T R O U B L E S H O O T I N G
Symptom
Possible reason
Solution
Unit won’t turn on
Device does not
respond to the
unit and/or
device is playing
but no sound
comes out/
unit doesn’t
respond
Unit isn’t charged or
currently charging. USB
AC adaptor isn't plugged
into a working wall socket
or not properly connected
to the charging jack on
side of the unit
Travel lock is on
Unit is not properly
connected to power
source and/or Power
Button is not ON/device is
paused
Plug the USB AC adaptor into a
working wall socket and plug the
USB charging cable into the
charging port on the unit. Make
sure any associated wall switch
that controls the outlet is ON.
Make sure unit is fully charged.
Slide Travel Lock switch to Unlock
position
Make sure the unit is properly
charged. Check that the unit is
ON. Try adjusting volume on unit
and audio device. Also try
pressing the Play/Pause Button.
Make sure unit is properly paired
to your device (check that iHome
iZBT5 appears in the Bluetooth
menu). If these fail, reset unit.
Erratic
performance
No sound
Sound distorted
Unit doesn’t
charge up
External interference
Volume is too low
Volume is too high
Sound source is distorted
Unit is not properly
connected to AC power via
USB charge cable/USB AC
adapter
Move unit away from potential
sources of external interference such
as computers, modems, wireless
devices (routers) or fluorescent light.
Turn volume up on unit and/or your
device
Turn volume down on unit and your
device
If the original sound file (MP3) is old
or of poor quality, distortion and noise
are easily noticed with high-power
speakers. Try upgrading file from a
trusted source such as iTunes.
Please make sure all connections are
correct and that the USB AC adapter
is connected to a working power
outlet.
11
