interconnect cable and connectors No USB 2 0 device Connect USB 2 0 device CPU CON...

Page 84: ...port if necessary Remove USB and power cable and restart CPU Connect power cable first CON Unit LED 3 red Connection between CON Unit and CPU Unit Check interconnect cable and connectors No USB 2 0 d...

Page 85: ...existing manual Nature circumstances and duration of the problem Components included in the system such as graphic source CPU OS graphic card monitor USB HID USB 2 0 devices interconnect cable includi...

Page 86: ...Technology Equipment EN 55022 2010 AC 2011 Class A EN 55024 2010 A1 2001 A2 2003 EN 61000 3 2 2006 A1 09 A2 09 EN 61000 3 3 2008 EN 61000 6 2 2005 This declaration certifies the conformity to the spec...

Page 87: ...erence at his own expense Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Shielded cables must be used...

Page 88: ...s 127 806 IHSE Zertifikate ATB_RoHS 5 mod_1278579714214_6 doc 42722 2 1 10 5 RoHS RoHS 2 This device complies with the Directive 2011 65 EU of the European Parliament and of the council of 8 June 2011...

Page 89: ...the PAL TV standard CON Unit Component of a KVM Extender or Media Extender to connect to the console monitor s keyboard and mouse optionally also with USB 2 0 devices Console Keyboard mouse and monit...

Page 90: ...HDMI An interface for an all digital transmission of audio and video data It is differentiated between the HDMI standards 1 0 to 1 4a The signals have TMDS level KVM Keyboard video and mouse Mini XLR...

Page 91: ...Standardized fiber connection system for digital transmission of audio signals F05 plug connection Triple Head A system with three video connections USB HID USB HID devices Human Interface Device allo...

Search results

Summary of Contents for 490 series

Reviews:

Related manuals for 490 series

Brands by name

Popular brands

Ihse 490 series, User Manual

Search results

Summary of Contents for 490 series

Reviews:

Related manuals for 490 series

Brands by name

Popular brands